Reports to: IT Service Desk Lead Job Overview: Offer support and technical assistance to external customers and internal company users who are using a wide variety of software and hardware, or other computer systems and need help troubleshooting problems through diagnostic tests and remote access to their computers. This position will also function as a customer service triage person during hours when the Customer Service department is not online. This position will create many reports through processes that are documented and deliver them to the appropriate people. You’re good at: Communicating with people via phone, email, and instant messaging, and understanding their needs and various systems enough to run through documented troubleshooting steps and able to search the internet and/or documentation for solutions and to know when to escalate. Understanding the basic purpose and functionality of a ticketing system. Extra awesome: 3-6 years of IT Support experience, degree from a university or technical school. Qualifications: Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems. Experience with Active Directory management, Microsoft365 Administration, and Windows Server and Workstation OS configurations. Job Types: Full-time, Permanent Pay: Up to ₹34,752.94 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Shift: US shift Work Days: Monday to Friday Work Location: In person Application Deadline: 03/07/2025 Expected Start Date: 04/07/2025