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NOC Engineer Bankai Group

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

Role Overview: As a NOC Engineer at Bankai Group, you will play a crucial role in ensuring smooth operations of servers, networks, and telecommunications. Your primary responsibility will be to troubleshoot and monitor any issues that may arise, with a focus on resolving ILD customer complaints. You will work closely with different carriers, analyze performance reports, and take corrective actions to maintain optimal performance. Key Responsibilities: - Resolve issues related to servers, networks, and telecommunications by troubleshooting and monitoring consistently - Handle ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/I...

Posted 1 day ago

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