21 Prtg Jobs

We are seeking a proactive and detail-oriented NMS Engineer to join our technical team at our Client location which is in Parel. The ideal candidate should have hands- on experience in Network Monitoring Systems and basic networking knowledge.

Graduate Teacher required for all subjects for primary in reputed school with experience of 5 years minimum with good salary . Required Candidate profile Qualifications: Graduate Teachers Required for Primary Classes ( 1-5th ) Minimum of 5 years of teaching exp.for primary classes. English Communication is required, ph 94518-02744 , 9648661122

POSITION SUMMARY STATEMENT: The Network Operations Center Manager II leads a team of Supervisors through which will focus on ensuring on-time and accurate delivery of team goals. This role ensure that the team is focused on the Quality of Service Delivery. This role coordinates with other cross-functional teams to ensure delivery. DETAILED RESPONSIBILITIES/DUTIES Level II: Is responsible for a team of (5+) Is responsible for 1 or more Supervisors in NOC area and ensures delivery from his team and individuals Ensures Quality and accuracy of the Service Coaches, guides, and provides mentorship to team Works closely with other cross-functional teams to enable team productivity Act as primary contact to his team on any NOC Process/Technical queries Coordinates through his supervisors and manages the team deliverables on a day to day basis Raises risks and resolves issues to enable team delivery Delivers the Process Transition and Improvement activity under NOC with the help of Supervisors Support his Sr Manager in preparing with weekly, Ad Hoc reports related to NOC operations SUPERVISORY RESPONSIBILITIES: Leads a team of Supervisors through which monitors all the activities under NOC Ensure the Team Engagement and Bonding Qualifications: Skills: Required: Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences) Ability to lead a team Ability to deliver results and handle performance of teams Ability to develop and motivate others Support his Manager on Projects, Transitions and Other NOC related activities Good understanding of Infrastructure monitoring concepts and management tools. Good Understanding on Monitoring tools functionalities such as SCOM, Splunk, PRTG, Sitescope, Foglight, Vcenter s, SolarWinds etc. which will help to Alert/Event depth Analysis by being a good problem solver for his team during crisis Ability to function as an effective team leader as well as a team member Good Presentation Reporting skills Ability to develop and motivate others ADDITIONAL PROFICIENCIES OF NOC SUPERVISOR: Verify Quality checks on activities performed by his supervisors Documentation and reporting for Higher Manager Making recommendations for improvements in organizational productivity. Team Engagement Checks and Attrition Management Certificates / Training: ITIL Microsoft/ Cisco Administrator Certifications Management Trainings Experience: Level II: 7+ years of experience in NOC of a medium to large corporate s 24 x 7 mission critical environment. 5+ years of Team handling experience Education: Required Bachelors or equivalent experience in Information Technology Principles Related Competencies: Ethical Aligns with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, instructs, encourages information sharing and collaboration among teams; Celebrates the individual and the team; Ability to clearly communicate. Collaborative Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates. Drives Innovation Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts data; Welcoming other s ideas and suggestions and acting on them. Delivers Change Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition s business; Creating a sense of urgency for delivering business benefits; Flexibility and willingness to change.

- Manage 24/7 NOC operations - Lead L1–L3 engineers - Ensure network uptime & incident resolution - Optimise performance & security - Handle vendor relations & reporting - Use tools like SolarWinds, PRTG

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

About The Role Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job ID/Reference Code INFSYS-NAUKRI-210947 Work Experience 3-15 Job Title CISNGE - Observability Consultant Responsibilities Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team.Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.Execute network, system, and cloud systems monitoring, and support Cybersecurity measures.Develop event products and modify and maintain event baselines prior to and during events and exercises.Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities.Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting.Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules.Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary.Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team’s training plan and standard operating procedures/operating instructions.Participate in engineering team activities in a specialized engineering or technology subject area.Contribute to the technical planning process and provide technical guidance.Maintain accurate system documentation and provide training as necessary. Technical and Professional Requirements: Primary skills:Technology->Dynatrace->Digital Performance Management Tool,Technology->Infra_ToolAdministration-Others->Solarwinds,Technology->Infra_ToolAdministration-Others->Splunk Admin,Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Preferred Skills: Technology->Infra_ToolAdministration-Others->Solarwinds Technology->Infra_ToolAdministration-Others->Splunk Admin Technology->Dynatrace->Digital Performance Management Tool Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace Additional Responsibilities: Strong AppDynamics product knowledge, internals, and product REST API. Extensive industry experience in deploying AppDynamics for mission critical applications. Working experience in monitoring and performance tools. Strong technical skill sets in Java and Unix shell scripting. Exposure to full application lifecycle development including coding; testing; deployment; and post-implementation activities. Ability to develop AppDynamics Monitoring Extensions. Excellent Oral and Written Communication Skills Expertise in implementation and ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management, and automation tools. Shown knowledge of UNIX Linux Windows servers. Working knowledge of one or more Infrastructures and Applications. Knowledge on Monitoring tools such as Nagios, Zabbix, SolarWinds, ScienceLogic, Ops Ramp, Manage Engine, Open NMS, PRTG etc would be an added advantage. Work with various stakeholders like development teams, product owners, and process architects' engineers to design solution architecture that meets technology guidelines to make them stable and secure. Act as an escalation point between the business customers and technical delivery to resolve issues. Actively take part and drive them to closure as per the SLA defined. Refine Service Delivery processes and appropriately contribute to improving business outcomes. App Dynamics Application Performance Monitoring, Incident Management. App Dynamics Application Performance Monitoring. Working Knowledge of any Database, Operating System, and Cloud technology. Educational Requirements Master of Business Administration,MCA,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

Job Description Shift Timings: 5.30 PM to 2.30 AM IST The Network and Security Engineer is responsible for designing, implementing, maintaining, and securing the organization's network infrastructure. This role involves ensuring the availability, integrity, and confidentiality of network resources, as well as proactively identifying and mitigating security risks. The ideal candidate will possess a strong understanding of networking principles, security best practices, and the ability to troubleshoot complex issues. Responsibilities: * Network Design and Implementation: * Design, configure, and implement LAN, WAN, WLAN, and VPN solutions. * Plan and execute network upgrades, expansions, and migrations. * Evaluate and recommend network hardware and software solutions. * Create and maintain network documentation, including diagrams and configurations. * Network Maintenance and Monitoring: * Monitor network performance and troubleshoot network issues. * Perform routine maintenance tasks, such as firmware upgrades and patch management. * Configure and maintain network monitoring tools. * Ensure network availability and reliability. * Security Implementation and Management: * Implement and manage security devices, such as firewalls, intrusion detection/prevention systems (IDS/IPS), and VPNs. * Develop and enforce security policies and procedures. * Monitor Network and security logs and respond to incidents. * Implement and manage endpoint security solutions. * Perform security audits. * Troubleshooting and Support: * Provide technical support to end-users and resolve network and security-related issues. * Respond to network and security alerts and incidents in a timely manner. * Collaborate with other IT teams to resolve complex issues. * Documentation and Reporting: * Maintain accurate and up-to-date network and security documentation. * Generate regular reports on network performance, security incidents, and vulnerability assessments. * Document change management procedures. * Staying Current: * Keep abreast of the latest network and security technologies and trends. * Participate in training and professional development activities. Qualifications: * Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant industry certifications (e.g., CCNA, CCNP, CompTIA Security+, CISSP) are highly desirable. * Experience: 8+ years of experience in network administration and security. * Technical Skills: * Strong understanding of networking protocols (TCP/IP, DNS, DHCP, routing, switching). * Proficiency in configuring and managing Cisco network devices (routers, switches), Firewall, Checkpoints, VPN and Load Balancers. * Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Nagios). * Knowledge of security principles and best practices. * Experience with security devices and technologies (firewalls, IDS/IPS, VPNs, SIEM). * Experience with cloud networking and security (AWS, Azure). * Experience with scripting languages such as Python, or Bash. * Experience with wireless access point networking. * Knowledge of common operating systems (Windows, Linux). * Soft Skills: * Excellent problem-solving and analytical skills. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Strong attention to detail. Preferred Qualifications: * Experience with specific industry regulations (e.g., PCI DSS, HIPAA, GDPR). * Experience with automation and orchestration tools. * Experience with VOIP and related technologies. * Experience with zero trust implementations

Dear Candidate , We are hiring a Network Engineer to design, implement, and maintain secure network infrastructure. The role requires expertise in Cisco networking, firewalls, and VPNs to ensure high performance, security, and reliability of IT networks. Key Responsibilities: Configure, monitor, and maintain routers, switches, and firewalls (Cisco, Fortinet, Palo Alto). Troubleshoot LAN, WAN, VPN, and VoIP connectivity issues. Implement network security measures , including firewall rules and intrusion detection systems . Conduct performance tuning and optimization for better efficiency. Maintain network documentation and ensure compliance with security policies . Work closely with IT security teams to prevent cyber threats. Required Skills & Qualifications: Networking: TCP/IP, VLAN, BGP, OSPF, MPLS, SD-WAN Firewalls & Security: Cisco ASA, Palo Alto, Fortinet, IDS/IPS Cloud Networking: AWS/Azure VPC, VPN, Load Balancing Experience in network automation (Python, Ansible) is a plus Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Job Type : Full-Time Education: Bachelors or masters degree with qualifications in CS (IT) or related fields. Value Added: Cisco / Dell Certified Solutions Architect is strongly preferred. Job Summary This is a key role in the organization. The Network Operations Center Managers primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organization's infrastructure. The Network Operations Center Manager provides overall expertise in the network operations functions. Strategy & Planning - Ability to define, implement and enforce the organizations Configuration Management and Change Management policies and practices. Make budget and purchasing recommendations and capacity planning in order to provide a steady, cost-effective infrastructure to meet theavailability demands of the organization. Team Resource Management- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the NOC. Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction. Operational Management- NOC Manager will manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the organizations multiple environments. This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other Managers. Required Skills & Abilities Technical competency in the following areas will be foundational for success: Strong knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, BGP, etc.). Experience with monitoring tools (e.g., Zabbix, PRTG, etc.). Familiarity with firewalls, routers, switches, and network security concepts. Monitor network performance, identify issues, and ensure the infrastructure is functioning at optimal levels. Respond to alerts and troubleshoot network and system issues. Perform routine network health checks, ensuring equipment and systems are up-to-date and functioning correctly. Assist in identifying network outages and escalates issues to higher-level support teams as needed. Provide real-time network status updates to the appropriate teams and customers. Maintain proper documentation of network issues, outages, and troubleshooting steps. Coordinate with internal teams to perform routine network maintenance and upgrades. Follow established processes and procedures for problem-solving and network monitoring. Provide remote troubleshooting support for network systems. Manage network incident tickets and track progress to resolution.

Dear Candidate, We are looking for a skilled Cloud DevOps Engineer to automate, deploy, and manage cloud infrastructure. If you have expertise in AWS, CI/CD pipelines, and Infrastructure as Code (IaC), wed love to hear from you! Key Responsibilities: Design and implement cloud-based DevOps solutions. Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation. Manage CI/CD pipelines for application deployment. Monitor system performance, security, and reliability. Optimize cloud resources for cost efficiency and scalability. Troubleshoot and resolve production issues in cloud environments. Required Skills & Qualifications: Hands-on experience with AWS, Azure, or Google Cloud. Expertise in CI/CD tools (Jenkins, GitLab CI, ArgoCD). Strong scripting skills (Python, Bash, PowerShell). Knowledge of Kubernetes, Docker, and container orchestration. Familiarity with logging and monitoring tools (Prometheus, Grafana, ELK). Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Job Title CISNGE - Observability Consultant Responsibilities Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team.Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.Execute network, system, and cloud systems monitoring, and support Cybersecurity measures.Develop event products and modify and maintain event baselines prior to and during events and exercises.Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities.Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting.Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules.Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary.Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team’s training plan and standard operating procedures/operating instructions.Participate in engineering team activities in a specialized engineering or technology subject area.Contribute to the technical planning process and provide technical guidance.Maintain accurate system documentation and provide training as necessary. Technical and Professional Requirements: Primary skills:Technology->Dynatrace->Digital Performance Management Tool,Technology->Infra_ToolAdministration-Others->Solarwinds,Technology->Infra_ToolAdministration-Others->Splunk Admin,Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Preferred Skills: Technology->Infra_ToolAdministration-Others->Solarwinds Technology->Infra_ToolAdministration-Others->Splunk Admin Technology->Dynatrace->Digital Performance Management Tool Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace Additional Responsibilities: Strong AppDynamics product knowledge, internals, and product REST API. Extensive industry experience in deploying AppDynamics for mission critical applications. Working experience in monitoring and performance tools. Strong technical skill sets in Java and Unix shell scripting. Exposure to full application lifecycle development including coding; testing; deployment; and post-implementation activities. Ability to develop AppDynamics Monitoring Extensions. Excellent Oral and Written Communication Skills Expertise in implementation and ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management, and automation tools. Shown knowledge of UNIX Linux Windows servers. Working knowledge of one or more Infrastructures and Applications. Knowledge on Monitoring tools such as Nagios, Zabbix, SolarWinds, ScienceLogic, Ops Ramp, Manage Engine, Open NMS, PRTG etc would be an added advantage. Work with various stakeholders like development teams, product owners, and process architects' engineers to design solution architecture that meets technology guidelines to make them stable and secure. Act as an escalation point between the business customers and technical delivery to resolve issues. Actively take part and drive them to closure as per the SLA defined. Refine Service Delivery processes and appropriately contribute to improving business outcomes. App Dynamics Application Performance Monitoring, Incident Management. App Dynamics Application Performance Monitoring. Working Knowledge of any Database, Operating System, and Cloud technology. Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Title: Senior Network Infrastructure Engineer (Night Shift) Location: Hyderabad Experience: 5+ Years CTC: Open (Based on Experience) Employment Type: Full-time Job Summary: We are seeking a highly skilled Senior Network Infrastructure Engineer to design, implement, and maintain a robust and secure network infrastructure. The ideal candidate will have 5+ years of experience in managing complex networks, troubleshooting network issues, and ensuring high availability and performance of IT infrastructure. Key Responsibilities: Design, configure, and maintain LAN, WAN, WLAN, SD-WAN, and VPN networks. Install, configure, and troubleshoot routers, switches, firewalls, and load balancers (Cisco, Juniper, Fortinet, Palo Alto, etc.). Implement and monitor network security policies , including firewalls, intrusion detection/prevention systems, and access controls. Conduct network performance analysis, optimization, and capacity planning . Troubleshoot network issues and provide Tier 2/3 support for escalated incidents. Manage and maintain cloud networking environments (AWS, Azure, GCP) and hybrid infrastructure. Perform regular maintenance, updates, and patch management to ensure network security and stability. Collaborate with IT and security teams to ensure network compliance with ISO, NIST, and other industry standards . Develop and maintain network documentation (topology diagrams, configurations, incident logs, etc.). Work closely with vendors and service providers for troubleshooting and upgrading network components. Key Skills & Qualifications: Bachelors/Masters degree in Computer Science, IT, or a related field. 5+ years of hands-on experience in network infrastructure, security, and troubleshooting. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, and subnetting . Expertise in Cisco, Juniper, Fortinet, Palo Alto, or Aruba networking devices. Experience with network monitoring tools (SolarWinds, Wireshark, Nagios, PRTG, etc.). Understanding of firewalls, IDS/IPS, VPNs, and network security best practices . Hands-on experience with cloud networking (AWS, Azure, GCP) and hybrid cloud environments. Certifications such as CCNP, CCIE, JNCIP, or equivalent are highly preferred. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and handle complex network projects. Preferred Qualifications: Experience with network automation (Python, Ansible, Terraform, etc.) . Familiarity with VoIP, SD-WAN, and wireless networking solutions . Knowledge of ITIL framework and incident/change management processes .

Job roles and responsibilities Proficiency in configuring and managing Cisco switches and routers (Cisco IOS, Catalyst, Nexus). Hands-on experience with PaloAlto Firewalls , including configuration, management, and troubleshooting. Expertise in SonicWall Firewalls configuration, security features, and VPN solutions. Knowledge of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, Azure ExpressRoute and VLANs. Experience with network monitoring tools (e.g., PRTG, OpManager). Familiarity with network security best practices, firewalls, VPNs, and intrusion prevention systems. Network Design and Implementation, Network Security Management, Monitoring and Troubleshooting, Documentation and Reporting, Collaboration and Support Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Fantastic organizational and time management skills. Certifications (Preferred ): Cisco Certified Network Associate (CCNA) or higher. Palo Alto Networks Certified Network Security Engineer (PCNSE). SonicWall Certified Security Administrator (SCSA).

Roles & Responsibilities: As an IT Infrastructure Monitoring Tool Expert, Candidate will be responsible for implementing, configuring, and managing our IT infrastructure monitoring systems to ensure optimal performance, availability, and security for our clients. Candidate will primarily work with ManageEngine as the primary tool and would also have experience or familiarity with secondary tools such as Zabbix or PRTG. Aspirant would involve in collaborating with cross-functional teams and clients to proactively enable monitoring to minimize downtime and enhance the overall performance of customers IT Infrastructure Should have relevant experience in integrating monitoring and ticketing tool via various available methods. Design, implement, and maintain IT infrastructure monitoring solutions using ManageEngine as the primary tool. Configure monitoring policies, thresholds, and alerts to proactively identify and address performance issues. Monitor network devices, servers, applications, and other critical components to ensure availability and performance. Analyze monitoring data and generate reports to track key performance indicators and trends. Collaborate with internal teams to troubleshoot and resolve IT infrastructure issues in a timely manner. Stay updated on industry best practices and emerging trends in IT infrastructure monitoring. Strong understanding of network protocols, systems administration, and IT security principles. Excellent problem-solving skills and attention to detail. Effective communication skills with the ability to collaborate with cross-functional teams. Relevant certifications in IT infrastructure monitoring tools (e.g., ManageEngine Certified Professional) are a plus.

A strong proficiency in network security encompassing the management of diverse firewall solutions from multiple vendors, expertise in routing and switching, and a deep understanding of wireless technologies. In-depth knowledge of Security Policy Optimization, Threat Prevention and Intrusion Detection, IPSEC, RAVPN, Cluster Management, Identity Awareness, Multi-Vendor Integration. Hands-on experience of Routing & Switching on vendor devices like Cisco, ruckus and HPE. Hands-on experience of Checkpoint, Palo Alto, Fortigate, Forti Manager, Firepower content filtering, Sophos, ASA firewalls & Websense. Hands-on experience in Manage engine, PRTG, Forti Analyzer, Zabbix and Nagios monitoring tools. Familiarity with network analysis tools such as Wireshark and Syslog.

Job Description This role is based in India with working from Chennai Office. It includes regular interaction with other geographically located teams and users. Work on Global Service Desk Team manage Helpdesk Calls, Emails and support applications supported by Desktop Team Key Responsibilities: Answer the Service Desk phone, emails and walks ups. Accurately log all faults and requests on Jira Service Desk. Actively monitor and progress all incidents and service requests to ensure resolution within SLA. Complete Service Desk communications to the business and internal IT teams for incidents. Ensure appropriate escalation, co-ordination, conferencing, and resource for critical and major incidents. Coordinate with the business PC moves and similar projects. Monitor critical and essential systems using the monitoring tools provided. Effectively resolve issues and calls raised or allocate to an appropriate 3rd line resource. Monitor server and network alerts. Mentor 1st Line Service Desk and Work with 3rd Line to develop competency and learn new technologies. Set up remote access and provide documentation and user demonstration. Support and configures printers, PC s and associated peripherals, phones etc. Carry out any other tasks as agreed by the Service Desk Manager. Should be able to work and execute desktop projects like laptop upgrade, OS upgrade and other relevant technologies. Essential (5-7 Years of experience) Familiar with Microsoft Azure Virtual Desktop and other Microsoft Applications Laptop (Windows & Mac) Build and Troubleshoot Cisco VPN, Active Directory, Networking Configuration, Server, Switch, Operating Systems, Call Centre Applications Monitoring tools like PRTG, Open Search, Nagios Available to work on 24X7 support as per requirement