At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Project/Program Management Group
Job Sub Function:
Project/Program Management
Job Category:
Professional
All Job Posting Locations:
Bangalore, Karnataka, India, Mumbai, Maharashtra, India, Shanghai, China, Singapore, Singapore, Tachikawa, Tokyo, Japan
Company Description:
Johnson & Johnson Services Inc. is recruiting for a
MedTech Supply Chain DBT Manager, Defect Manager.
This position can be based in any J&J MedTech APAC office or remotely.Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of Johnson & Johnson work with partners in health care to touch the lives of over a billion people every day, throughout the world. Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for our MedTech and innovative health products. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.The leader will be part of the MedTech Supply Chain Digital & Business Transformation (DBT) organization and will be responsible for management of the defects throughout the testing phases of the program. The Defect Manager will play a critical role in overseeing the identification, resolution, and management of defects throughout the lifecycle of transformation projects. This position will ensure that defects are systematically triaged, tracked, re-tested, documented, dispositioned, and resolved in alignment with project timelines and quality standards.The defect leader will manage defect entrance and exit criteria for each testing phase, escalating risks appropriately and identifying mitigation plans in conjunction with project team members. The leader will coordinate the management of defects with business project leaders, compliance, and technology, and will be responsible for monitoring and reporting outcomes to leadership forums.A successful candidate demonstrates extensive experience in defect management in transformational projects. The leader must have strong collaboration skills and an ability to communicate complex concepts to a range of stakeholder groups. The ideal candidate will have a strong understanding of defect management and interdependencies with Design, Build, Data and Compliance teams, and they will demonstrate flexibility and adaptability to evolving project requirements.
Major Responsibilities:
- Defect Compliance Adherence & Risk Management: Act as the accountable leader implementing the defect management procedures and activities in adherence to DBT standards, broader J&J policies, and external regulations, collaborating with the DBT Business Process Governance & Compliance Lead to ensure compliance. Establish, implement, and maintain defect management compliance standards within testing protocol. Develop KPIs for defect health, publishing, and leading forums to address risks. Conduct regular defect testing audits to identify discrepancies. Provide training and guidance on compliance requirements and work closely with internal and external stakeholders to build remediation plans and support resolution. Work directly with partners throughout the J&J enterprise (SOX, TQ&C, SQA, ISRM) to maintain compliance. Set governance for the identification and escalation of risks during defect management in the testing phases.
- Defect Tracking and Management: Ensure adherence to global standards, protocols, and methodology to deliver consistent defect management to the project. Lead the defect management process by establishing procedures for identifying, logging, tracking, and prioritizing defects in line with project goals. Utilize defect tracking tools (e.g., JIRA) to maintain an accurate and up-to-date defect repository. Own the defect entry and exit criteria, lead the teams to the successful closure and disposition of defect during the project lifecycle and act as the key point of contact for business Leads, PMO and enabling functions. Support testing teams in managing defects related to data, application bugs, security, design, and scripting as part of testing cycles.
- Reporting and Documentation: Prepare detailed reports outlining defect statistics, trends, and recommendations for project retrospectives and stakeholder reviews. Document lessons learned from defect management processes and share insights with the team to enhance future projects.
- Prototyping & Scaling: Work closely with the Technical Team and Global Testing Team Tools to embed automation effectively throughout DBT’s defect management tools and methodologies within the global testing & validation template.
- Great Place to Work: Establish & maintain a globally inclusive, diverse, and equitable work environment for the MedTech DBT organization, inspiring, motivating, and empowering talent. Recruit, develop, and empower talent in support of maintaining the MedTech DBT organization’s position as a career destination of choice. Support the professional growth of direct reports by proactively helping them to identify development opportunities. Mentor and develop indirect team members and ensure the success of all cross-disciplinary teams supporting projects.
Education:
- Minimum of Bachelor’s degree required; Bachelor’s degree in Computer Science or Industrial engineering preferred, advanced degree or MBA is highly desirable.
Experience And Skills:
- Bachelor’s degree is required. An advanced degree, such as an MBA, is preferred.
- Minimum 3-5 years of experience on regional or global testing initiatives within
- Requires strong understanding of project methodologies, tools, and best practices.
- Excellent communication skills for effective collaboration with stakeholders and team members, backed by at least 3-5 years of experience.
- Demonstrated hands-on project management/delivery experience.
- Ability to effectively manage projects, timelines, and change management.
- Requires ability to embed a culture of harmonization and process improvement across the business
- Proficiency in various tools (e.g., Selenium, JIRA, LoadRunner).
Required Knowledge, Skills, And Abilities:
- Exposure to Agile Framework Methodology concepts and Jira tool knowledge
- Strong analytical and problem-solving skills to identify issues and propose effective solutions.
- Excellent communication skills, both written and verbal, enabling effective collaboration with technical and non-technical stakeholders.
- Experience in Key Performance Indicators development, monitoring and tracking .
- Strong experience in identifying, raising, and mitigating risk is required.
- Thorough understanding of supply chain processes, testing, validation, data, ERP, and ecosystem, including technology and stakeholders involved throughout is required.
- Demonstrated hands-on defect management experience required.
- Demonstrated experience and ability to collaborate effectively in managing large-scale projects in a matrix format is required.
- Ability to work flexibly, work in ambiguous situations, and handle multiple tasks is required.
- Strong analytical skills to understand complex systems and identify potential issues, to uncover them are required.
- Proven ability to collaborate across franchises, business sectors, and disciplines is required.
- Ability to manage risks, including identifying potential bottlenecks and proposing mitigation strategies is required.
- Strategic leadership with experience building new/enhancing existing capabilities is preferred.
- Strong knowledge of MedTech Devices, Supply Chain or Commercial Operations is preferred.
- Strong knowledge of Supply Chain and S4 compliance activities is preferred.
- Strong customer focus (internal & external) and experience managing professionals from multiple disciplines is preferred.
- This position will require up to 25% travel.
