MICE Operations Manager

A MICE Operations Manager oversees all aspects of Meetings, Incentives, Conferences, and Events for a hospitality or event management company. This role ensures seamless planning and execution to meet client objectives and company standards.

Position:

Location:

Department:

Key Responsibilities

• Plan, organize, and execute corporate meetings, incentive programs, conferences, and event projects.
• Manage client communication from initial briefing to post-event follow-up.
• Coordinate with hotels, venues, suppliers, and service providers for logistical arrangements.
• Supervise on-site event execution including setup, guest management, and troubleshooting. Develop detailed event budgets, proposals, and timelines.
• Lead and train a team of event coordinators and support staff.
• Ensure compliance with health, safety, and legal requirements.
• Analyze event performance, generate reports, and recommend improvements.
• Maintain strong relationships with clients to foster repeat business and referrals.

Requirements:

• Bachelor’s degree in Hospitality Management, Event Management, or related field.
• 5+ years of experience in MICE operations or event management.
• Strong negotiation, organizational, and communication skills.
• Proven ability to manage multiple projects under tight deadlines.
• Proficient in event management software and MS Office Suite.
• Willingness to travel and work flexible hours.

Preferred Skills:

• Expertise in project management methodologies and multitasking across large-scale events.
• Advanced knowledge of event management and travel industry software, including CRM and venue sourcing tools.
• Strong networking and relationship-building capabilities within the hospitality, travel, and vendor ecosystem.
• Fluency in multiple languages for international event coordination and client engagement. Analytical thinking for KPI tracking, budgeting, and event outcome analysis.
• Creative problem-solving and innovation, especially under pressure or evolving circumstances.
• Up-to-date with global trends, sustainability practices, and eco-friendly initiatives in event management.
• Solid negotiation skills with vendors and venues to maximize value. Strategic marketing skills to promote events and enhance brand visibility. Strong customer orientation, empathy, and stakeholder management.
• Excellent verbal, written, and presentation skills for pitch delivery, client interactions, and reporting.