JOB DESCRIPTION The role of a Client Servicing Manager at Zero Design Studio involves overseeing client relationships, managing event projects, and ensuring the successful delivery of event solutions that align with client objectives. 1. Client Relationship Management Build and maintain strong, long-term client relationships. Responsible for creating, pitching and presenting presentations to clients. Serve as clients' primary point of contact, understanding their needs and expectations. Ensure client satisfaction by delivering high-quality event services and resolving issues proactively. Conduct regular client meetings to review project progress, gather feedback, and discuss future opportunities. 2. Account Growth & Retention: Develop strategies to retain and grow key accounts. Identify opportunities for upselling and cross-selling additional services. Track account performance and present business reviews and progress reports to clients. 3. Project Planning and Execution Creatively lead the development of event strategies and concepts in line with client goals. Oversee end-to-end project management, from ideation to execution, ensuring timelines, budgets, and quality standards are met. Collaborate and work as a team player with internal teams (creative, production, client service, etc.) to deliver seamless events. Monitor the progress of events, adjusting as necessary to meet client expectations. 4. Budget and Financial Management Develop and manage event budgets, ensuring cost efficiency without compromising quality. Track expenses, manage vendor contracts, and ensure financial accountability for each project. Provide timely financial reports to clients and senior management, highlighting ROI and other key metrics. 5. Team Leadership and Collaboration Mentor and motivate the client servicing team to deliver exceptional service. Foster collaboration between departments to ensure cohesive and efficient event execution. Provide guidance on best practices, troubleshooting issues, and maintaining high standards of client servicing. 6. Strategic Growth Develop and implement strategies to enhance client retention and expand service offerings. Collaborate with the business development team to pursue new clients and pitch event solutions. Stay updated on industry trends and competitor activities to ensure the agency’s offerings remain competitive. 7. Post-Event Evaluation and Reporting Conduct post-event evaluations to assess client satisfaction, team performance, and event success metrics. Prepare detailed post-event reports with insights on what worked well and areas for improvement. Leverage client feedback to continuously improve service delivery and event quality. 8. Vendor and Partner Management Manage relationships with third-party vendors and partners to ensure seamless event execution. Negotiate contracts and agreements to secure favourable terms for clients and the agency. Ensure compliance with contracts, timelines, and quality standards. 9. Compliance and Risk Management Ensure events comply with legal, safety, and regulatory requirements. Identify potential risks and develop contingency plans to mitigate them. Monitor event operations to ensure adherence to ethical standards and industry best practices.