MICE Operations Manager

Job Summary:

MICE Operations Manager

Key Responsibilities:

1. Event Planning & Execution

• Lead end-to-end operations of MICE projects – from brief to execution.
• Develop detailed project plans, timelines, and checklists.
• Conduct recce visits and finalise venues and logistics.
• Coordinate travel, stay, F&B, AV, technical, production, and event collaterals.
• Oversee registrations, guest management, and on-ground event flow.

2. Client Servicing & Communication

• Liaise with clients to understand requirements and expectations.
• Present operational plans, share timely updates, and manage approvals.
• Ensure high levels of client satisfaction and handle onsite escalations smoothly.

3. Vendor & Partner Coordination

• Identify and finalize reliable vendors for logistics, AV, décor, etc.
• Negotiate contracts and maintain cost control.
• Supervise vendor execution to ensure timely and quality delivery.

4. Budgeting & Reporting

• Prepare and manage event budgets ensuring profitability.
• Maintain expense trackers and support invoicing with required documentation.
• Create post-event reports and analysis for internal and client use.

5. Team & Stakeholder Management

• Supervise internal operations team members and freelancers.
• Allocate responsibilities, manage timelines, and ensure adherence to SOPs.
• Collaborate with creative, production, and client servicing teams.

Key Skills & Competencies:

• Deep understanding of the MICE industry and corporate event dynamics.
• Strong organisational, time-management, and multi-tasking skills.
• Excellent negotiation and vendor management abilities.
• Leadership and team management skills.
• Strong verbal and written communication.
• Problem-solving and adaptability under pressure.

Qualifications & Experience:

• Bachelor’s degree in Event Management, Hospitality, or related field.
• 5+ years of experience in MICE or corporate event operations.
• Willingness to travel extensively for recce and event execution.
• Proficiency in MS Office, project management tools, and event tech platforms.