Merchandiser

Company Description

RMC COLLECTIONS, a pioneer in the Indian textile industry, has a rich legacy that began in 1972, rooted in a family tradition of weaving since the early 1930s. With an 88-year history of innovative yet traditional weaving techniques, the company continues to preserve its heritage while evolving into a modern-day corporation. Based in Bhadohi, RMC COLLECTIONS supports over 1,000 independent weavers and employs more than 1,000 artisans, actively empowering communities and promoting the art of weaving. As the first Indian rug company to involve women in the carpet-making process, RMC has played a key role in skill development and community upliftment. The company remains dedicated to sharing its love for rugs globally through its partners and craftsmen.

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1. Role Objective

To act as the key communication link between buyers, design, production, and QA teams, ensuring seamless execution of sampling and orders from inquiry to dispatch. The Merchandiser is responsible for timely coordination, accurate costing, process adherence, and maintaining buyer satisfaction through disciplined follow-ups and effective communication in line with RMC’s merchandising SOPs.

2. Key Responsibilities

A. Buyer Communication & Coordination

• Maintain clear and professional communication with buyers for inquiries, sample updates, and order feedback.
• Record all buyer correspondence and approvals systematically in communication trackers.
• Coordinate with design, QA, production, and accounts teams to ensure all buyer requirements are met.
• Support in resolving buyer queries and ensure timely closure of communication loops.

B. Sampling Management

• Raise and process sampling requests based on buyer briefs with proper internal approvals.
• Coordinate with R&D, CAD, and production teams for sample development and review progress daily.
• Ensure samples are dispatched as per buyer timelines and maintain sample history records.
• Document approvals and maintain sample performance data in the sampling tracker.

C. Order Execution & Tracking

• Prepare detailed order sheets capturing buyer POs, approved specs, and all relevant instructions.
• Follow up with production for loom allocations, weaving progress, and finishing milestones.
• Coordinate with QA for inline and final inspections as per SOP requirements.
• Monitor production and finishing schedules closely to prevent delays and escalate potential issues to the Merchandising Head.

D. Costing, Documentation & Dispatch Coordination

• Assist in cost-sheet preparation and verify all consumption and rate details for accuracy.
• Work with Accounts and Export Documentation teams to finalize dispatch paperwork.
• Ensure buyer-approved packaging, labeling, and shipment conditions are fully met before dispatch.
• Track shipments and update buyers with dispatch confirmations and tracking details.

E. Process Compliance & Reporting

• Ensure 100% data accuracy in all merchandising trackers (sampling, order, costing, QA).
• Follow RMC SOPs for documentation, approvals, and internal communication.
• Prepare and submit weekly reports covering progress updates, pending orders, and buyer communication summaries.
• Support in monthly review meetings with performance updates and improvement suggestions.

3. Skills & Competencies

Functional Skills:

• Buyer communication and coordination
• Sampling and production follow-up
• Costing and order documentation
• Data management and reporting accuracy

Behavioral Competencies:

• Attention to detail and accountability
• Effective multitasking and time management
• Collaboration and cross-department coordination
• Reliability, proactivity, and process discipline

4. Knowledge Requirements

• SOPs B–E (Complete Merchandising process flow)
• RMC ERP / Tracker system for sampling and order management
• QA, packaging, and dispatch workflows
• Buyer product specifications and export requirements

5. Qualifications & Experience

• Bachelor’s Degree in Textile Design, Fashion Merchandising, or Business Administration
• 2–5 years of relevant experience in carpet or home furnishing merchandising (export-based)
• Hands-on knowledge of sampling coordination, cost sheets, and buyer communication
• Proficiency in Excel, ERP systems, and internal reporting tools