About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Digital Product Manager -Carrier Mobility Innovation
Tata Communications is seeking a seasoned Digital Product
Manager to join its Innovation & Transformation Team. This role will bepivotal in shaping next-generation telecom products, driving AI-led automation,and implementing operational efficiency programs to unlock new monetizationopportunities.
- Experience
- 4-10 years in Product Management within Telecom/CPaaS/Roaming/Carrier/Messaging/VoIP domains.
- Experience working with MNOs, MVNOs, carriers, aggregators, or IPX providers is a strong advantage
- Core Responsibilities
Digital Transformation & AI-DrivenProcess Automation -
Drive digital transformation by identifyingmanual workflows and converting them into Python or AI-driven automations, applyingBI + ML integration for advanced Analytics and decision support. Build internalAI literacy, enable self-service dashboards and automated tools to modernizelegacy processes into digital-first workflows.
Market & Problems -
Conductdeep market research on global Voice, A2P, Roaming/IPX trends, pricing, andregulations to Identify monetization gaps & leakages. Understand operator’spain points and translate them into validated product problems.
Business & Strategy -
Buildproduct vision and multi-year strategy for Voice/SMS/Mobility lines. Definebusiness cases, pricing models and ROI justification. Support strategicinitiatives such as blockchain-based clearing, digital onboarding, andAPI-first models.Roadmap & Prioritization
an outcome-based roadmap aligned with market demand and internal transformationpriorities. Drive monthly/quarterly planning with engineering, finance,commercial, operations, and networks.
Product Requirements -
CreateBRDs/PRDs, user stories and workflow diagrams working with various teams.
Execution & Delivery -
Driveexecution with engineering, QA, networks, operations and integrations (VoIP,A2P, IPX, Diameter/SCCP). Manage end-to-end GTM with sales, carrier relations,and product marketing.
Performance &Optimization -
Improve profitability through automation, costoptimization, and process modernization. Drive continuous improvement indelivery timelines, product performance, and customer experience.
Cross-team Collaboration& Leadership -
Act as the central bridge between Sales,Tech, Networks, Finance, Sales, and Carrier Relations. Lead project execution,resolving blockers, and ensuring timely delivery across teams.
- Required Skills
- Demonstrated strength in stakeholder management and cross-functional collaboration, with proven ability to drive multi-team projects while producing clear BRDs, PRDs, financial models, and customer workflows
- Data-driven mindset with analytical problem-solving capability and experience on tools such as MS Teams and SharePoint, combined with strong proficiency in BI tools for KPI dashboards and advanced Microsoft Office skills (Excel, Word, PowerPoint) for analysis, modelling, and storytelling
- Possesses deep understanding of VoIP/SIP, A2P SMS, and Roaming/IPX/GRX/SCCP ecosystems, alongside knowledge of telecom billing, routing, settlements, fraud, TAP/NRTRDE, IOT models, and familiarity with CPaaS, API monetization, operator onboarding workflows, backed by experience in telecom innovation and transformation teams.
- Knowledge of Network APIs (CAMARA/Open Gateway) and understanding of API monetization frameworks for telecom operators.
- Automation skills using Python for data processing, workflow automation, and KPI extraction.
- Hands-on experience with Gen AI tools (ChatGPT, Gemini, Copilot, LLM-based workflow builders)
- Expertise in preparing executive decks with excellent presentation skills for communicating with leadership and external operators.
- Strong curiosity mindset with a passion for exploring emerging technologies and market trends.
- Commitment to continuous learning and adapting to new tools, frameworks, and methodologies.
- Comfortable with rapid experimentation and willing to fail fast in the interest of learning and innovation
- Tools & Technologies
- SIP/VoIP Tools: Wireshark, SIPp, SBC dashboards
- Messaging: SMSC/SMPP tools
- Roaming: TAP/NRTRDE processors, DCH/FCH systems, Diameter/SCCP
- Cloud: AWS/Azure, Grafana, Kibana
- Product Tools: Jira, Confluence, Miro, Figma
- Data Tools: Power BI, SQL, Python (optional)
- API Tools: Postman, Kong/Gateway tools
- Preferred Qualification
Education
- Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related field.
- MBA or equivalent in Product Management / Strategy is a strong plus
Experience
- 4-10 years in Product Management within Telecom/CPaaS/Roaming/Carrier/Messaging/VoIP domains
- Proven track record of digital transformation initiatives, AI-driven automation, and cross-functional leadership
Certifications (Preferred)
- PMP / Agile / Scrum certifications
- AI/ML or Data Analytics certifications (e.g., Microsoft AI Fundamentals, AWS AI Practitioner)
Technical Proficiency
- Hands-on with Python, Power BI, and API tools
- Familiarity with VoIP/SIP, A2P SMS, Roaming/IPX ecosystems, and cloud platforms (AWS/Azure)
