Manager, Product Ops

Job Description

About the role: This is a unique opportunity for a creative and charismatic individual to be part of the product management team for Gartner Peer Platforms (Gartner Peer Insights (GPI), and Gartner Peer Community (GPC). You will collaborate directly with senior stakeholders and be the natural extension of operations horsepower. You will have the opportunity to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen, ability to work with cross-functional teams and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. What you will do: Set the strategic direction for the Peer Platforms Ops function, considering the overall goals and objectives. Proactively think about new growth avenues and scaling to drive operational efficiency and effectiveness. Design, launch, and manage multiple services for the function, ensuring seamless execution and high-quality delivery. Collaborate with cross-functional teams to define, establish operational processes, and ensure successful implementation. Lead continuous automation of activities and/or process enhancements/ additions, taking help from other cross functional teams, working with the team on simplifying processes and demonstrate the ability to deliver faster and better user experience. Establish and monitor performance metrics, conduct regular reviews, and implement corrective actions as needed to drive continuous improvement. Utilize strong problem-solving and critical thinking skills to identify root causes, analyse data, and develop innovative solutions. Manage operational issues/escalations in a timely and efficient manner. Manage team members and help them on a day-to-day basis to deliver high quality deliverables. Lead talent strategy for the function and develop a future-ready workforce. Undertake multiple professional development initiatives to coach and mentor the team. What you will need: Bachelor’s degree with 6-8 years of relevant industry experience in Tech/IT industry, Research or Consulting , solving challenging business problems with at least 2+ years of people management experience (preferably a team of 8-10). Master’s/MBA degree is required. Possess effective communication and collaboration skills; enable direct and frequent conversations with senior leaders in Gartner (VP+ level) . Ability to influence senior leadership to drive business outcomes and growth. Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads. Experience, maturity and ability to prioritize and manage workload to meet deadlines; proficient in multitasking; Experience working in an international environment calendaring amongst different WW time zones. Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders. Understanding of product management lifecycle. Good grasp of qualitative and quantitative problem solving . Analytical and proficient in MS Office suite, including Excel and PowerPoint, and can clearly present and articulate through PPT. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. 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