Manager, Product Ops

About this role

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI) . GPI’s mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Manager, Product operations, to scale our vendor onboarding and content creation operations. You will work directly with senior stakeholders and be the natural extension of operations horsepower. You will also have the opportunity to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen, ability to work with cross-functional teams and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you.

What you will do

• As a Manager, you own end-to-end delivery of multiple business process related work streams

• Drive business initiatives and work with cross-functional teams in a dynamic environment

• Able to effectively and efficiently translate operational and “big picture” understanding into metrics-driven thinking.

• Thoughtful communication skills to tailor messaging to all levels of the organization

• Lead problem solving meetings within the team to improve processes through analytic approaches, see “so what” and, develop thorough, straightforward recommendations

• Own projects, understand & scope project requirements and map out delivery plan

• Develop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereof

• Apply lean product principles in your day-to-day problem solving and lead knowledge sharing sessions

• Assess workload across the team and help the team members to manage, prioritize, and optimize workload

• Manage operational issues/escalations in a timely and efficient manner

• Manage team members and help them on a day-to day basis to deliver high quality deliverables

What you'll work on:

• Drive and lead development of dashboard for uncovering trends/patterns in vendors request activity and enable monthly ops review

• Identify and innovate improvements in vendor request processes (i.e. data sources, technology, processes) to increase productivity per associate

• Guide team members on complex vendor requests (product consolidation, mergers & acquisitions, etc.) and enable timely resolution for a superior vendor experience

• Partner with other business units (e.g. Research & Advisory, Legal, etc.) to handle vendor escalations and support content creation process

What you’ll need:

• Master’s/MBA degree and graduation in engineering and exposure in Digital Products space

• Overall, 6-8 years of relevant industry experience in Tech/IT industry, Research or Consulting

• Passion for continuous, metrics-based process and operational improvement

• Proven experience of handling teams (3-5 team members) and ability to identify gaps/provide relevant training to team members

• Sound understanding of complex technology products & able to comfortably learn about new ones

• Strong interpersonal skills with the ability to work effectively in a matrixed organization

• Project management experience & capability to give independent opinions based on facts

• Strong Microsoft Office expertise – Advanced Excel, PowerPoint

• Experience, maturity and ability to prioritize and manage workload in order to meet deadlines; proficient in multitasking; Experience working in an international environment calendaring amongst different WW time zones

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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