Manager, Product Ops

Gartner for HR

6 - 8 years

8 - 10 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

digital project management business analysis problem solving product planning research content creation digital product strong interpersonal skills product management lean advanced excel vendor acquisition powerpoint communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Manager, you own end-to-end delivery of multiple business process related work streams
Drive business initiatives and work with cross-functional teams in a dynamic environment
Able to effectively and efficiently translate operational and big picture understanding into metrics-driven thinking.
Thoughtful communication skills to tailor messaging to all levels of the organization
Lead problem solving meetings within the team to improve processes through analytic approaches, see so what and, develop thorough, straightforward recommendations
Own projects, understand scope project requirements and map out delivery plan
Develop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereof
Apply lean product principles in your day-to-day problem solving and lead knowledge sharing sessions
Assess workload across the team and help the team members to manage, prioritize, and optimize workload
Manage operational issues/escalations in a timely and efficient manner
Manage team members and help them on a day-to day basis to deliver high quality deliverables

What youll work on:

Drive and lead development of dashboard for uncovering trends/patterns in vendors request activity and enable monthly ops review
Identify and innovate improvements in vendor request processes (i.e. data sources, technology, processes) to increase productivity per associate
Guide team members on complex vendor requests (product consolidation, mergers acquisitions, etc.) and enable timely resolution for a superior vendor experience
Partner with other business units (e.g. Research Advisory, Legal, etc.) to handle vendor escalations and support content creation process

What you ll need:

Master s/MBA degree and graduation in engineering and exposure in Digital Products space
Overall, 6-8 years of relevant industry experience in Tech/IT industry, Research or Consulting
Passion for continuous, metrics-based process and operational improvement
Proven experience of handling teams (3-5 team members) and ability to identify gaps/provide relevant training to team members
Sound understanding of complex technology products able to comfortably learn about new ones
Strong interpersonal skills with the ability to work effectively in a matrixed organization
Project management experience capability to give independent opinions based on facts
Strong Microsoft Office expertise Advanced Excel, PowerPoint
Experience, maturity and ability to prioritize and manage workload in order to meet deadlines; proficient in multitasking; Experience working in an international environment calendaring amongst different WW time zones

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