Manager, Procurement

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Manager, Procurement

Let's talk about the role and responsibilities:

• Build and scale procurement processes that support rapid company growth while maintaining cost efficiency and compliance.
• Negotiate and manage contracts with strategic vendors, ensuring favorable terms and high ROI.
• Evaluate, develop, and refine procurement processes and models for efficiency, innovation, and risk mitigation.
• Partner cross-functionally with teams in finance, legal, information security, IT, and engineering to align procurement strategies with technical and operational needs.
• Manage supplier relationships, performance, and risk, including vendor evaluations and quarterly business reviews.
• Coordinate budgeting and forecasting efforts related to procurement and vendor spend; drive transparency and cost control.
• Identify cost-saving opportunities through spend analysis, vendor consolidation, and renegotiation.
• Collaborate with key financial and business leaders on strategic vendor relationship opportunities.
• Oversee implementation and optimization of procurement systems, workflows, and policy adherence, including compliance with applicable regulations and standards in the Company’s various geographies and industries.
• Manage and mentor procurement team members, supporting growth and alignment with business priorities.
• Track key metrics (e.g., cost savings, vendor utilization, renewal timelines) and present insights to senior leadership.

Let’s talk about your skills/expertise:

• Bachelor’s degree and 10+ years of related experience
• Proven leadership experience managing and growing procurement teams.
• Demonstrated expertise in global procurement operations and cost optimization.
• Strong negotiation and vendor management skills, with experience handling high-value contracts and strategic supplier partnerships.
• Advanced understanding of financial principles, budgeting, and cost analysis as they relate to procurement.
• Familiarity with compliance and regulatory requirements within procurement and supply chain.
• Strong understanding of software licensing models, SaaS contract structures, and cloud cost management.
• Demonstrated ability to build procurement operations in a high-growth, dynamic startup or scale-up setting.
• Excellent negotiation and vendor management skills with a track record of driving strategic sourcing success.
• Familiarity with procurement systems (e.g., Coupa, Zip, Airbase, SAP Concur) and contract management platforms.
• Collaborative, data-driven, and comfortable working across technical and non-technical teams.
• Excellent analytical, communication, and decision-making skills.