Manager Operations

Job Summary

The Hospital Operations Manager oversees the day-to-day administrative, operational, and support functions of the hospital. The role ensures smooth functioning of all non-clinical departments, resource optimization, and compliance with hospital policies and healthcare regulations to deliver high-quality patient care and service excellence.

Key Responsibilities1. Administrative and Operational Management

• Supervise and coordinate all operational departments such as Housekeeping, Security, Front Office, Maintenance, Transport, and Biomedical Engineering.
• Ensure seamless coordination between clinical and non-clinical departments for efficient hospital functioning.
• Monitor hospital workflow, implement process improvements, and ensure operational efficiency.
• Conduct daily hospital rounds to ensure service standards, safety, and cleanliness are maintained.

2. Staff Management

• Oversee scheduling, attendance, and performance of support and administrative staff.
• Ensure adequate staffing across shifts to meet operational demands.
• Conduct regular training and evaluation for front-line and support service teams.
• Promote a positive and disciplined work environment.

3. Quality and Compliance

• Ensure compliance with NABH, statutory regulations, and hospital policies.
• Support quality audits, internal inspections, and corrective actions.
• Maintain documentation and reports required for quality management and accreditation.

4. Resource and Facility Management

• Oversee hospital assets, equipment utilization, and facility maintenance.
• Coordinate with the purchase and accounts teams for procurement and budgeting.
• Ensure preventive and breakdown maintenance schedules are followed for all utilities and equipment.

5. Patient Service & Experience

• Ensure patient comfort, satisfaction, and timely service delivery.
• Address and resolve patient complaints promptly and professionally.
• Work closely with the front office, billing, and nursing teams to enhance patient experience.

6. Financial & Administrative Control

• Monitor operational expenses, reduce wastage, and ensure cost-effective utilization of resources.
• Support in budgeting and cost control initiatives.
• Approve and track vendor payments and service contracts related to operations.

7. Coordination & Reporting

• Liaise with senior management for strategic planning and operational updates.
• Prepare and submit periodic reports on hospital operations, manpower, maintenance, and utilities.
• Coordinate with HR for recruitment, training, and disciplinary actions as needed.

Skills and Competencies

• Strong leadership and interpersonal skills
• Excellent organizational and problem-solving abilities
• Proficiency in MS Office and hospital management systems
• Good knowledge of hospital workflow and regulatory standards
• Strong communication and decision-making skills
• Ability to manage multiple departments and priorities efficiently

Qualifications

• Bachelor’s degree in Hospital Administration / Healthcare Management / Business Administration (mandatory)
• Master’s degree in Hospital or Healthcare Management preferred
• Minimum 7–10 years of experience in hospital operations, with at least 3 years in a managerial role.

For Job Opportunities contact HR Thirumalairajan @9944811893

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person