Manager- Onboarding/Training & Quality

About SalaryBox :

About the Role:

We are seeking a highly skilled and experienced professional to join our team as Manager – Onboarding, Training & Quality. In this role, you will be responsible for leading a team of onboarding specialists and Product Consultants, ensuring high-quality, scalable training delivery to our B2B clients. Your primary objective will be to improve activation and retention metrics, enhance customer experience, and contribute to long-term client success.This position requires strong leadership, excellent communication, and a deep understanding of the IT/SaaS industry, training methodologies, and digital enablement tools.

Key Responsibilities:

• Oversee a team of onboarding/Product specialists. Provide strategic direction, coaching, and performance feedback to ensure consistent delivery excellence.
  

• Develop and execute effective onboarding strategies to drive Month-on-Month activation growth and improve client engagement and satisfaction.
  

• Conceptualize and produce training content, including videos, playbooks, and digital modules to enable scalable, self-serve onboarding experiences.
  

• Identify opportunities for streamlining onboarding workflows and implementing product/process levers that enhance training delivery and impact.
  

• Work closely with Product, Marketing, and Customer Support teams to align training efforts with product changes, feature rollouts, and support trends.
  

• Build strong relationships with key clients, understand their business needs, and deliver customized onboarding solutions that drive long-term value.
  

• Collaborate with the product team to design and improve in-app onboarding flows and training journeys.
  

• Define clear KPIs and success metrics. Monitor team performance and activation data, providing timely reporting and corrective action where needed.
  

• Analyze customer feedback, competitor activity, and market trends to uncover insights that drive product and onboarding improvements.
  

• Provide regular performance reports, forecasts, and insights to senior management, highlighting progress, challenges, and strategic recommendations.
  

Requirements:

• Bachelor's degree or higher in Business, Education, or a related field.
  

• 4–5 years of experience in onboarding or training, with at least 2+ years in a leadership role.
  

• Strong experience in client onboarding for B2B/SaaS products.
  

• Proven ability to create engaging digital training content and video modules.
  

• Deep understanding of onboarding funnels, CRM tools, and client journey optimization.
  

• Strong leadership, team management, and stakeholder communication skills.
  

• Ability to translate technical product knowledge into digestible, actionable training for diverse audiences.
  

• Analytical mindset with a focus on data-driven decision making and continuous improvement.
  

• Proven track record of achieving or exceeding onboarding/activation KPIs.