Description
What is Global Account Data Management Team?
The Global Account Data Management team is part of CRM, Marketing Technologies & Analytics capability within the Marketing function of Global Enterprise Shared Services (GESS). GESS group at A&M provides critical business support to the firm and encompasses a range of functions including Information Technology, Marketing, Information Security, Insight Center & Knowledge Management, Corporate Real Estate, Human Resources, and Operations. GESS enables A&M’s client service delivery, go-to-market, risk management and growth goals as a strategic partner.Our global account data management initiative is to effectively meet the demands of A&M’s growth and dynamic environment. As a growing organization, it is necessary to maintain a comprehensive 360-degree single account view encompassing the entire account lifecycle across A&M.This team aims to address this growing need and manages as well as evolves A&M’s account and customer data capabilities. It establishes a single account view by means of new global account registry, account data cleansing, system integration, and automation of continuous account data enrichment.
Considering the pace of targeted growth, we are keen to find people who are entrepreneurial, driven by a passion to drive significant growth (people who can think in multiples of growth rather than percentages), are comfortable with ambiguity, will roll up the sleeves and be hands on to get things done and can be independent requiring limited cover.
We’re looking for CRM data specialists who will be responsible for account management using CRM software products and ERP tools. The role would entail owning, maintaining and ensuring data integrity of the Global account registry for Alvarez and Marsal. This is a new initiative where the candidate would help build out a new business unit team. The Global initiative will be driven from India. The Global Account registry team would provide support and administration for data issues to design and implement the process of account data management, cleanup and simplify business data accuracy and visibility, post which there will be regular maintenance and update driven by Indian team.
Key responsibilities:
As a Manager in the Account management team, you would:
- Act as the key point of contact for the Global Account registry maintenance and updates to maintain the single-account-view for the entire organization
- Lead the Data & CRM Accounts Team, applying data and technical expertise to manage queries from key departments like Sales, Marketing, Finance etc.
- Collaborate with different stakeholders to keep them informed about data management initiatives and improvements.
- In an individual capacity, champion the growth and development of the Account data management team by delivery high quality output and maintaining agreed Service Level KPIs for the Account management process
- Own and maintain the client master data for Alvarez and Marsal, which would include:
- Set up of new client master data (Controlling the global client master)
- Oversee configuration of and necessary additions/changes to the Global account registry.
- Oversee team process of identifying any duplicate requests and recommending the right client account
- Upgrade the client hierarchy to enable more effective and comprehensive approach to sales and client acquisition, enabling the teams to be more effective in their sales approach
- Devise and implement data cleansing and validation routines to maintain data integrity.
- Oversee and manage the run of Scheduled account data maintenance, including:
- Maintain and enhance data management processes and ensure data Quality and Accuracy.
- Manage daily queue of account requests by allocating to respective team members
- Provide day-to-day mentoring and coaching to team members on work-planning and specialized tools/skills, fostering visible improvements in team performance.
- Query global Market Intelligence platforms (e.g., D&B, CAPIQ, LexisNexis, Orbis, Pitchbook, Crunchbase) for identifying the right legal entity / client that can be set up in the A&M Database, additionally recommending any new 3rd party client database so that the 'new client data' becomes more effective
- De duplication of master data leading to a more effective master database
- Partner with technology teams to explore and implement improvements to existing processes.
- Design and build reports and dashboards for account management and reporting
- Build knowledge building and process management training material, team onboarding materials, user manuals and process documents
- Create MIS dashboards and reporting using powerBI and other data visualization tools
Qualifications/ Ideal Experience
- Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
- 6-9 years of analytical experience in Data and Analytics, with expertise in building reporting dashboards and the ability to learn new tools.
- Strong understanding of data quality principles and KPIs, along with big data management, and data simplification
- Prior experience in areas of CRM, ERP, SQL data extraction/ETL, Master Data Management and Account management systems
- Proficiency in a range of tools and technologies including Advanced Excel, R, Tableau, Alteryx.
- Exposure to global Market Intelligence databases like Dun and Bradstreet, CapIQ, LexisNexis, Orbis, Pitchbook, Crunchbase, etc.
- High proficiency in manipulating and validating data with strong attention to detail and possess strong ownership towards quality
- Excellent verbal and written skills, with the ability to establish credibility and influence clients
- Ability to simultaneously work on several projects and effectively manage deadlines
- Strong team player, comfortable working in matrix environments.
- High motivation to learn and grow
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.Equal Opportunity EmployerIt is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.Unsolicited Resumes from Third-Party RecruitersPlease note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
