Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Quality Analyst/Quality Control – Trust & Safety
We are seeking a dedicated and experienced Quality Analyst to join our specialized Quality Control team. This role will be primarily focused on ensuring the highest standards of quality and accuracy in our service delivery and operational processes. You will be instrumental in monitoring performance against guidelines, identifying areas for improvement, and contributing to a culture of continuous improvement for workflows.
Responsibilities:
- Quality Monitoring and Evaluation:
o Conduct regular quality audits and assessments of operational processes, outputs, and deliverables based on defined guidelines, policies, and standards.
o Evaluate the accuracy, completeness, consistency, and compliance of work performed by teams.
o Utilize specific quality control tools and methodologies (e.g., platform-specific dashboards, internal quality frameworks, scorecards) to assess performance.
o Monitor key quality metrics and identify trends and potential risks specific to workflows.
- Policy and Guideline Expertise:
o Develop and maintain a deep understanding of evolving policies, guidelines, and quality expectations relevant to the supported workflows.
o Act as a subject matter expert on quality standards and provide guidance to teams.
o Ensure all quality control activities align with the latest requirements.
- Data Analysis and Reporting :
o Collect, analyse, and interpret quality data specific to tasks to identify root causes of errors and deviations.
o Prepare comprehensive quality reports tailored to specific requirements, highlighting findings, trends, and recommendations for improvement.
o Present quality data and insights to internal stakeholders and potentially key representatives.
- Process Improvement and Standardization:
o Participate in process improvement initiatives specifically aimed at enhancing efficiency, accuracy, and quality within workflows.
o Contribute to the development and maintenance of quality control guidelines, procedures, and documentation.
o Identify opportunities for standardization and best practice implementation across teams.
o Provide constructive feedback to team members and supervisors based on quality audit findings, ensuring alignment with the client expectations.
o Participate in coaching and training sessions focused on improving individual and team performance related to quality standards.
o Collaborate with training teams to develop and refine training materials based on quality insights.
- Compliance and Governance
o Ensure strict adherence to quality standards, contractual agreements, and any relevant regulatory guidelines.
o Participate in internal and potentially joint quality audits with representatives.
o Support the implementation and maintenance of quality management systems relevant to the partnership.
- Collaboration and Communication
o Work closely with internal teams and potentially counterparts to address quality issues and implement solutions for processes.
o Communicate effectively with stakeholders regarding quality performance, challenges, and improvement initiatives.
o Participate in team meetings and contribute to a collaborative and quality-focused environment in alignment with client’s expectations.
Qualifications we seek in you!
Minimum Qualifications
- Any graduate
- Experience in a quality control or quality assurance role, with demonstrable experience supporting projects or clients (e.g., content moderation, advertising operations, community support).
- Strong understanding of quality control principles, methodologies, and tools, with specific application to online platforms and content.
- Excellent analytical and problem-solving skills with the ability to interpret data and identify trends within the context of guidelines.
- High level of attention to detail and accuracy, with a strong focus on adhering to platform-specific rules.
- Strong written and verbal communication skills, including the ability to prepare clear and concise reports and present findings effectively, potentially to stakeholders.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with relevant online platforms and tools.
- Ability to work independently and as part of a team, collaborating effectively with both internal and external stakeholders.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced 1 environment.
Preferred Skills:
- Direct experience working on quality control related workflows
- Familiarity with internal quality assessment processes and tools.
- Experience in interpreting and applying complex online platform policies and guidelines.
- Experience in providing feedback and coaching.
- Knowledge of data visualization tools relevant to online platform data.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
