Job
Description
Job Summary Synechron is seeking a motivated Level 2 Back Office Operations Engineer with 3 to 7 years of experience to manage and support critical backend systems within our financial services operations. This role focuses on application support, incident resolution, process improvements, and infrastructure management, ensuring the stability and efficiency of back office processes. The incumbent will work closely with teams and vendors to troubleshoot, analyze, and optimize operations, contributing to seamless day-to-day transaction processing and data management. This position is integral to maintaining operational excellence, with a focus on incident resolution, process refinement, and service delivery, supporting our commitment to high-quality backend support in a dynamic environment. Software Requirements Required Skills: Windows Server management and troubleshooting (user management, system configuration) Unix/Linux server administration and scripting SQL query writing and database troubleshooting Incident management platforms such as ServiceNow and JIRA Version control systems (e.g., Git) for release and deployment processes Knowledge of change management processes Preferred Skills: Basic understanding of cloud platforms (AWS, Azure) Automation scripting (PowerShell, Bash) Batch processing tools and environments Overall Responsibilities Manage and troubleshoot Windows and Unix/Linux servers, applications, and related infrastructure Handle incidents through logging, tracking, escalation, and resolution using ITSM tools (ServiceNow, JIRA) Perform root cause analysis to identify underlying issues and implement preventive measures Support release deployment, version control, and change management activities Conduct data analysis by running SQL queries to retrieve, analyze, and troubleshoot database issues Perform routine backups, batch processing, and trending analysis for operational efficiency Document procedures, incident resolutions, and system configurations for knowledge sharing Collaborate with cross-functional teams, vendors, and stakeholders to resolve issues promptly Maintain high service standards, especially during peak periods or high-volume times Strategic objectives: Ensure operational stability of back-office systems Minimize incident recurrence through proactive analysis Enhance process efficiency and system resilience Performance outcomes: Rapid incident detection and resolution Accurate documentation and clear communication Successful implementation of improvements and updates Technical Skills (By Category) Operating Systems (Essential): Windows Server (user management, configurations) Unix/Linux server management Database & Data Management (Essential): SQL query writing and troubleshooting Basic database administration Incident & Change Management (Essential): ITSM platforms: ServiceNow, JIRA Application & Infrastructure Support (Essential): Application troubleshooting in capital markets or financial services domain Release management and version control (Git) Scripting & Automation (Preferred): PowerShell, Bash scripting Additional Knowledge (Preferred): Cloud platforms (AWS, Azure) Batch processing tools (Control-M, Automic) Experience Requirements 3 to 7 years of professional experience in back office operations, application support, or infrastructure management Experience supporting capital markets or financial operations environments is preferred Proven ability to troubleshoot multi-tier systems and perform incident management Familiarity with release and change management processes Alternative experience pathways: Candidates with extensive technical support background in related sectors may be considered Day-to-Day Activities Monitor and troubleshoot backend systems operating in Windows and UNIX/Linux environments Log, track, and escalate incidents through ITSM tools, ensuring SLA adherence Conduct root cause analysis on recurring incidents and implement corrective measures Support and coordinate application releases, patches, and configuration updates Run SQL queries for data verification and troubleshooting Collaborate with vendors, application owners, and support teams for issue resolution Prepare and maintain documentation such as runbooks, process guidelines, and incident reports Attend shift handovers, provide updates on ongoing issues, and support shift team members Perform routine system checks, backups, and trending analysis periodically Qualifications Bachelor's degree in Computer Science, Information Technology, or a relevant field (or equivalent work experience) Willingness to work in rotational shifts from 11:00 am IST to Midnight IST Certifications in ITIL Foundations or relevant process frameworks preferred Strong understanding of capital markets or financial systems is advantageous Basic scripting and automation skills preferred Demonstrated ability to work under pressure and prioritize effectively Professional Competencies Strong problem-solving and analytical skills to troubleshoot complex issues Excellent verbal and written communication, capable of liaising effectively with teams, vendors, and end-users Customer-focused attitude with empathy and patience Good organizational and time-management skills to handle multiple incidents concurrently Flexibility and adaptability to shift rotations and changing priorities Continuous learning mindset and openness to process improvements Collaboration skills to work effectively across technical and business teams S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice Show more Show less
