Learning Operation Specialist

Learning Operation Specialist

Key Responsibilities

The Learning Operations Manager will lead the operational strategy and execution of learning programs, with a strong focus on managing our Learning Management System (Skilljar). This role will be responsible for ensuring the efficient delivery, tracking, and optimization of learning and development initiatives across the Product Innovation & Design team.

Learning Operations

• Oversee daily operations and logistics for corporate learning programs (instructor-led, virtual, e-learning, blended).
• Collaborate with instructional designers, HR, and business units to coordinate learning initiatives.
• Establish and optimize processes for training delivery, registration, reporting, and feedback collection.
• Use JIRA to coordinate cross-functional learning initiatives, manage timelines, and ensure delivery of training tied to product launches or compliance goals.
• Monitor key performance indicators (KPIs) related to learning effectiveness and compliance.

LMS Administration & Optimization

• Proficiency in managing the LMS, including user management, course creation, and system maintenance.
• Manage and maintain the LMS (Skilljar).
• Upload, test, and troubleshoot learning content, ensuring functionality and accessibility.
• Assign and track course completions, certifications, and compliance training.
• Customize the LMS interface, workflows, and reports to improve learner experience and meet business needs.
• Provide support and training to LMS users and stakeholders.

Stakeholder Enablement and Support

• Train and support stakeholders on LMS functionality and best practices.
• Deliver clear documentation, job aids, and helpdesk support for the platform.
• Serve as the go-to expert on the LMS roadmap, guiding prioritization and improvements.

Data & Reporting

• Generate and analyze learning data to inform decision-making and report on impact.
• Deliver reports and dashboards for stakeholders and recommend data-informed improvements to learning operations.

Continuous Improvement

• Stay current on learning technologies and trends to enhance systems and learner engagement.
• Recommend tools or process improvements to increase efficiency and learning effectiveness.

The Learning Operations Manager should come with experience in balancing technical acumen, problem-solving abilities, and interpersonal skills. They should be adept at troubleshooting technical issues, identifying and implementing improvements, and managing and integrating new technologies and features within the LMS. They must be able to work collaboratively with different teams to create a seamless learning experience for all.

Skills and Experience

• Bachelor’s degree in Education, Information Technology, Human Resources, or related field (Master’s preferred).
• 7-10 years in learning operations, HR, IT, or training program coordination, including LMS experience.
• Proficient in LMS platforms (e.g., Skilljar, Workday, SAP, Moodle, Docebo, TalentLMS, or similar).
• Strong analytical, project management, and communication skills.
• The ability to diagnose and resolve technical issues related to the LMS, such as user access problems, content loading errors, or integration glitches.
• Experience with SCORM, xAPI, and other eLearning standards.
• Ability to manage multiple priorities in a fast-paced environment.