Learning And Development Specialist

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About Company

A rapidly growing SaaS company operating in the healthcare technology space, focused on building smart, data-driven solutions that help service providers improve operational efficiency and patient engagement. The platform is purpose-built for a specialized segment within healthcare, with deep use cases tailored for practices like dental care. With a strong and growing customer base across global markets, the company is on a mission to simplify practice management through intuitive tools and automation — all driven by a passionate, cross-functional team.

Position Overview

You design and roll out scalable, AI-powered learning programs that turn customers and colleagues into product experts. You translate tribal product knowledge into engaging content and systems that accelerate time-to-value and fuel adoption. As the platform and headcount grow, you scale the enablement function into a center of excellence with regional teams and partner programs.

Role & Responsibilities

• Build outcome-oriented learning paths for new and existing product modules.
• Design, launch, and run a virtual LMS that offers immersive, scenario-based training for customers and employees.
• Create and maintain a self-service Learning Center with certifications, recorded demos, quizzes, and role-based content.
• Host monthly webinars, onboarding office hours, and deep-dive workshops that drive feature adoption.
• Deploy in-app, behavior-triggered prompts that guide users to exactly the training they need.
• Use reverse demos and guided checklists to shorten time-to-value.
• Design onboarding curricula for Support, Onboarding, and Customer Success roles to accelerate ramp-up.
• Partner with Product to build feature readiness playbooks and deliver live enablement sessions for every release.
• Implement AI-powered internal search so CX teams instantly find workflows and edge cases.
• Convert tribal knowledge from Product and Engineering into structured, accessible formats.
• Maintain a dynamic internal knowledge base that feeds help docs, chatbots, and reference tools.
• Deploy AI assistants to deflect repetitive questions and empower CX teams to solve complex issues.
• Sync training content with Product and Marketing through aligned release notes, in-app guides, and live sessions.
• Gather Voice-of-Customer insights to identify learning gaps and update curricula.
• Partner with Success Managers to link training outcomes to expansion readiness and account health.

Must have Criteria

• 4+ years in SaaS training, enablement, customer education, or onboarding.
• Proven experience creating learning programs with platforms such as LearnWorlds, Intercom, or Notion.
• Track record of building immersive training experiences or virtual simulations.
• Familiarity with AI-augmented knowledge systems and chat-based learning workflows.
• Strong instructional design, content writing, and curriculum planning skills.

Nice to Have

• Familiarity with CX tech stacks (HubSpot, Intercom, Loom) or dental software (Dentrix, Open Dental, Eaglesoft).

What We Offer

• Your training content impacts thousands of healthcare practices.
• Work with an innovative tech stack that includes AI, automation, and cloud-first tools.
• Join a customer-first culture that values knowledge and confidence.
• Receive a competitive package with salary, bonuses, PTO, health benefits, and potential equity.
• Grow into Head of Enablement or regional lead roles as the company expands.