Learning and Development Manager

Department:

Location:

Reporting To:

Employment Type:

Role Overview

all business categories

continuous learning culture

Key Responsibilities

1. Training Delivery & Facilitation

• Conduct

  face-to-face and live training sessions

  tailored for:
• Role-specific learning (Ops staff, Business Staffs, managers)
• Performance gap bridging
• Onboarding and induction
• Execute training in areas such as:

• Promotional readiness & leadership training

• Skills and competency building

• On-the-job training (OJT)

  with role simulations

• Product, process, and customer-handling training

• Deliver

  follow-up sessions

  and refreshers based on assessment outcomes.

2. Learning Design & Curriculum Planning

• Collaborate with business/category heads and HRBPs to identify training needs across

  all categories of business

  .
• Build structured learning modules and

  customized curricula

  that:
• Align with real-world job requirements
• Support internal mobility and performance acceleration
• Ensure training is

  practical, role-aligned, and scalable

  .

3. Succession Planning & Internal Career Mobility

• Identify

  high-potential talent

  across functions in partnership with HRBPs.
• Develop

  learning journeys

  for critical roles to ensure

  pipeline readiness

  .
• Support promotions through

  targeted development plans

  , assessments, and readiness checkpoints.

4. Assessment & Impact Evaluation

• Conduct

  pre- and post-training assessments

  , behavioral observations, and feedback loops.
• Track and report on:
• Learning effectiveness
• Business impact (e.g. improved KPIs post-training)
• Participation and adoption metrics

5. Team Building & Cross-Functional Engagement

• Organize

  team-building programs

  :
• By

  business unit

  ,

  category

  ,

  region

  , or

  centre

• Focusing on collaboration, communication, and role clarity
• Facilitate interventions to improve trust, alignment, and productivity within teams.

6. L&D Governance & Execution

• Own the

  organization-wide training calendar

  with monthly and quarterly milestones.
• Ensure proper documentation, attendance tracking, and training records are maintained.
• Integrate L&D with performance appraisals, employee engagement, and HR initiatives.

Key Skills & Competencies

• Strong facilitation, public speaking, and coaching skills
• Deep knowledge of

  instructional design

  , adult learning principles, and learning technologies
• Analytical mindset with the ability to

  measure learning ROI

• Ability to link learning initiatives to

  business growth and manpower optimization

• High ownership, planning ability, and cross-functional collaboration skills

Qualifications & Experience

• Graduate/Postgraduate in HR, Education, Organizational Psychology, or equivalent
• 5–8 years of experience in L&D, preferably in a fast-paced, multi-unit organization
• Experience designing and executing

  succession planning and internal development programs

• Exposure to business operations and cross-department collaboration is a plus

Why This Role Matters

our teams are not just trained, but truly transformed,