Responsibilities Handle inbound reservation inquiries via phone, email, and other channels Process and confirm bookings accurately within the reservation system Assist customers with reservation modifications, cancellations, and special requests Collaborate with other departments to ensure availability and resolve issues Provide detailed information on services, pricing, and booking policies Maintain records of customer interactions and transactions Monitor reservation systems for accuracy and troubleshoot as needed Ensure compliance with company policies and procedures Assist with reporting and analysis of reservation data Qualifications High school diploma or equivalent; associate or bachelor's degree and Hospitality Industry experience preferred Previous experience in a customer service or reservations role Strong communication and interpersonal skills Ability to multitask and prioritize effectively Attention to detail and accuracy Proficiency in reservation software and Microsoft Office Suite Ability to work flexible hours, including weekends and holidays Job Type: Full-time Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work Location: In person Speak with the employer +91 9372718624 Expected Start Date: 27/08/2025
Job Description: As a Learning and Development Manager at Zuper Hotels & Resorts, you will be responsible for overseeing training and development programs, learning management, instructional design, and leadership development within the organization. This full-time hybrid role based in Mumbai requires a skilled professional who possesses a strong background in Training & Development, Learning Management, Instructional Design, and Leadership Development. The ideal candidate will have experience in designing and delivering effective training programs, along with exceptional communication and interpersonal skills. The ability to work both independently and collaboratively is essential for this role. Knowledge of e-learning platforms and tools will be beneficial, and previous experience in the hospitality industry is a plus. A background in HMCT / Hospitality is preferred, and past experience of working in the same industry will be considered an added advantage. If you are passionate about learning and development, and have the required skills and qualifications, we encourage you to connect with us at hr@tropicalretreat.in to explore this exciting opportunity with Zuper Hotels & Resorts.,
Key Responsibilities: Handle incoming reservation requests via phone and emails. Share B2B & B2C rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests. Provide information on availability, pricing, and services to clients or guests. Process bookings accurately in the reservation system. Maintain up-to-date knowledge of promotions, packages, and special offers. Coordinate with Relevant departments to ensure seamless service delivery. Follow up on tentative bookings and maintain proper records of cancellations or changes. Manage group reservations and ensure proper room blocking or service allocation. Generate daily and weekly reservation reports as required. Resolve customer queries and complaints professionally and promptly. Ensure compliance with company policies and standard operating procedures Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Work Location: In person Speak with the employer +91 9372718624
Company Description Zuper Hotels & Resorts is a company focused on revenue generation, sales & marketing, and management services for luxury hotels and resorts. We pride ourselves on delivering exceptional service and personalized experiences to our guests, ensuring memorable stays at our luxurious properties. Our dedication to excellence makes us a leader in the hospitality industry, connecting with guests and clients alike. Join us and become part of a growing organization committed to elevating the standards of luxury hospitality. Role Description The Human Resource Manager will oversee the daily operations of the human resource department, including recruitment, employee relations, performance management, and compliance with labor laws. This is a full-time, on-site role located in Bhopal. The successful candidate will be responsible for developing and implementing HR policies and procedures, managing employee benefits and compensation, and fostering a positive and inclusive workplace culture. Qualifications Recruitment and Talent Acquisition skills Expertise in Employee Relations and Conflict Resolution Performance Management and Employee Development skills Knowledge of Labor Laws and HR Compliance Strong Communication and Interpersonal skills Proficiency in HR Software and Systems Ability to work independently and in a team environment Bachelor's degree in Human Resource Management, Business Administration, or related field; professional HR certification is a plus Experience in the hospitality industry is a plus