Responsibilities Handle inbound reservation inquiries via phone, email, and other channels Process and confirm bookings accurately within the reservation system Assist customers with reservation modifications, cancellations, and special requests Collaborate with other departments to ensure availability and resolve issues Provide detailed information on services, pricing, and booking policies Maintain records of customer interactions and transactions Monitor reservation systems for accuracy and troubleshoot as needed Ensure compliance with company policies and procedures Assist with reporting and analysis of reservation data Qualifications High school diploma or equivalent; associate or bachelor's degree and Hospitality Industry experience preferred Previous experience in a customer service or reservations role Strong communication and interpersonal skills Ability to multitask and prioritize effectively Attention to detail and accuracy Proficiency in reservation software and Microsoft Office Suite Ability to work flexible hours, including weekends and holidays Job Type: Full-time Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work Location: In person Speak with the employer +91 9372718624 Expected Start Date: 27/08/2025
Job Description: As a Learning and Development Manager at Zuper Hotels & Resorts, you will be responsible for overseeing training and development programs, learning management, instructional design, and leadership development within the organization. This full-time hybrid role based in Mumbai requires a skilled professional who possesses a strong background in Training & Development, Learning Management, Instructional Design, and Leadership Development. The ideal candidate will have experience in designing and delivering effective training programs, along with exceptional communication and interpersonal skills. The ability to work both independently and collaboratively is essential for this role. Knowledge of e-learning platforms and tools will be beneficial, and previous experience in the hospitality industry is a plus. A background in HMCT / Hospitality is preferred, and past experience of working in the same industry will be considered an added advantage. If you are passionate about learning and development, and have the required skills and qualifications, we encourage you to connect with us at hr@tropicalretreat.in to explore this exciting opportunity with Zuper Hotels & Resorts.,
Key Responsibilities: Handle incoming reservation requests via phone and emails. Share B2B & B2C rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests. Provide information on availability, pricing, and services to clients or guests. Process bookings accurately in the reservation system. Maintain up-to-date knowledge of promotions, packages, and special offers. Coordinate with Relevant departments to ensure seamless service delivery. Follow up on tentative bookings and maintain proper records of cancellations or changes. Manage group reservations and ensure proper room blocking or service allocation. Generate daily and weekly reservation reports as required. Resolve customer queries and complaints professionally and promptly. Ensure compliance with company policies and standard operating procedures Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Work Location: In person Speak with the employer +91 9372718624
Company Description Zuper Hotels & Resorts is a company focused on revenue generation, sales & marketing, and management services for luxury hotels and resorts. We pride ourselves on delivering exceptional service and personalized experiences to our guests, ensuring memorable stays at our luxurious properties. Our dedication to excellence makes us a leader in the hospitality industry, connecting with guests and clients alike. Join us and become part of a growing organization committed to elevating the standards of luxury hospitality. Role Description The Human Resource Manager will oversee the daily operations of the human resource department, including recruitment, employee relations, performance management, and compliance with labor laws. This is a full-time, on-site role located in Bhopal. The successful candidate will be responsible for developing and implementing HR policies and procedures, managing employee benefits and compensation, and fostering a positive and inclusive workplace culture. Qualifications Recruitment and Talent Acquisition skills Expertise in Employee Relations and Conflict Resolution Performance Management and Employee Development skills Knowledge of Labor Laws and HR Compliance Strong Communication and Interpersonal skills Proficiency in HR Software and Systems Ability to work independently and in a team environment Bachelor's degree in Human Resource Management, Business Administration, or related field; professional HR certification is a plus Experience in the hospitality industry is a plus
Responsibilities: Manage the front desk operations, including check-in/check-out processes. Provide exceptional customer service and handle guest inquiries in a timely manner. Resolve guest issues and complaints to ensure satisfaction. Collaborate with other departments to ensure smooth operations. Maintain guest records and confidentiality of information. Coordinate with housekeeping to ensure room availability. Perform administrative tasks such as processing payments and reservations Qualifications: High school diploma or equivalent; higher education preferred. Prior experience in hospitality or customer service roles. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Professional appearance and demeanor. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
Responsibilities: Manage the front desk operations, including check-in/check-out processes. Provide exceptional customer service and handle guest inquiries in a timely manner. Resolve guest issues and complaints to ensure satisfaction. Collaborate with other departments to ensure smooth operations. Maintain guest records and confidentiality of information. Coordinate with housekeeping to ensure room availability. Perform administrative tasks such as processing payments and reservations Qualifications: High school diploma or equivalent; higher education preferred. Prior experience in hospitality or customer service roles. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Professional appearance and demeanor. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
As a Learning and Development Manager at Zuper Hotels & Resorts in Mumbai, your role involves overseeing training and development programs, learning management, instructional design, and leadership development within the organization. Key Responsibilities: - Designing and delivering training programs - Managing learning management and instructional design - Developing leadership skills within the organization - Utilizing strong communication and interpersonal skills - Working both independently and collaboratively - Familiarity with e-learning platforms and tools Qualifications Required: - Proficiency in Training & Development and Training skills - Competence in Learning Management and Instructional Design - Strong Leadership Development skills - Experience in the design and delivery of training programs - Knowledge of e-learning platforms and tools - Previous experience in the hospitality industry is advantageous - HMCT / Hospitality background is preferred - Past experience working in the same industry is a plus Kindly note that Zuper Hotels & Resorts is a sales & marketing, and management services company specializing in luxury hotels and resorts. Connect with the team at hr@tropicalretreat.in for further information.,
Key Responsibilities Identify and pursue new business opportunities from corporate clients, travel agencies, event planners, and other key accounts. Conduct field visits and client meetings to promote hotel facilities, banquet spaces, and hospitality services. Develop and maintain strong client relationships to ensure repeat business and long-term partnerships. Prepare and deliver persuasive sales presentations and proposals. Negotiate contracts, rates, and packages to maximize revenue and profitability. Collaborate with the reservations, banquet, and marketing teams to ensure seamless service delivery for clients. Achieve monthly and quarterly sales and revenue targets as assigned. Participate in hospitality trade shows, networking events, and client entertainment activities to build brand visibility. Monitor market trends, competitor activities, and customer feedback to recommend strategies for business growth. Maintain accurate client records, sales reports, and activity logs in the CRM system. Qualifications & Skills Bachelor’s degree in Hotel Management, Business Administration, Marketing, or a related field. 2–4 years of experience in field sales, preferably within the hospitality or travel industry. Proven track record of achieving or exceeding sales targets. Excellent communication, negotiation, and presentation skills. Strong customer service orientation and relationship-building ability. Good understanding of hospitality products, packages, and client segments (corporate, MICE, leisure, travel trade). Proficiency in MS Office and CRM software (e.g., Opera, Salesforce, Zoho). Self-driven, energetic, and comfortable working independently in the field. Willingness to travel within assigned territory and work flexible hours when required. Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work Location: In person
Company Description Zuper Hotels & Resorts is a leading provider of revenue generation, sales and marketing, and management services for luxury hotels and resorts. Committed to delivering exceptional experiences, the company aims to drive growth and success for its partners in the hospitality industry. Zuper Hotels & Resorts is headquartered in India and prides itself on excellence, customer focus, and innovation. For inquiries or connections, the team can be reached at sales@zuper.in. Role Description This is a full-time hybrid role for a Food and Beverage Manager at Zuper Hotels & Resorts, based in Karjat Maharashtra. The Food and Beverage Manager will oversee the day-to-day operations of the food and beverage department, ensuring high-quality service and guest satisfaction. Key responsibilities include managing food service, monitoring budget and expenses, training staff, ensuring compliance with health and safety regulations, and maintaining customer service excellence. The role also involves coordinating with other team members to plan menus and beverages, as well as implementing operational strategies to optimize efficiency and profitability. Qualifications Strong knowledge and experience in Food Service and Food & Beverage management Proficient in Customer Service and delivering exceptional guest experiences Experience in staff training and development to uphold quality and standards Proficiency in Budgeting and financial oversight within food and beverage operations Excellent leadership, organizational, and problem-solving skills Ability to work in a hybrid model and manage responsibilities effectively Prior experience in the hospitality industry is highly desirable Bachelor’s degree in Hospitality Management or a related field is preferred Remuneration - 12 L - 13 L ctc/Annum
Company Description Zuper Hotels & Resorts specializes in revenue generation, sales and marketing, and management services for luxury hotels and resorts. Dedicated to delivering exceptional experiences, the company partners with properties to enhance their visibility, profitability, and guest satisfaction. Zuper Hotels & Resorts is committed to excellence and creating memorable stays for travelers. For inquiries, contact sales@zuper.in. Role Description We are seeking a Front Office Manager for a full-time, on-site role based in Karjat. The Front Office Manager will oversee the daily operations of the front office, ensure outstanding customer service, and maintain smooth office administration processes. Responsibilities include supervising front office staff, addressing guest concerns, and fostering a welcoming environment for guests. The role requires a strong commitment to ensuring customer satisfaction and operational efficiency. Qualifications Proficiency in Office Administration and Front Office management Experience in providing exceptional Customer Service and ensuring Customer Satisfaction Strong Communication skills for effective interaction with guests and team members Leadership abilities with a focus on problem-solving and team coordination Previous experience in the hospitality industry is preferred Bachelor's degree in Hospitality Management or a related field is a plus Remuneration 12 L / Annum