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Zuper Hotels & Resorts
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Customer Service Executive

Customer Service Executive

Zuper Hotels & Resorts

0 years

|

1 - 3 Lacs

andheri mumbai maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle incoming reservation requests via phone and emails.
Share B2B & B2C rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests.
Provide information on availability, pricing, and services to clients or guests.
Process bookings accurately in the reservation system.
Maintain up-to-date knowledge of promotions, packages, and special offers.
Coordinate with Relevant departments to ensure seamless service delivery.
Follow up on tentative bookings and maintain proper records of cancellations or changes.
Manage group reservations and ensure proper room blocking or service allocation.
Generate daily and weekly reservation reports as required.
Resolve customer queries and complaints professionally and promptly.
Ensure compliance with company policies and standard operating procedures

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Paid time off

Work Location: In person

Speak with the employer
+91 9372718624

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Customer Service Executive

andheri, mumbai, maharashtra

Experience: Not specified

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bhopal, madhya pradesh, india

Experience: Not specified

Salary: Not disclosed

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Zuper Hotels & Resorts

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