WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title: Sr.Customer Service Associate Shift Timings: US Rotational Shift (Night Shift) Days Off: 2 Rotational Offs Pick or Drop: Provided Job Description: We are seeking experienced and motivated Sr.Customer Service Associate to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a pure voice process , where you will be expected to provide exceptional customer support through clear communication and problem-solving skills. Key Responsibilities: Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support). Provide accurate and timely responses to customer inquiries. Resolve customer complaints efficiently while maintaining a high level of professionalism. Follow up with customers to ensure issues are resolved and ensure customer satisfaction. Update customer information and case details in the system accurately. Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction. Maintain company policies and procedures while delivering exceptional service. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: Minimum 0-1 years of experience mandate from International BPOs or Domestic Bpo's . Documentation: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard. Skills: Excellent verbal communication skills in English. Strong problem-solving abilities and the ability to think on your feet. Ability to handle challenging customer interactions professionally. Proficient in using basic computer systems, Good typing speed. Ability to work in a fast-paced environment and adapt quickly to changes. Work Timings: Comfortable working in US Rotational Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process with excellent customer interaction skills. Transportation: Pick or Drop will be provided. Preferred Qualities: Proven track record in customer service within the any service industry (preferred). Strong attention to detail and ability to multi-task. Excellent interpersonal skills with the ability to manage difficult conversations. Self-motivated with a desire to meet and exceed performance goals. Team player who can collaborate effectively in a high-energy environment. Why Join Us? Work in an international environment with global exposure. Competitive salary with performance incentives. Pick or Drop facility for your convenience. Career growth opportunities with Employment stability. Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: First Party Collection Executive Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as First Party Collection Executives . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided. Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: Customer Service Executive (Voice Process - Healthcare) Shift Timing: US Night Shift with 2 Rotational Offs Job Type: Full-Time Benefits: Home pick-up and drop-off services Competitive salary Job Description: We are looking for dedicated and experienced Customer Service Executives to join our healthcare voice process team. The ideal candidates will be responsible for handling customer queries and complaints via phone calls, ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls related to healthcare services. Resolve customer queries and complaints promptly and accurately. Provide information about healthcare services and assist customers with their needs. Maintain accurate records of customer interactions and transactions. Follow company policies and procedures to ensure compliance and security. Requirements: Education: HSC (Higher Secondary Certificate) or Graduate. Experience: Minimum of 6 months of experience in the customer service field. Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using computer systems and software applications. Availability: Candidates must be immediate joiners. Additional Information: Candidates must be willing to work the night shift (US process). Home pick-up and drop-off services will be provided for convenience and safety. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person

Hiring: Customer Service Representative (International Voice Process) Location: Mumbai Shift: US Rotational Shifts (Night Shifts) Company: Grace Staffing Services Working Days: 5 Days/Week (2 Rotational Offs) About the Job: Join our dynamic international customer support team and take your BPO career to the next level! We’re looking for experienced voice support professionals to handle inbound customer queries for a leading US client. If you're confident in English, love solving problems, and are open to night shifts — apply now! ✨ What’s in It for You? Attractive Salary Package + Performance-based Incentives Pick-up & Drop Facility for Night Shifts Stable Job with Long-term Career Growth Work in a Professional International Environment Paid Training + Friendly Work Culture Key Responsibilities: Answer inbound calls and assist US-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with target-based roles and night shifts . Who Can Apply? Minimum 0-5 year's experience in an International BPO (Voice Process) HSC or Graduate Fresher's also can Apply Strong English communication skills (mandatory) Comfortable working night shifts & rotational shifts No job gaps , no absconding history Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs) Shift & Schedule: 9-hour shift + 1-hour break 5 working days with 2 rotational weekly offs Night shift (US hours) Apply Today! Email your resume to: Gracecareers02@gmail.com Call/WhatsApp HR: 7715882251 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE SERVICES (THANE BRANCH) Job Title: Debt Recovery Agent (First Party Collections) Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as Debt Recovery Agent . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Candidate Must Have minimum 06 months of international Bpo Voice Experience. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided according to shifts Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Unlimited Incentives cap monthly Job Types: Full-time, Permanent Pay: Up to ₹42,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title : Travel Expert – Customer Service Associate (Airline Travel Queries/ Upselling ) Shift : US Rotational Shifts (Night Shifts) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Travel Experts for a customer service role where you will handle airline travel-related queries, bookings, and complaints & Inside Sales . In this role, you’ll provide support to international customers, assisting with flight reservations, cancellations, changes, and addressing any travel-related concerns & Sales. The role requires working in US rotational shifts , including night shifts . Key Responsibilities : Handle inbound customer queries regarding flight bookings, cancellations, changes, and general travel-related questions. Resolve customer complaints and provide solutions in a timely and professional manner. Assist customers with the booking process, ensuring accurate information is provided for international travel. Maintain records of all customer interactions and ensure issues are tracked and resolved. Meet performance goals including customer satisfaction, response time, and call quality. Eligibility : HSC or Graduate (Minimum 1 year of international customer handling experience required from Airline Ticketing or Airline Customer Support process. Experience in travel-related services or customer support in airlines is preferred. Excellent communication skills in English. Comfortable working in US rotational shifts and night shifts . Must be okay to travel to the office. Pick-up and drop-off transportation provided by the company. Hands-on experience with GDS systems such as: ▪ Amadeus ▪ Sabre ▪ Galileo Other relevant airline reservation systems What We Offer : Competitive salary and performance-based incentives. Pick-up and drop-off facility provided. Opportunities to grow and develop your career in the travel industry. Job Types: Full-time, Permanent Pay: ₹590,000.00 per year Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title: Customer Service Associate - Voice Key Responsibilities: - Respond to customer inquiries via phone in a professional and courteous manner - Resolve customer complaints and concerns in a timely and efficient manner - Provide accurate information about our products and services - Utilize problem-solving skills to address customer issues - Collaborate with internal teams to resolve customer queries - Meet and exceed customer service metrics Requirements: - Graduate From Any Stream or equivalent - Excellent communication skills (verbal and written) - Ability to work in a voice process - Willingness to work in a day shift (5 days a week with 2 rotational off) - Strong problem-solving skills -Must have all semester mark sheets hard copy ( Semester 1 to Semester 6) - Positive attitude and a passion for customer service If you're a motivated individual with a passion for customer service and a drive to succeed, apply now to join our team! Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Language: English (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

Hiring: Customer Service Representative (International Voice Process) Location: Mumbai Shift: US Rotational Shifts (Night Shifts) Company: Grace Staffing Services Working Days: 5 Days/Week (2 Rotational Offs) About the Job: Join our dynamic international customer support team and take your BPO career to the next level! We’re looking for experienced voice support professionals to handle inbound customer queries for a leading US/UK client. If you're confident in English, love solving problems, and are open to night shifts — apply now! ✨ What’s in It for You? Attractive Salary Package + Performance-based Incentives Pick-up & Drop Facility for Night Shifts Stable Job with Long-term Career Growth Work in a Professional International Environment Paid Training + Friendly Work Culture Key Responsibilities: Answer inbound calls and assist US/UK-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with target-based roles and night shifts . Who Can Apply? Minimum 0-5 year's experience in an International BPO (Voice Process) HSC or Graduate Fresher's also can Apply Strong English communication skills (mandatory) Comfortable working night shifts & rotational shifts No job gaps , no absconding history Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs) Shift & Schedule: 8 hour shift + 1-hour break 5 working days with 2 rotational weekly offs Night shift (US & UK ) Apply Today! Email your resume to: Gracecareers02@gmail.com Call/WhatsApp HR: 7715882251 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Sr.Chat Support Specialist (Chat Process) (UHC) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up Centralized & Home drop-off transportation provided Must have relevant documents (ID proof, education certificates). Immediate Joiner's Only Must based in Mumbai only. What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. OT & Incentives Contact : 7715882251 (Jay) gracecareers02@gmail.com Job Types: Full-time, Permanent, Fresher Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING @ GRACE STAFFING SERVICES (CNX – HP Process) Hiring: Technical Support Executive (Voice Process) Location: Thane, Mumbai | Shift: US Rotational | Transport: Pick-Up & Home Drop Are you a quick learner with a passion for solving tech problems? Do you want to work in a cool office, speak to international customers, and grow fast in your career? we're calling out young and driven individuals like YOU! Responsibilities: Talk to customers from the US and solve their tech issues over calls Help them with basic hardware, software, or network troubleshooting Record every interaction professionally Escalate tricky issues to senior tech experts Keep customers happy with smart solutions and clear communication PERKS Work with international clients Grow your skills in a professional, fast-paced environment 5-day work week with 2 days off Centralized pick-up from Thane Station + Home drop during night shifts Amazing team and career growth opportunitie Qualifications: Education: HSC or Graduate. Experience: 6 months of Bpo/Non Bpo Technical Troubleshooting experience mandatory. Skills: Excellent communication skills. Basic troubleshooting and problem-solving abilities. Additional Information: Transportation: Centralized pick-up from Thane Station & Home drop in Night Shifts Job Types: Full-time, Permanent, Fresher Pay: Up to ₹36,000.00 per month Benefits: Health insurance Shift: Day shift Rotational shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : International Banking Customer Service Specalist (Voice Process) Shift : US Rotational Shifts (Night Shifts) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Note: US Voice Process Job Description : We are looking for skilled International Banking Customer Service Specialist for a voice process role. The ideal candidate will be responsible for handling inbound customer calls related to banking and credit card services, including account inquiries, transactions, and problem resolution. The role requires a strong customer service focus, effective communication, and a willingness to work in US Rotational shifts . Key Responsibilities : Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting. Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction. Resolve customer complaints effectively, following banking procedures and guidelines. Maintain accurate records of customer interactions and escalate issues when necessary. Meet individual and team performance metrics, including response time and customer satisfaction. Eligibility : HSC ( Minimum 18 Months of International BPO experience mandatory ) Graduate ( Minimum 10 Months of International BPO experience mandatory ). Prior experience in banking, finance, or related customer service roles is preferred. Excellent verbal and written communication skills in English. Comfortable working in US and Graveyard rotational shifts . No career gaps ; must have continuous work history. Must be okay to travel to the office and have all required documents (ID proof, educational certificates, and company documents). Pick-up and drop-off transportation will be provided by the company. Note : All Companies Experience or Relieving Letters Mandatory. Note : Exception only can be taken if only for one or two companies relieving letter missing Optional would required supportive documents i.e offer letter/Pay Slips, Bank statements for entire Tenure or employment. Note : Background verification through UAN Service history would be checked. Note: No relocation Cases and Candidate should be based in Mumbai only can apply What We Offer : Competitive salary with performance-based incentives. Pick-up and drop-off facility. Growth opportunities in the international banking sector. Comprehensive training and support. Job Types: Full-time, Permanent Pay: Up to ₹800,000.00 per year Benefits: Health insurance Life insurance Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Experience: Customer service: 2 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person