WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title: Sr.Customer Service Associate Shift Timings: US Rotational Shift (Night Shift) Days Off: 2 Rotational Offs Pick or Drop: Provided Job Description: We are seeking experienced and motivated Sr.Customer Service Associate to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a pure voice process , where you will be expected to provide exceptional customer support through clear communication and problem-solving skills. Key Responsibilities: Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support). Provide accurate and timely responses to customer inquiries. Resolve customer complaints efficiently while maintaining a high level of professionalism. Follow up with customers to ensure issues are resolved and ensure customer satisfaction. Update customer information and case details in the system accurately. Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction. Maintain company policies and procedures while delivering exceptional service. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: Minimum 0-1 years of experience mandate from International BPOs or Domestic Bpo's . Documentation: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard. Skills: Excellent verbal communication skills in English. Strong problem-solving abilities and the ability to think on your feet. Ability to handle challenging customer interactions professionally. Proficient in using basic computer systems, Good typing speed. Ability to work in a fast-paced environment and adapt quickly to changes. Work Timings: Comfortable working in US Rotational Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process with excellent customer interaction skills. Transportation: Pick or Drop will be provided. Preferred Qualities: Proven track record in customer service within the any service industry (preferred). Strong attention to detail and ability to multi-task. Excellent interpersonal skills with the ability to manage difficult conversations. Self-motivated with a desire to meet and exceed performance goals. Team player who can collaborate effectively in a high-energy environment. Why Join Us? Work in an international environment with global exposure. Competitive salary with performance incentives. Pick or Drop facility for your convenience. Career growth opportunities with Employment stability. Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: First Party Collection Executive Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as First Party Collection Executives . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided. Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: Customer Service Executive (Voice Process - Healthcare) Shift Timing: US Night Shift with 2 Rotational Offs Job Type: Full-Time Benefits: Home pick-up and drop-off services Competitive salary Job Description: We are looking for dedicated and experienced Customer Service Executives to join our healthcare voice process team. The ideal candidates will be responsible for handling customer queries and complaints via phone calls, ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls related to healthcare services. Resolve customer queries and complaints promptly and accurately. Provide information about healthcare services and assist customers with their needs. Maintain accurate records of customer interactions and transactions. Follow company policies and procedures to ensure compliance and security. Requirements: Education: HSC (Higher Secondary Certificate) or Graduate. Experience: Minimum of 6 months of experience in the customer service field. Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using computer systems and software applications. Availability: Candidates must be immediate joiners. Additional Information: Candidates must be willing to work the night shift (US process). Home pick-up and drop-off services will be provided for convenience and safety. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person
Hiring: Customer Service Representative (International Voice Process) Location: Mumbai Shift: US Rotational Shifts (Night Shifts) Company: Grace Staffing Services Working Days: 5 Days/Week (2 Rotational Offs) About the Job: Join our dynamic international customer support team and take your BPO career to the next level! We’re looking for experienced voice support professionals to handle inbound customer queries for a leading US client. If you're confident in English, love solving problems, and are open to night shifts — apply now! ✨ What’s in It for You? Attractive Salary Package + Performance-based Incentives Pick-up & Drop Facility for Night Shifts Stable Job with Long-term Career Growth Work in a Professional International Environment Paid Training + Friendly Work Culture Key Responsibilities: Answer inbound calls and assist US-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with target-based roles and night shifts . Who Can Apply? Minimum 0-5 year's experience in an International BPO (Voice Process) HSC or Graduate Fresher's also can Apply Strong English communication skills (mandatory) Comfortable working night shifts & rotational shifts No job gaps , no absconding history Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs) Shift & Schedule: 9-hour shift + 1-hour break 5 working days with 2 rotational weekly offs Night shift (US hours) Apply Today! Email your resume to: Gracecareers02@gmail.com Call/WhatsApp HR: 7715882251 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE SERVICES (THANE BRANCH) Job Title: Debt Recovery Agent (First Party Collections) Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as Debt Recovery Agent . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Candidate Must Have minimum 06 months of international Bpo Voice Experience. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided according to shifts Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Unlimited Incentives cap monthly Job Types: Full-time, Permanent Pay: Up to ₹42,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title : Travel Expert – Customer Service Associate (Airline Travel Queries/ Upselling ) Shift : US Rotational Shifts (Night Shifts) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Travel Experts for a customer service role where you will handle airline travel-related queries, bookings, and complaints & Inside Sales . In this role, you’ll provide support to international customers, assisting with flight reservations, cancellations, changes, and addressing any travel-related concerns & Sales. The role requires working in US rotational shifts , including night shifts . Key Responsibilities : Handle inbound customer queries regarding flight bookings, cancellations, changes, and general travel-related questions. Resolve customer complaints and provide solutions in a timely and professional manner. Assist customers with the booking process, ensuring accurate information is provided for international travel. Maintain records of all customer interactions and ensure issues are tracked and resolved. Meet performance goals including customer satisfaction, response time, and call quality. Eligibility : HSC or Graduate (Minimum 1 year of international customer handling experience required from Airline Ticketing or Airline Customer Support process. Experience in travel-related services or customer support in airlines is preferred. Excellent communication skills in English. Comfortable working in US rotational shifts and night shifts . Must be okay to travel to the office. Pick-up and drop-off transportation provided by the company. Hands-on experience with GDS systems such as: ▪ Amadeus ▪ Sabre ▪ Galileo Other relevant airline reservation systems What We Offer : Competitive salary and performance-based incentives. Pick-up and drop-off facility provided. Opportunities to grow and develop your career in the travel industry. Job Types: Full-time, Permanent Pay: ₹590,000.00 per year Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title: Customer Service Associate - Voice Key Responsibilities: - Respond to customer inquiries via phone in a professional and courteous manner - Resolve customer complaints and concerns in a timely and efficient manner - Provide accurate information about our products and services - Utilize problem-solving skills to address customer issues - Collaborate with internal teams to resolve customer queries - Meet and exceed customer service metrics Requirements: - Graduate From Any Stream or equivalent - Excellent communication skills (verbal and written) - Ability to work in a voice process - Willingness to work in a day shift (5 days a week with 2 rotational off) - Strong problem-solving skills -Must have all semester mark sheets hard copy ( Semester 1 to Semester 6) - Positive attitude and a passion for customer service If you're a motivated individual with a passion for customer service and a drive to succeed, apply now to join our team! Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Language: English (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
Hiring: Customer Service Representative (International Voice Process) Location: Mumbai Shift: US Rotational Shifts (Night Shifts) Company: Grace Staffing Services Working Days: 5 Days/Week (2 Rotational Offs) About the Job: Join our dynamic international customer support team and take your BPO career to the next level! We’re looking for experienced voice support professionals to handle inbound customer queries for a leading US/UK client. If you're confident in English, love solving problems, and are open to night shifts — apply now! ✨ What’s in It for You? Attractive Salary Package + Performance-based Incentives Pick-up & Drop Facility for Night Shifts Stable Job with Long-term Career Growth Work in a Professional International Environment Paid Training + Friendly Work Culture Key Responsibilities: Answer inbound calls and assist US/UK-based customers. Resolve queries with professionalism and clarity. Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate). Confidence in handling sales objections and closing deals. Comfortable with target-based roles and night shifts . Who Can Apply? Minimum 0-5 year's experience in an International BPO (Voice Process) HSC or Graduate Fresher's also can Apply Strong English communication skills (mandatory) Comfortable working night shifts & rotational shifts No job gaps , no absconding history Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs) Shift & Schedule: 8 hour shift + 1-hour break 5 working days with 2 rotational weekly offs Night shift (US & UK ) Apply Today! Email your resume to: Gracecareers02@gmail.com Call/WhatsApp HR: 7715882251 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Sr.Chat Support Specialist (Chat Process) (UHC) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up Centralized & Home drop-off transportation provided Must have relevant documents (ID proof, education certificates). Immediate Joiner's Only Must based in Mumbai only. What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. OT & Incentives Contact : 7715882251 (Jay) gracecareers02@gmail.com Job Types: Full-time, Permanent, Fresher Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING @ GRACE STAFFING SERVICES (CNX – HP Process) Hiring: Technical Support Executive (Voice Process) Location: Thane, Mumbai | Shift: US Rotational | Transport: Pick-Up & Home Drop Are you a quick learner with a passion for solving tech problems? Do you want to work in a cool office, speak to international customers, and grow fast in your career? we're calling out young and driven individuals like YOU! Responsibilities: Talk to customers from the US and solve their tech issues over calls Help them with basic hardware, software, or network troubleshooting Record every interaction professionally Escalate tricky issues to senior tech experts Keep customers happy with smart solutions and clear communication PERKS Work with international clients Grow your skills in a professional, fast-paced environment 5-day work week with 2 days off Centralized pick-up from Thane Station + Home drop during night shifts Amazing team and career growth opportunitie Qualifications: Education: HSC or Graduate. Experience: 6 months of Bpo/Non Bpo Technical Troubleshooting experience mandatory. Skills: Excellent communication skills. Basic troubleshooting and problem-solving abilities. Additional Information: Transportation: Centralized pick-up from Thane Station & Home drop in Night Shifts Job Types: Full-time, Permanent, Fresher Pay: Up to ₹36,000.00 per month Benefits: Health insurance Shift: Day shift Rotational shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : International Banking Customer Service Specalist (Voice Process) Shift : US Rotational Shifts (Night Shifts) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Note: US Voice Process Job Description : We are looking for skilled International Banking Customer Service Specialist for a voice process role. The ideal candidate will be responsible for handling inbound customer calls related to banking and credit card services, including account inquiries, transactions, and problem resolution. The role requires a strong customer service focus, effective communication, and a willingness to work in US Rotational shifts . Key Responsibilities : Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting. Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction. Resolve customer complaints effectively, following banking procedures and guidelines. Maintain accurate records of customer interactions and escalate issues when necessary. Meet individual and team performance metrics, including response time and customer satisfaction. Eligibility : HSC ( Minimum 18 Months of International BPO experience mandatory ) Graduate ( Minimum 10 Months of International BPO experience mandatory ). Prior experience in banking, finance, or related customer service roles is preferred. Excellent verbal and written communication skills in English. Comfortable working in US and Graveyard rotational shifts . No career gaps ; must have continuous work history. Must be okay to travel to the office and have all required documents (ID proof, educational certificates, and company documents). Pick-up and drop-off transportation will be provided by the company. Note : All Companies Experience or Relieving Letters Mandatory. Note : Exception only can be taken if only for one or two companies relieving letter missing Optional would required supportive documents i.e offer letter/Pay Slips, Bank statements for entire Tenure or employment. Note : Background verification through UAN Service history would be checked. Note: No relocation Cases and Candidate should be based in Mumbai only can apply What We Offer : Competitive salary with performance-based incentives. Pick-up and drop-off facility. Growth opportunities in the international banking sector. Comprehensive training and support. Job Types: Full-time, Permanent Pay: Up to ₹800,000.00 per year Benefits: Health insurance Life insurance Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Experience: Customer service: 2 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
Grace Staffing Services – Thane Branch Position: Debt Recovery Specialist (Credit Card Collections) Work Timing: US Shift (Night Shift) Week Off: Fixed Weekends for Third Party Collections only for First Party Collections it will be 2 rotational Off. Vacancy Notice: Immediate Joiners Only Location: Applicants must be residents of Mumbai (see “Boundary” details below). Job Description You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection. Key Responsibilities: Make outbound reminder calls regarding outstanding payments. Guide customers through the payment process and address their queries. Follow up to ensure timely debt recovery. Maintain accurate records of all customer interactions. Adhere to company policies for customer service. Meet daily and weekly collection targets. Communicate professionally and courteously at all times. Collaborate with team members to achieve departmental goals. Eligibility Criteria Education: SSC with 1 year of International BPO experience (mandatory for the Debt Recovery Specialist role). Graduate freshers are eligible only for First Party Collections (FPC). Experience: No domestic (Indian) experience will be considered. Only Mumbai residents will be considered. Skills: Excellent communication skills in English (both verbal and written). Ability to handle customer queries professionally. Strong interpersonal and customer service skills. Basic computer knowledge and the ability to multitask. Comfort working in a fast-paced environment and night shift. Work Timings: Must be ready to work the US shift (night shift) in a voice process . Shift flexibility is required. Perks & Benefits Eligible for work from home after 3 months (system provided). Pick & drop transportation provided. Competitive compensation and incentives. Growth opportunities within a supportive team. Fixed weekends off . Boundary Details for Transportation Central Line: Kalyan to Kurla Harbour Line: Thane to Kharghar Western Line: Thane to Mira Road Preferred Qualities Self-motivated and target-driven. Strong attention to detail. Team player. Problem-solving skills and a positive attitude. How to Apply Interested candidates should contact Grace Staffing Services (Thane Branch) directly — please mention your education, BPO experience, residential location, and readiness for immediate joining. Important Notes Domestic BPO experience is not considered. Only Mumbai residents are eligible. Immediate joiners are preferred. Work from home is available after the initial 3 months in-office. Hardware will be provided for the WFH arrangement. If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration. Email : Gracecareers02@gmail.com Mobile No : +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Experience: International Collections: 1 year (Required) Location: Thane, Maharashtra (Required) Work Location: In person
We are Hiring for Travel Expert's Grace Staffing Services is looking for experienced Travel Expert's to join our growing team. This night shift role offers transportation, a stable schedule, and timely opportunities for those ready to start immediately. Why Join Us ? Full transportation support: Pick-up and drop-off provided according to shifts. Predictable schedule: 6 days per week with 1 rotational off day. Night shift premium: Competitive pay for US Rotational night shift work. Immediate start: Priority for candidates available to join without notice period. Your Role Book and manage travel : Use leading GDS platforms—Amadeus, Sabre, Galileo, Atlas, World of Span. Deliver top-tier customer service : Handle inquiries, provide advice, resolve issues. Process ticketing and manage changes : Ensure accuracy and documentation in all transactions. Maintain professionalism : Address customer concerns promptly and effectively. What We Require Minimum 2 years of experience in the travel industry, specifically in ticketing, is required. GDS expertise : Proven hands-on experience with Amadeus, Sabre, and Galileo. Excellent communication : Clear, courteous, and professional in all interactions. Night shift readiness : Must be comfortable working US time zone nights. Immediate start : No notice period—only those ready to join now will be considered. Document verification : All relevant documents must be available for submission. Work Schedule & RequirementsShiftExperience RequiredWorking DaysTransportationImmediate StartDocuments RequiredUS Night Shift 2+ years in travel ticketing 6 days/week Provided Required How to Apply Submit your resume and supporting documents today. Only applicants with the required travel ticketing experience and immediate availability will be considered. Advance your career in a professional, supportive environment—apply now! Jay : 7715882251 Email : [email protected] Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹750,000.00 per year Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Experience: Travel Industry: 1 year (Required) Work Location: In person
We’re Hiring: French Language Customer Support Specialist Location: Thane, Mumbai (Work from Office) Role: French Language Expert – Customer Support (Night Shift) Compensation: Up to ₹10 LPA Schedule: US Night Shift | 5 Days Working | 2 Week-offs Why Join Us? Step into an exciting global career with a leading multinational company! Use your French skills to support international clients and accelerate your growth in a dynamic, supportive environment. Key Responsibilities Communicate effectively with international customers in French via phone, email, and chat Provide prompt, accurate resolution to customer inquiries and issues Collaborate with cross-functional teams to ensure excellent service delivery Adhere to SLAs and company quality standards Bridge cultural and language gaps for a world-class customer experience What We’re Looking For French proficiency: B2 level or above (written and spoken) English skills: Strong verbal and written communication Immediate joiners: Availability to start right away a strong plus Customer focus & flexibility: Positive attitude and readiness for night shift work Perks & Benefits Accommodation: 14 days support after relocation Commute: Cab facility for safe and easy transport Relocation support: Travel/relocation expenses reimbursed Career acceleration: Join a top-tier MNC and boost your global career Recruitment Process (Virtual) HR Screening French AMCAT Test Piplet Assessment OPS Round Ready to take the next step? If you’re excited to use your French language skills in a high-growth, international setting, apply today! Start your journey towards a rewarding global career with us. We value diversity and are excited to meet energetic, talented French specialists — join our world-class team in Mumbai! Email : Gracecareers02@gmail.com Contact : +91 7715882251 (Jay) Job Types: Full-time, Permanent, Fresher Pay: Up to ₹1,000,000.00 per year Benefits: Food provided Health insurance Provident Fund Schedule: Evening shift Fixed shift Night shift Rotational shift US shift Supplemental Pay: Joining bonus Performance bonus Yearly bonus Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Grace Staffing Services – Thane Branch Position: Sr.Debt Recovery Specialist (Credit Card Collections) Work Timing: US Shift (Night Shift) Week Off: Fixed Weekends for Third Party Collections only for First Party Collections it will be 2 rotational Off mostly fixed shifts & weekend. Vacancy Notice: Immediate Joiners Only Location: Applicants must be residents of Mumbai (see “Boundary” details below). Job Description You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection. Key Responsibilities: Make outbound reminder calls regarding outstanding payments. Guide customers through the payment process and address their queries. Follow up to ensure timely debt recovery. Maintain accurate records of all customer interactions. Adhere to company policies for customer service. Meet daily and weekly collection targets. Communicate professionally and courteously at all times. Collaborate with team members to achieve departmental goals. Eligibility Criteria Education: SSC with 1 year of International BPO experience (mandatory for the Debt Recovery Specialist role). Graduate freshers are eligible only for First Party Collections (FPC). Experience: No domestic (Indian) experience will be considered. Only Mumbai residents will be considered. Skills: Excellent communication skills in English (both verbal and written). Ability to handle customer queries professionally. Strong interpersonal and customer service skills. Basic computer knowledge and the ability to multitask. Comfort working in a fast-paced environment and night shift. Work Timings: Must be ready to work the US shift (night shift) in a voice process . Shift flexibility is required. Perks & Benefits Eligible for work from home after 3 months (system provided). Pick & drop transportation provided. Competitive compensation and incentives. Growth opportunities within a supportive team. Fixed weekends off . Boundary Details for Transportation Central Line: Kalyan to Kurla Harbour Line: Thane to Kharghar Western Line: Thane to Mira Road Preferred Qualities Self-motivated and target-driven. Strong attention to detail. Team player. Problem-solving skills and a positive attitude. How to Apply Interested candidates should contact Grace Staffing Services (Thane Branch) directly — please mention your education, BPO experience, residential location, and readiness for immediate joining. Important Notes Domestic BPO experience is not considered. Only Mumbai residents are eligible. Immediate joiners are preferred. Work from home is available after the initial 3 months in-office. Hardware will be provided for the WFH arrangement. If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration. Email : Gracecareers02@gmail.com Mobile No : +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: International voice process: 1 year (Required) Location: Thane, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person
German Language Specialist – Customer Support (Night Shift) Location: Thane, Mumbai (On-site) Salary: Up to ₹10 LPA Job Type: Full-time | Night Shift (US Hours) Work Schedule: 5 Days a Week | 2 Weekly Offs About the Role Join a leading global MNC as a German Language Specialist in Customer Support. Use your language proficiency and customer service skills to support international clients in a dynamic and growth-oriented environment. Key Responsibilities Deliver exceptional customer support in German (minimum B2 proficiency required) Address, resolve, and escalate customer queries with professionalism and accuracy Collaborate effectively with cross-functional teams to ensure seamless service Maintain compliance with SLAs and company quality standards Act as a cultural and language liaison bridging clients and internal teams Candidate Profile Proficient in German language (minimum B2 level) – mandatory At least 1 year of proven experience in customer service – mandatory Strong command of English for clear communication Comfortable working US night shifts Available for immediate joining Customer-centric attitude with the ability to adapt to a fast-paced work environment What We Offer 14 days accommodation support during initial joining phase Reliable cab service for safe daily commute Coverage of travel and relocation expenses Opportunity to work with a reputed global MNC and accelerate your career growth Recruitment Process (Virtual) HR Screening German AMCAT Language Test Piplet Assessment Important Notes This is an on-site role based in Thane, Mumbai; remote work is not available. Night shift timing is aligned with US business hours and requires adaptability to late working hours. Accommodation support applies only for initial joining period (14 days), after which candidates must arrange their own stay. Only candidates meeting the mandatory criteria (German B2+, 1 year customer service experience) will be considered. Please ensure your contact details are updated in your CV for prompt communication. Relocation support extends only to within reasonable limits and as per company policies. How to Apply If you meet the requirements and are excited about this opportunity, please send your updated CV to: Email: Gracecareers02@gmail.com WhatsApp: +91 7715882251 (Jay) Subject Line: Application – German Language Specialist, Thane (Mumbai) We look forward to welcoming you to our team! Let me know if you want these notes expanded further or made more concise! Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Customer Service: 1 year (Required) Language: German (Required) Location: Malad, Mumbai, Maharashtra (Required) Work Location: In person