Posted:17 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

  • Handle inbound reservation inquiries via phone, email, and other channels
  • Process and confirm bookings accurately within the reservation system
  • Assist customers with reservation modifications, cancellations, and special requests
  • Collaborate with other departments to ensure availability and resolve issues
  • Provide detailed information on services, pricing, and booking policies
  • Maintain records of customer interactions and transactions
  • Monitor reservation systems for accuracy and troubleshoot as needed
  • Ensure compliance with company policies and procedures
  • Assist with reporting and analysis of reservation data

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree and Hospitality Industry experience preferred
  • Previous experience in a customer service or reservations role
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Attention to detail and accuracy
  • Proficiency in reservation software and Microsoft Office Suite
  • Ability to work flexible hours, including weekends and holidays

Job Type: Full-time

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Speak with the employer
+91 9372718624Expected Start Date: 27/08/2025

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