Key Responsibilities: • Participate in lead generation Through Calling at least 100Calls Per Day , client acquisition, and retention activities. • Assist customers by responding to inquiries and providing information about products and services. • Learn and support the implementation of customer feedback mechanisms to enhance service quality. • Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities. • Collaborate with team members to improve overall service efficiency and meet customer expectations. • Gain exposure to financial products and services, assisting customers with their requirements. • Develop strong communication and problem-solving skills through customer interaction. Eligibility Criteria: • Graduation (any discipline) from a recognized university. • Strong communication skills and a customer-oriented approach. • Ability to work in a fast-paced environment with excellent problem-solving abilities. • Positive attitude and a desire to learn and grow within the organization. • Team player with a collaborative mindset.
Overall Portfolio growth of the Gold Loan Business against the set Targets every month. Collection of Interest from the customers by coordinating with the team at ground level. Follow-up on Non-Performing Assets in the Cluster and Closing the Accounts in the Specified timeline. Ensuring the Growth of Gold Weight Under Management every quarter. Ensuring the Growth of the Customer base who are active throughout the cluster. New Customer Acquisition on a daily basis by a rigorous follow-up with the team. Ensuring the Loans are renewed every year on or before the due date. Take over Gold loans from various sources by making use of the month-on-month activities. Focusing on Resource Mobilization and the Cross-selling of other Products which are part of Business targets .
As an HR Manager in our organization, you will play a crucial role in driving Performance Management, Learning & Development, and Business Engagement initiatives. Your responsibilities will include creating and implementing frameworks to enhance employee performance, upskill talent, and foster a positive work environment conducive to engagement. In terms of Performance Management, you will be tasked with developing and executing an effective Goal Setting & KPI Framework aligned with business objectives. You will lead half-yearly and yearly performance reviews, ensuring transparency and fairness throughout the process. Providing guidance to both managers and employees on performance improvement strategies will be essential, along with monitoring and analyzing performance metrics to identify trends and areas for development. Additionally, you will facilitate performance discussions and ensure constructive feedback mechanisms are in place. Regarding Learning & Development (L&D), you will oversee the induction program for new hires to ensure a seamless onboarding process. Conducting Training Needs Identification (TNI) to assess skill gaps and designing/executing all L&D initiatives, including refresher training for employees, will be part of your responsibilities. Focusing on internal talent development through structured learning programs and reducing external hiring dependencies will be key. Collaborating with managers to design leadership development and succession planning strategies will also be crucial for this role. In the realm of Business Engagement & Culture Building, you will design and implement Recognition & Rewards (R&R) programs to boost employee morale. Organizing Town Halls and engagement activities to enhance communication and collaboration will be essential. Planning and executing Fun at Work initiatives to create a positive and inclusive work culture will also fall under your purview. Acting as an employee advocate to ensure engagement strategies align with company values and objectives will be a significant aspect of this role. To qualify for this position, you should hold a Bachelors/Masters degree in Human Resources, Business Administration, or a related field. Ideal candidates will possess 3 to 6 years of experience in HR roles focusing on Performance Management, L&D, and Employee Engagement. A strong understanding of goal setting frameworks (OKRs/KPIs), performance reviews, and training methodologies is required. Experience in designing and executing employee engagement programs, along with excellent communication, interpersonal, and stakeholder management skills are necessary. Strong analytical and problem-solving skills to effectively drive HR strategies are also crucial. Preference will be given to candidates with experience in BFSI, Banking, or NBFC. This is a full-time position with benefits including health insurance, paid sick time, paid time off, provident fund, and performance bonus. The work location is in person, and the expected start date is 02/05/2025. Kindly provide your notice period and current CTC during the application process.,
Job Title: Senior SQL Server DBA- AWS Migration & High Availability Industry: NBFC (Non-Banking Financial Company) Location: Trivandrum, Kerala Experience: 9 to 14years Employment Type: Full-time Working Mode: Work from office Job Summary: We are looking for an experienced Senior SQL Server DBA to join our Database Team . The ideal candidate will be responsible for managing, optimizing, and securing AWS database solutions, ensuring seamless integration with our existing financial applications. Key Responsibilities: SQL Server Migration Hands-on experience in migrating SQL Server from on-premises to AWS/cloud using AWS DMS, ensuring seamless data transfer with minimal downtime. Expertise in migrating via AWS DMS service using the Change Data Capture (CDC) approach. Experience in handling temporal tables during migration to ensure historical data consistency. High Availability & Disaster Recovery (HA/DR) Expertise in Always On Availability Groups, Failover Clustering, Log Shipping, and Replication to ensure high availability and disaster recovery. Failover & Failback Strategies Implement and manage failover and failback strategies to ensure business continuity with minimal impact during planned or unplanned outages. Database Maintenance & Optimization Perform database server maintenance to ensure high availability and reliability. Improve database performance through query tuning and index management. Resolve database deadlocks, performance bottlenecks, and conflicts effectively. Performance Monitoring & Troubleshooting Troubleshoot database-related issues, including performance bottlenecks and errors. Provide 24x7 support for critical production systems. Utilize database monitoring tools to track performance and ensure smooth operations. Review logs to proactively identify and address issues. Use SQL Profiler, Extended Events, Performance Monitor, Query Store, and DMVs , SolarWinds for proactive monitoring. Query Optimization & Execution Plans Improve database efficiency by analyzing execution plans, optimizing stored procedures, and reducing query execution time. Database Workload Management Monitor, analyze, and fine-tune database workloads to prevent bottlenecks and optimize throughput. Real-Time Data Replication Hands-on experience in real-time data replication and synchronization across hybrid environments (on-premises and cloud). Database Automation Automate deployment, migration, scaling, and maintenance using PowerShell, CloudFormation, Terraform, and AWS Lambda. Backup & Recovery Implement robust backup and recovery procedures to safeguard data integrity. Regularly test backup and disaster recovery strategies to ensure minimal downtime. Implement and maintain backup, recovery, and disaster recovery strategies for AWS-hosted databases. Security & Compliance Assess database security standards, including access controls and auditing. Ensure compliance with organizational policies and regulatory requirements. Implement best practices for encryption, auditing, and role-based access control (RBAC). Collaboration & Issue Resolution Collaborate with developers to resolve query inefficiencies and improve application integration. Work closely with the development team to optimize database performance . Coordinate with DevOps and cloud engineering teams to enhance database integration and system performance. AWS Database Services Design, implement, and manage AWS database services such as Amazon RDS, Aurora, DynamoDB, Redshift, Athena , Glue, and other AWS data solutions. Ensure seamless integration of AWS databases with on-premises and cloud-based applications. Real-Time Data Replication Hands-on experience in real-time data replication and synchronization across hybrid environments (on-premises and cloud). = USING DMS SERVICE Experience in provisioning and managing the DB clusters for HA productions environment.