Lead/Manager - Logistics

Role:

Experience:

Function:

Industry Preference:

About Solved Skin

Solved Skin exists to end the emotional burden of problem skin - by building products that work with integrity and care. We’re scaling fast, and operations are a core part of how we deliver trust: on-time, accurate, predictable delivery experiences that customers can rely on.

What you’ll do

You’ll lead warehousing and outbound shipping performance end-to-end, while building a robust distribution planning rhythm as we scale channels and volumes. This is a high-ownership role - commercials, partner performance, and key cost metrics will sit with you.

Key Responsibilities

1) Warehouse (3PL) performance & relationship management

• Own 3PL warehouse SLAs: inbound putaway, pick-pack accuracy, dispatch TAT, returns processing, shrinkage control.
• Run weekly/monthly performance reviews, root-cause analysis, and improvement plans.
• Improve SOPs, audit readiness, and exception handling to reduce customer-impacting errors.

2) Courier partner performance management

• Own courier selection, onboarding, and daily performance tracking (pickup adherence, delivery TAT, NDR/RTO %, damage/loss, reverse logistics).
• Build a structured escalation and governance mechanism with partners to maintain service quality at scale.

3) Distribution & stock movement planning

• Plan and execute stock movement across nodes/channels (e.g., primary warehouse → secondary locations/marketplaces/dark stores as applicable).
• Maintain inventory health through replenishment planning, safety stock logic, lead-time management, and visibility reporting.
• Partner closely with demand/commercial teams to align inventory availability with growth plans.

4) Commercials & P&L ownership

• Own rate cards/contracts and negotiate commercials as volumes scale (forward, reverse, COD, volumetric, surcharges).
• Track logistics + warehousing costs vs targets; identify levers to improve unit economics without compromising customer experience.

5) Systems & reporting (Unicommerce + Excel)

• Own day-to-day operations on

  Unicommerce

  : order flow, shipping rules, courier allocation logic, tracking hygiene, exception queues.
• Build strong Excel-based reporting (pivots, advanced formulas, dashboards; Power Query a plus) for cost, SLA, and inventory movement insights.

What we’re looking for

• 6–8 years in

  warehouse operations + courier management

  (D2C/ecom/retail supply chain).
• Strong experience managing

  3PL warehouses

  and

  courier partners

  with measurable SLA outcomes.
• Hands-on working knowledge of

  Unicommerce

  (required).
• Advanced Excel skills (required): pivots, lookups, IF logic, reconciliation, dashboards; Power Query/VBA is a plus.
• Comfortable owning

  commercial negotiations

  and being accountable to cost and service targets.
• Structured, calm under pressure, and able to work cross-functionally.

Bonus points if you have

• Exposure to

  Q-commerce / hyperlocal

  operations (tight cut-offs, dark store replenishment, high SLA pressure).
• Experience in

  Beauty & Personal Care

  (fragile/liquid SKUs, returns hygiene, batch/expiry awareness, compliance mindset).

What success looks like (first 3–6 months)

• Clear SLA dashboards + partner cadence in place (warehouse + courier).
• Reduced dispatch errors and improved delivery TAT consistency.
• Visibility and control on logistics/warehouse spend vs targets; measurable commercial wins.
• A repeatable stock movement & replenishment rhythm that prevents stock-outs and excess.

To apply: