Job
Description
Get to know our Team We’re a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds who come together to support a common mission: to enable Digibank (GXS and GXBank) to deliver faster, better, and more efficiently with each and every rollout. Get to know the Role As a Lead Specialist, Technical Program Manager, you will own and drive a variety of complex, cross-functional programs, leading all aspects of assigned program delivery and strategy. Get a taste of how GXS and GXBank really works, behind the scenes, and help shape its future. Drive complex, cross-functional strategic programs from inception and strategic definition through to post-launch optimization, ensuring alignment with, and contribution to, the Bank's overarching objectives. You will develop a deep understanding of the technical landscape and architecture to proactively identify dependencies, assess upstream/downstream impacts, and contribute to discussions that ensure alignment with technical strategy for new and existing products/features. Collaborate with Product, Engineering, and Business leadership to define, prioritize, and maintain dynamic program roadmaps, ensuring resource allocation and dependencies are strategically managed and optimized across multiple teams. Champion, define, and refine program management methodologies and collaboration frameworks across the banks. Continuously identify, lead, and implement major process improvements in a data-driven manner to enhance delivery predictability, quality, and efficiency, empowering teams towards self-sufficiency and establishing best practices. Provide expert Agile/Lean coaching and mentorship to engineering teams and other TPMs, fostering a culture of continuous improvement, innovation, and ownership. Guide the organization in adopting and optimizing efficient delivery practices. Embrace GXS culture and principles and promote an environment that embodies the Principles and Values, acting as a role model for others. What You'll Do: Strategic Program Leadership: Drive high-impact, complex technical programs through the full lifecycle – from navigating ambiguous problem definitions and setting strategic direction, through requirements gathering, strategic planning, execution, to launch, and post-launch analysis and iteration. Roadmapping & Alignment: Partner with senior leadership in Product and Engineering to translate company objectives into actionable program strategies and technical roadmaps. Proactively own and resolve complex dependencies, forecast resource needs, and drive cross-functional and cross-organizational alignment. Risk Management & Mitigation: Proactively identify, assess, track, and mitigate significant program risks and issues, often with broad impact. Ensure timely and effective escalation and communication to executive stakeholders, driving towards strategic resolution. Stakeholder Management & Communication: Serve as the central point of communication and leadership for your programs. Effectively communicate program strategy, status, risks, and changes to diverse audiences, from engineering teams to executive leadership, influencing decision-making at all levels. Process Excellence & Enablement: Champion, evolve, and establish lean-agile best practices and program management frameworks within GRXST and contribute to GXS standards. Coach and mentor teams and other TPMs on advanced and efficient delivery processes, fostering self-sufficiency and driving continuous improvement across the organization. Organizational Impact: Identify and lead strategic initiatives to improve organizational effectiveness, including areas like release management, incident response, knowledge sharing, technical debt management, and the establishment of new operational mechanisms. Data-Driven Insights & Strategy: Define and track key program metrics (KPIs) and OKRs to provide visibility into progress, identify systemic bottlenecks, and inform data-driven decisions for strategic planning and continuous improvement. The Must-Haves: 5-8+ years (ideally 6-10+) of hands-on Technical Program Management experience, leading large, complex, cross-functional software development programs in a dynamic, fast-paced environment. Proven track record in strategic program delivery with a strong technical background (e.g., software engineering, systems architecture, technical leadership). Exceptional organizational, strategic thinking, problem-solving, and interpersonal skills. Deep understanding and expert practical application of various Agile (Scrum, Kanban, etc.) and Lean methodologies, with a proven ability to coach entire teams and organizations, and to design and tailor processes for complex environments. A proactive, 'can-do' attitude and a willingness to drive significant impact beyond a defined job description are essential. Exceptional verbal and written communication skills, with the ability to articulate complex technical and strategic issues to both technical and non-technical audiences, and to confidently and persuasively communicate with all levels of the organization, including executive leadership. Proven ability to ship complex, high-impact products and programs. Demonstrated ability to thrive in highly ambiguous and dynamic environments, leading and navigating multiple complex programs simultaneously with a high degree of autonomy, strategic foresight, and sound judgment. Significant experience in the end-to-end product delivery lifecycle, from strategic conception and definition to launch, iteration, and scaling, is essential. Strong and demonstrable technical acumen, with the ability to deeply understand complex system architectures, and engage credibly with senior engineers is highly desirable. Show more Show less
