Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.The Lead Quality Specialist role works within our agile/scrum Product Engineering team to improve overall quality assurance outcomes through the planning, control, and execution of manual testing. The role influences the technical craft of the team and often serves as a source of answers to others on a team-wide level. This is a servant leader role producing and executing with the team and product quality practice in a hands-on craft. There is a focus on helping teach and mentor people in the team and sets the tone and baseline for the rest of the team.
Responsibilities:
- Reviews User Stories and Acceptance Criteria to ensure full understanding of individual deliverables.
- Defines scope of testing in projects.
- Designs, develops, maintains functional test cases, and ensures all tests are traceable to the user stories.
- Assists in developing and maintaining the Quality strategy for the product team.
- Ensures that user expectations are represented during the testing process.
- Monitors test data to assess functionality, reliability, performance, and quality of the service or product.
- Identifies any potential quality issues per defined process and escalates any reported potential quality issues to the Scrum team.
- Implements and records quality metrics.
- Conducts periodic inspections to identify production, process, or product issues, and present solutions.
- Ensures and participates in a collaborative team test case, code, or development review.
- Ensures the team is executing the prepared test cases and the results are documented appropriately.
- Fosters a collaborative relationship with Developers and Product Owner to maximize value of testing
- Leads the quality practices for a Scrum team including guiding and mentoring more junior quality resources
- Initiates and drives new ideas and technologies on the product team and/or quality practice.
- Contributes to product quality practice strategic goals and best practices.
- Promotes ongoing learning by contributing to learning activities such as learning series, knowledge articles, presentation, or other forms of learning.
Skills:
- Growth Mindset - Actively looks for opportunities to try and learn new things. Hungry to try new tools and techniques or try new areas of the business to test yourself.
- Advocacy - Advocates for the wider team, championing the work and effort of many.
- Empathy & Humility - Trusted by peers and your team. Can take any problem team and help them drive in the same direction.
- Communication - Communicates with organization. Helps others in team to communicate.
- Initiative - Uses your own judgment to make decisions without asking another person's advice.
- Objectivity & Adaptability - Takes problems outside your skillset and quickly adapts to solve them. Helps peers do the same.
- Technical Understanding (Non-coding) - Displays a clear technical confidence and understanding.
- Debugging & Monitoring - Systematically debugs issues located within a single service, while taking greater responsibility for the monitoring systems.
- Security - Understands the importance of security and starts to see work through a security lens.
- User Focus - Actively organizes for teams around them to participate in user-focused development, advocating for the user at all stages.
- Visual Design - Follows a style guide to produce smaller features. Has a good grounding in typography, color, and layout.
- Application Testing - A growing leader within the team around testing strategy.
- Attention to Detail - Brings quality up in product teams and departments. Builds process to help others to improve the quality and detail of their own work. Recognized team wide as having an eagle eye.
- Product Knowledge - Has in depth knowledge of the product. Tailors solutions to customer needs based on deep product understanding.
- Business Context - Actively finds business insights that you need for your work, using information from people from outside your team. Helps teammates to understand the business.
- Culture and Togetherness - Actively signals according to behaviors you want to see. Keeps a cool head around others even in stressful situations. Is involved in the planning and organizing of team activities.
- Developing Others - Recognizes strengths of peers and looks for ways to support those strengths through project work. Invests time in materials or processes to support team growth. Peers see you as an informal coach.
- Team Leadership - Capable of informally managing interns and other staff. Possibly manages one or two junior team members. Does not look for glory and does not complain about work that needs to be done. Assumes good decisions in others' work. Broadly, you do what you say you are going to do.
- Stakeholder Management - Known for being efficient and reliable, and doing what you say you will do. Proactively manages expectations even when it results in frustration or personal reputation risk.
- Hiring and Org Design - A competent interviewer. Follows a structured hiring process and contributes to decision.
Qualifications/Requirements:
- Graduation or Post Graduation degree in Computer Science or engineering fields, or equivalent experience.
- 10+ years of relevant QA experience.
- Knowledge of Agile Scrum methodology including all Agile ceremonies.
- Understanding of the various QA terminologies, SDLC and STLC.
- Experience with implementing QA Best Practices and supporting processes.
- Hands on with Microsoft Test Manager, Azure DevOps or any other test management tool.
- Experience writing SQL queries and querying relational databases.
- Experience testing large, interconnected applications.
- Experience leading, mentoring, and guiding team members.
- Experience with utilizing APIs and invoking APIs through Swagger, Postman or similar tool.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
