Lead, Hardware Asset Management

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Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

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As a key contributor to enterprise asset operations, this role ensures that hardware assets—such as laptops, desktops, servers, and network devices—are accurately tracked, maintained, and optimized from procurement through retirement. The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency. This role requires deep knowledge of ServiceNow HAM, asset lifecycle processes, and ITAM best practices. 

Your Role Accountabilities: 

Asset Lifecycle Management

• Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal. 

• Ensure accurate and timely updates to asset records in ServiceNow, including ownership, location, status, and warranty information. 

• Monitor asset aging, utilization, and refresh cycles to support strategic planning and cost optimization. 

ServiceNow HAM Administration

• ServiceNow Hardware Asset Management

• Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices. 

• Integrate HAM with related modules such as Procurement, CMDB, and Discovery to ensure data consistency. 

Inventory Control & Compliance

• Conduct regular audits and reconciliations of physical inventory across locations. 

• Ensure compliance with internal asset management policies and external regulatory requirements. 

• Manage asset tagging, tracking, and reporting processes to support financial and operational audits. 

Stakeholder Collaboration

• Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs. 

• Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities. 

• Provide training and support to stakeholders on asset lifecycle procedures and HAM usage. 

Reporting & Continuous Improvement

• Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators. 

• Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort. 

• Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency. 

Qualifications & Experiences: 

• 6+ years of experience in IT Asset Management, with a focus on hardware lifecycle management. 

• ServiceNow Hardware Asset Management (HAM)

• Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control. 

• Experience with asset audits, compliance reporting, and vendor contract management. 

• Excellent analytical, organizational, and communication skills. 

• Bachelor’s degree in Information Technology, Business Administration, or a related field. 

Not Required but preferred experience: 

• Certified Implementation Specialist – HAM

• ITIL Foundation or higher-level certifications. 

• Experience with global asset operations in a large enterprise environment. 

• Familiarity with software asset management (SAM) and integration with HAM. 

How We Get Things Done…