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Lead, Hardware Asset Management

Lead, Hardware Asset Management

Warner Bros. Discovery

6 - 11 years

9 - 12 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

procurement automation contract management process improvement analytical strategic planning workflow continuous improvement operations information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your New Role :
The Lead, Hardware Asset Management will play a critical role in the Asset and Operations team, focusing on the end-to-end lifecycle management of physical IT assets using the ServiceNow Hardware Asset Management (HAM) module. This position will be based in Hyderabad and will report directly to the Senior Manager, Enterprise Asset Operations Management .

As a key contributor to enterprise asset operations, this role ensures that hardware assets such as laptops, desktops, servers, and network devices are accurately tracked, maintained , and optimized from procurement through retirement. The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency. This role requires deep knowledge of ServiceNow HAM, asset lifecycle processes, and ITAM best practices.

Your Role Accountabilities:

Asset Lifecycle Management

Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.

Ensure accurate and timely updates to asset records in ServiceNow, including ownership, location, status, and warranty information.

Monitor asset aging, utilization , and refresh cycles to support strategic planning and cost optimization.

ServiceNow HAM Administration

Configure and maintain the ServiceNow Hardware Asset Management module to support enterprise asset operations.

Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices.

Integrate HAM with related modules such as Procurement, CMDB, and Discovery to ensure data consistency.

Inventory Control Compliance

Conduct regular audits and reconciliations of physical inventory across locations.

Ensure compliance with internal asset management policies and external regulatory requirements.

Manage asset tagging, tracking, and reporting processes to support financial and operational audits.

Stakeholder Collaboration

Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.

Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.

Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.

Reporting Continuous Improvement

Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators.

Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort .

Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency.

Qualifications Experiences:

6+ years of experience in IT Asset Management, with a focus on hardware lifecycle management.

Proven experience with ServiceNow Hardware Asset Management (HAM) , including configuration and workflow automation.

Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control.

Experience with asset audits, compliance reporting, and vendor contract management.

Excellent analytical, organizational, and communication skills.

Bachelor s degree in Information Technology , Business Administration, or a related field.

Not Required but preferred experience:

ServiceNow certifications (e.g., Certified Implementation Specialist - HAM , Certified System Administrator ).

ITIL Foundation or higher-level certifications.

Experience with global asset operations in a large enterprise environment.

Familiarity with software asset management (SAM) and integration with HAM.

If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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Lead, Hardware Asset Management