Specialist Standard II- IT Support & Asset Management Specialist

Bahwan CyberTek

5 - 9 years

7 - 11 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

it support servicenow asset management troubleshooting root cause analysis license management research

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide on the ground support for Provisioning team as they provide provisioning services in India
Provide support services to clients and CS for maintaining their device in good working condition
Install and configure PCs for WBG staff within mandated SLA
Maintain hardware inventory of all PCs, ensuring strict adherence to user to PC ratio and other policies
Monitor, manage, track, and report on Incident and Request queues, while following up with the team and other support groups
Resolve problems through troubleshooting, root cause analysis, documentation, training, and direct assistance
Implement OS and Application best practices around configuration, performance, and security
Provide tier 3 level support for all PC issues ranging from hardware maintenance to OS related updates in support of maintenance of global user base using ~30,000 PCs
Collect and analyze software license agreements, contracts and purchase orders and extract key information (i.e., use rights, license forms, and license metrics).
Validate the completeness of software purchase information are entered correctly in WBG software and purchase request portals (i.e., eServices/Admin Portal)
Normalize license entitlement and maintenance records against vendor software portals, submit to vendor unrecognized software titles and follow up on resolution
Validate and upload license entitlement and maintenance records in license management tool(s)
Ensure data accuracy and tracking, and provide appropriate remediation for discrepancies
Monitor and fulfill clients software requests in ServiceNow, update license assignments in vendor portals
Develop and periodically generate (weekly, monthly, quarterly) reports to communicate and monitor all services
Provide support to the Operations Lead in Chennai for interactions and communications with various IT teams in Chennai and all Country Offices
Ability to strategize and innovate service offerings, adapting them to changes in the environment, industry and/or client needs
Regularly monitors the progress of the teams project deliverables making sure resources are adequate, deadlines and milestones are met, and necessary adjustments, if needed, are made on a timely basis.
Regular review of market research related to emerging and innovative PC technology trends and supply chain logistics.

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