Lead Administrator L1

CBR - 150K - 170K - Bengalore location - 9+yrs

L3-level experience Strong scripting/automation skills (PowerShell, Azure CLI) Demonstrated ability to work independently on complex issues without needing to hand off Provide Level 3 support for complex issues in Azure and Windows Server environments.•Monitor, troubleshoot, and tune the performance of Azure services and Windows Servers.• 5-8+ years of hands-on experience with Windows Server administration (e.g., 2012/2016/2019/2022).• 3+ years of experience supporting a medium to large-scale Azure environment.• Use scripting languages like PowerShell and tools like Azure Automation to automate tasks and improve efficiency.• Act as an SME, drive discussions on Issues and provide technical guidance to other teams.• Develop automation scripts using PowerShell or Azure Automation to streamline patching processes and reduce manual effort.• support tickets, perform root cause analysis, and adhere to ITIL processes and service level agreements (SLAs).• Adhere to ITIL-based change management processes for all patching activities, including creating and managing change records.• Knowledge of network protocols (TCP/IP, DNS, VPN) and security concepts.• Relevant certifications such as Microsoft Certified: Azure Administrator Associate.• Familiarity with ITIL processes and ticketing tools.• Interested to learn more about Azure Devops, Terraform skillset.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

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Deliver

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