636 Kpi Monitoring Jobs - Page 17

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

Role & responsibilities - Manage quarterly & annual PMS cycles via HRMS - Act as PMS system owner handle updates, testing & issue resolution - Work with managers & leadership to ensure smooth execution - Analyze performance data for promotions, development, and succession planning - Facilitate talent calibration and follow-ups - Drive PMS improvements & employee communication Preferred candidate profile An MBA HR with 3+ years of experience, having handled at least 1 PMS Cycle under supervision of an HR Leader / Manager, and has conceptual clarity about Performance Management System. Ability to implement PMS on technology platform will be an add on advantage.

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize...

Roles and Responsibilities Manage store operations, including inventory management, stock control, and visual merchandising. Oversee sales team performance, provide guidance on customer service standards, and resolve customer complaints. Ensure compliance with company policies and procedures related to retail sales and store management. Maintain accurate records of sales data, inventory levels, and other relevant metrics. Implement effective loss prevention measures to minimize shrinkage and reduce costs. Please share your CV to soumya.s@fabindia.net or 8590055505.

4G RAN OSS KPI optimization 5G RAN OSS KPI optimization Post launch optimization experience Required Candidate profile Accessibility, Retainability KPI analysis & improvement experience Load balancing, Throughput improvement experience etc. Ericsson vendor experience is added advantage. Tools: NetAn, BI etc

As a Customer Success Team Lead, your day-to-day activities will include: Team meetings and coordination : Lead regular team meetings, ensuring everyone is aligned and working towards common goals. Data analysis and reporting : Analyze customer data to identify trends, opportunities, and areas for improvement. Cross-functional collaboration : Work closely with sales, product, and marketing teams to ensure a cohesive customer experience. As a Customer Success Team Lead, your performance will be measured by the following KPIs: Customer retention rate : Monitor the percentage of customers retained over a specific period. Net Promoter Score (NPS) : Track customer satisfaction through regular NPS...

Position: Assistant Manager / Dy. Manager - IMS Required IMS (Asst. Manager - Dy. Manager) Experience: 8 - 10 years in Business Excellence and Integrated Management Systems. Job Description : As a BPO Assistant Manager - Inbound Process, you will oversee the day-to-day operations of the inbound customer service team. Your mission is to ensure exceptional service quality, efficient process management, and lead your team to meet and exceed performance metrics. Post BPO Assistant Manager - Inbound Process Job Responsibilities Manage and lead the inbound process team. Ensure adherence to service quality standards. Monitor and analyze performance metrics. Develop strategies for process improvemen...

As a Senior Lead Site Reliability Engineer (SRE) in Thane / Lower Parel, you will be an integral part of the SRE practice ensuring the reliability, availability, scalability, and efficiency of systems. Your role will involve designing, implementing, and governing systems for reliability, availability, and scalability. You will be responsible for developing incident response processes, collaborating with development teams, and ensuring applications are designed with reliability in mind. Additionally, you will support continuous system improvements, manage platform tools, and ensure minimal downtime. Key Responsibilities - Design, implement, and govern systems for reliability, availability, an...

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies ...

Join PepsiCo, a powerhouse in the global food and beverage industry, where iconic brands like Lay's, Doritos, and Pepsi-Cola delight over a billion consumers daily. As part of our dynamic team, you'll play a key role in driving sales, spotting emerging market trends, and ensuring our products are always within reach. You'll lead with impact, aligning distribution partners on ambitious growth goals, resolving market challenges, and championing a high-performance, collaborative culture. If you're passionate about making a difference and ready to grow with an industry leader, we want you in our team! Working on achieving sales targets, reporting emerging trends in the market, and monitoring KPI...

Role & responsibilities The successful candidate will be responsible for analyzing, optimizing, and improving the performance of LTE networks. The LTE Optimization Engineer will work closely with the network engineering and operations teams to ensure the network performs efficiently and meets key performance indicators (KPIs) . Key Responsibilities: Network Performance Optimization: Analyze and optimize 2G/3G/4G network performance and KPIs analysis . Identify network issues (e.g., call drops, poor data throughput) and propose solutions for improvement. Optimize key network parameters such as RSRP, RSRQ, SINR , etc., for better coverage and quality. Troubleshooting & Problem Solving: Perform...

As a Sales Manager, your primary responsibility will be to execute sales strategies effectively in order to drive revenue growth. You will be accountable for managing direct costs associated with sales delivery, particularly those related to human resources. Collaborating closely with the Cluster Manager and Corporate teams, you will analyze data, identify lead generation marketing opportunities for member acquisition, review membership products, scripts, and narratives for customers, and provide valuable feedback based on the voice of the customer. Your role will also involve supporting the success of Tech products in your area through advocacy and training. Building and maintaining strong ...

As a Senior Quality Assurance Engineer at Lancerfab Tech Pvt Ltd, you will play a crucial role in maintaining the highest quality standards in our sheet metal manufacturing processes. Your primary responsibility will be to oversee all quality assurance activities within the organization, ensuring compliance with EN 15085-2 (CL1) standards and driving continuous improvement in quality processes. Your key responsibilities will include developing, implementing, and maintaining quality management systems in line with certification requirements, leading the quality assurance team in conducting inspections and audits, managing documentation processes, and collaborating with production and engineer...

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Live Eye Surveillance is looking for a dynamic and detail-oriented Team Leader to oversee a team of Customer Care Executives responsible for real-time CCTV monitoring and incident reporting. This position is well-suited for individuals with previous team management experience in surveillance, BPO, or tech-enabled customer service environments. As a Team Leader, your responsibilities will include supervising, coordinating, and guiding the performance of CCTV monitoring executives during assigned shifts. You will be tasked with ensuring the timely and accurate reporting of incidents, as well as adherence to operational Standard Operating Procedures (SOPs). Conducting shift briefings, allocatin...

Job description Location: Thane Desired Profile: Strong leadership and organizational skills with a proactive approach to problem-solving. Excellent communication and interpersonal abilities. Proven experience in team management and operational oversight. Ability to handle parent interactions and ensure a smooth admission process. Experience in the education sector or similar service-oriented environments is preferred. Job Description: Oversee the overall functioning of the branch, including administrative, operational, and team-related activities. Supervise and support the Team Leader and admission counselors to ensure high conversion rates and customer satisfaction. Handle high-level paren...

Role & responsibilities The Network Engineer performs design, optimization, and audit of a network to meet the customer requirements. The role is focused on executing design, audit and optimization services, where the network engineer is responsible for part of the solution and part of the service process. The Network Engineer is responsible to upkeep time, performance, and quality according to Ericsson requirements and Customer contract. Roles and Responsibilities Accountable for day-to-day delivery of the assigned project towards the MA. Responsible for Nomination & Planning Activities. Work with market area teams to execute the delivery plans in a time bound manner. Candidate should be ab...

We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our team. The ideal candidate will play a pivotal role in aligning business objectives with employees and management. As an HRBP, you will work closely with senior leadership to ensure HR strategies and initiatives are effectively integrated into the business, driving organizational performance. Key Responsibilities: Act as a strategic partner to the leadership team, helping to shape and execute HR initiatives aligned with business goals. Partner with department heads to develop talent management strategies, including recruitment, training, and retention. Provide guidance and support on HR-related matters such a...

Our client is a modern mens ethnic wear brand founded in 2018, known for its edgy designs, innovative collections, and premium-quality yet affordable fashion. With a team of over 150, the brand has consistently grown 50% year-on-year, establishing a strong presence in the e-commerce fashion space. Recently, it raised $1.5 million in pre-Series A funding from leading investors. The company has scaled its annual run-rate beyond $ 9 million with profitable and cash-positive operations. As it expands across India and international markets, our client continues to strengthen its finance and operations functions to support its growing customer base and deliver exceptional experiences. They need a ...

Job Summary: We are seeking a seasoned and strategic Service & Support Head to lead our service delivery and support operations at Nexapp Technologies. The ideal candidate will be responsible for ensuring exceptional project execution, client satisfaction, team leadership, and operational efficiency across our SD-WAN, IoT, and network infrastructure services. Key Responsibilities: Lead the Service Delivery & Support function across multiple client projects and engagements. Manage end-to-end project execution: planning, resource allocation, timelines, budget, and stakeholder communication. Monitor and enhance customer satisfaction and SLAs through proactive support strategies. Optimize intern...

Ansa Preprocessing / Meta post processing skill Mandatory Lsdyna Postprocessing , Debugging and Technical skills Independently work with client requirements ,Review results ,Prepare reports & suggest with modifications /Suggestions wherever required ,Good understanding mindset to corelate physical tests with CAE working model. Have seating load case experience Fmvss207/210 ,Fmvss225 /Luggage retention/ Seat arm moment strength , Seat building technique Full vehicle load case setup, Runnable deck preparations, debug and prepare Report - Full frontal ,ODB barrier ,Side pole, MDB pole ,Roof crush FMVSS /IIHS , Slow speed impact , Part581 load cases ,Occupant load cases ,Dummy injuries . Seat on...

We seek a visionary SVP - Operations to lead large teams, drive client delivery, ensure compliance, and improve processes through automation. Strong financial oversight, KPI tracking, and cross-functional collaboration are key to this leadership role Required Candidate profile Sr. VP with 15+ yrs exp, incl. 5+ yrs in leadership. Must have led 150+ FTEs, driven SLAs, automation, and compliance. Strong in finance ops, US GAAP/IFRS, KPI mgmt, and cross-functional leadership. Perks and benefits Lead strategy, drive change, grow in global role

Role & responsibilities Manage Client Invoicing & Relationships: Oversee timely and accurate invoicing to clients while maintaining strong client relationships to ensure prompt collections and resolve disputes efficiently. Monitor KPIs & Enforce SOPs: Track and report on AR performance against established KPIs, ensuring adherence to company SOPs and financial controls. Cross-Department Collaboration: Work closely with sales, operations, and management teams to understand the business flow and ensure alignment in billing and collections processes. Budgeting and Controlling Team Support & Leadership: Assist in guiding and supporting the finance team, promoting operational efficiency and contri...

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management o...