General Services Manager

As an experienced Operations Manager in the automotive service industry, you will be responsible for managing service operations at a dealership or automobile service center. Your role will involve ensuring top-notch customer service, maintaining operational efficiency, and driving profitability. You will oversee daily service department operations, develop strategic service delivery approaches, and monitor key performance indicators (KPIs) for continuous improvement. Key Responsibilities: - Manage overall service operations to deliver exceptional customer service and drive customer retention. - Maintain operational efficiency and profitability within the service department. - Develop and implement strategic service delivery approaches for enhanced efficiency and profitability. - Monitor service metrics and KPIs to identify areas for improvement. - Lead and motivate a team of service advisors and technicians. - Address escalated customer complaints promptly and effectively. - Ensure compliance with safety and industry regulations. - Collaborate with other departments to streamline processes and enhance service delivery. - Provide regular reports to senior management on service department performance and initiatives. Qualifications: - Bachelor's degree in Business Administration, Automotive Engineering, or a related field. - Proven management experience in the automotive service industry. - Strong understanding of automotive service operations and customer service principles. - Excellent leadership, people management, and problem-solving skills. - Ability to analyze data and make strategic decisions. - Exceptional communication and interpersonal skills. In addition to the mentioned details, the company values skills such as Operational Management, Customer Service, Leadership, Problem-Solving, Team Management, Data Analysis, Performance Metrics, Compliance and Safety, and Automotive Knowledge.,