637 Kpi Monitoring Jobs - Page 20

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

Detail-oriented Financial Analyst with proven expertise in financial reporting, variance analysis, budgeting and cross-functional collaboration. Preferred candidates who have worked for the USA market (US Shifts)

We’re seeking an experienced Production Manager to oversee dairy operations, ensure compliance with quality and safety standards, and drive process improvements for efficiency and consistency. Required Candidate profile Experienced production leader with a strong background in dairy or food manufacturing. Skilled in process optimization, team management, and ensuring compliance with quality and safety standards.

*Ensure Talent acquisition with TAT . *Organisational structuring through KRA design and monitoring through measurable KPI *Organisation culture with diversity & inclusions *HRD initiatives through workshops. *Business partnering initiatives .

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effe...

Job DescriptionJob Description SOTIs growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. As a Tech Support Manager you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow,...

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Roles & Responsibilities: Data Access and Management * Access and utilize data from all SAP machines from the Data Lake * Develop interactive dashboards connected to the bill-to-cash process * Monitor key performance indicators (KPIs) related to billing efficiency and throughput time * Analyze data to identify trends and opportunities for process improvement SAP SD Module Expertise * Utilize SD data to extract insights and identify areas for optimization Collaboration and Communication * Serve as the main contact person between service owner billing and development team * Facilitate communication and ensure alignment on billing-related initiatives KPI Monitoring and Management * Create and m...

Warehouse Manager with 10+ yrs experience in electrical goods. Must have SAP knowledge, KPI tracking, team handling (100+), process improvements, and strong leadership. Degree/PG in Logistics or Supply Chain is mandatory.

Job Description Designation : Team Lead Operations Reporting To : AM Operations Band / Grade : U3 Job Location : Pune Name of the Process : Rogers Communication Line of Business : Customer Service Max CTC - 9LPA (including variable) Shift- US process (6pm to 1pm ) Educational Qualification - UG Can apply / Any Graduate can apply. Work Experience - Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication * Ability to effectively communicate his/her thoughts in a well-organized manner. * Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications ...

You Have: Bachelor's or Master's degree in CSE/ECE/EEE/EI/IT with 8+ years of proven experience in software development. Experience with containers, Docker, Ansible, and Kubernetes. Knowledge of Cloud-native principles and best practices. Experience with GitOps tools, specifically FluxCD and ArgoCD. It would be nice if you also had: Continuous improvements in product, process, and services. Optimization and automation of service delivery processes.Delivery of work items as per the defined scope, timelines, and processes. Release plan for work items, including technical risk assessment and incident management.Adoption of DevOps practices to ensure efficiency across all stages of delivery.Deve...

Key Responsibilities Communicate comfortably in both English and Hindi Conduct daily pre-shift meetings and align team on expectations Maintain shrinkage and attrition control within acceptable limits Share daily APR with team and set clear expectations Track agent performance in real-time and provide effective feedback Escalate non-improvement cases by following HR policies Assist advisors with process-related issues as needed Share timely reports with relevant stakeholders Address groups effectively and confidently Identify agents areas of improvement, create action plans, and ensure follow-up Work in a 24x7 process with rotational week-offs and no fixed public holidays Take KRA calls or l...

Role & responsibilities Oversee daily shop floor operations including machining, assembly, and inspection processes. Manage production schedules , manpower allocation, and resource planning to meet targets. Ensure adherence to quality standards (ISO 9001 / AS9100) , safety protocols, and delivery timelines. Monitor and improve OEE, productivity, and cost-efficiency across production units. Collaborate with design, planning, quality, and procurement teams to resolve production issues. Lead and motivate the production team to achieve performance KPIs and continuous improvement. Conduct root cause analysis for delays, non-conformances, or rework, and implement corrective actions. Drive Lean man...

Job Description: We are hiring an energetic and driven Sales Team to spearhead our business development efforts in the fintech and SaaS domains. The ideal candidate will be responsible for generating new business, managing a team of sales professionals, and driving revenue growth through a structured and tech-driven sales approach. Responsibilities: Use cold calling, digital platforms, networking, and market research to identify leads. Drive new client acquisition for Wallet APIs, Payment Gateways, CRM, ERP, HRMS, Financial Software, and SaaS services. Manage the complete sales cycle from prospecting to closure. Monitor and report on sales performance and team KPIs. Provide coaching and ment...

Greetings we are looking for Order Management O2C -Team Lead in Bangalore Roles and Responsibilities Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management: Handle escalated issues, ensuring they are resolved ...

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Role & responsibilities End-to-End Plant Operations: Oversee daily manufacturing activities, including fabrication, welding, powder coating, and assembly. Production & Planning: Ensure production schedules are met with high efficiency and minimal downtime. Team Leadership: Lead, mentor, and supervise the plant workforce to ensure optimum performance and morale. Process Improvement: Implement lean manufacturing, Kaizen, and 5S practices for better productivity and cost control. Quality Control: Ensure adherence to quality standards and minimize rework or rejection rates. Inventory & Resource Management: Coordinate with procurement and stores to ensure material availability without overstockin...

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

Develop and maintain applications using C++. Ensure code optimization, debugging, and high performance in software products.

What Youll Do Manage operations performance with a laser focus on Turn Around Time & Quality. Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines. Responsible for the planning, direction, execution, control, and completion of assigned projects. Work extremely diligently in overseeing multiple tasks while ensuring timelines are met. Create process improvement strategy and processes to aid and improve our performance Monitor client projects and to keep projects moving forward. Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax au...

Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach"

Position : Senior Operation Manager Experience : 8 Years Experience Location : Bangalore (HSR Layout) Shift : US Shift (Night Shift) Mode of Work : Work from Office Job Description About the Role: As an operations manager, you will oversee multiple facets of real-time production operations, manage risks, and ensure seamless coordination across teams. You will play a critical role in designing and implementing scalable processes, analyzing performance data, and fostering collaboration to achieve operational excellence. This role requires you to guide the team with precision, focus, and a data-driven approach while maintaining high productivity standards. Key Responsibilities: 1) Production Ov...

Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Porta...

Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Porta...