Posted:5 hours ago|
Platform:
Work from Office
Full Time
We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.
Bachelors degree in Business, Communications, or a related field preferred.
1. Proven experience (2+ years) as a Quality Analyst or similar role in a call center environment.
2. Strong understanding of call center operations and customer service best practices.
3. Excellent analytical and problem-solving skills.
4. Strong attention to detail and ability to maintain accuracy.
5. Effective communication and interpersonal skills.
6. Proficient in MS Office (Excel, Word, PowerPoint) and quality monitoring tools.
7. Ability to work under pressure and meet deadlines.
8. Should be good both Hindi and English
Amar Ujala
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