Job
Description
FlixBus is a leading global tech mobility provider, committed to providing cost-effective and sustainable travel solutions. As we expand our operations in North India, a rapidly growing bus market, we are seeking a motivated and dynamic Junior Regional Operations Manager specializing in Ground Management, Process Design, and Analytics to drive operational excellence. This role, based in Gurugram, presents a thrilling opportunity to contribute significantly to the seamless execution of our ground operational processes, data analysis, and vendor management. Your primary responsibilities will include managing a team of Operations Associates on the ground, overseeing daily tasks efficiently, and ensuring operational success. You will establish and maintain strong relationships with bus stations and operators, promoting collaboration and smooth operations. Conducting audits, gathering stakeholders" feedback to ensure compliance with safety regulations, and operational standards will also be part of your role. Monitoring and enhancing operational KPIs, ensuring adherence to processes and standards, and identifying and addressing risks are crucial aspects of the position. Additionally, you will be accountable for identifying and establishing stations across the region, collaborating closely with the Network Planning & Operations team. Monitoring and analyzing KPIs for stations, including punctuality, service quality, accessibility, and compliance, and working on customer satisfaction initiatives to enhance the station experience are key responsibilities. To qualify for this role, you should possess a Bachelor's degree in business, engineering, or a related field, along with 2-6 years of experience in operations management, preferably within rapidly growing startups in transportation, logistics, mobility, or delivery sectors. Experience in managing and training ground teams and designing operational processes is advantageous. Strong analytical skills, resilience in high-pressure environments, attention to detail, proactive problem-solving skills, and a customer-oriented approach are essential qualities. Being organized, autonomous, and having a passion for travel are also desired traits. At FlixBus, you will have the opportunity to make an impact by contributing your innovative ideas and enjoying autonomy in bringing them to life. We offer flexible working hours, allowing you to organize your schedule and work from anywhere for up to 30 days. With free Flix rides and discounted fares for friends and family, you can indulge your passion for travel. Our diverse FlixTeam collaborates in a multicultural environment, fostering mutual support and growth. Committed to long-term sustainability, we prioritize green technologies and offset CO2 emissions from business travel. Your well-being is important to us, reflected in competitive paid time off, mental health support, and comprehensive health insurance for you and your family. If you are ready to be part of our journey to redefine mobility, apply now and join us in shaping the future of travel. We value diverse skills and experiences, so even if you do not meet all the requirements, we encourage you to apply. #LI-Hybrid About FlixBus: FlixBus is a global mobility provider headquartered in Europe and the United States. Since 2013, we have revolutionized travel for millions of people, offering convenient, affordable, and eco-friendly transportation options. Through our innovative business model and technology, we have built one of the world's largest long-distance mobility networks, with a commitment to continued growth and sustainability.,
