Junior Manager Regional Operations - North India

You will be a part of FlixBus, a leading global tech mobility provider focused on delivering affordable and sustainable travel solutions. As a Junior Regional Operations Manager based in Gurugram, your primary responsibilities will revolve around Ground Management, Process Design, and Analytics to drive operational excellence in North India, one of the fastest-growing bus markets globally. **Role Overview:** You will lead a team of Operations Associates on the ground, ensuring efficient execution of daily tasks and overall operational success. Building strong relationships with bus stations and operators will be crucial for fostering collaboration and smooth operations. Additionally, you will conduct audits, collect stakeholders" feedback to ensure compliance with safety regulations, and monitor operational KPIs to identify and mitigate risks. **Key Responsibilities:** - Manage a team of Operations Associates, guiding them to execute daily tasks efficiently - Build and nurture relationships with bus stations and operators to ensure smooth operations - Conduct audits, gather feedback, and monitor operational KPIs to ensure compliance with safety regulations and standards - Identify and create stations across the region, collaborating closely with the Network Planning & Operations team - Track and analyze KPIs for stations, focusing on punctuality, service quality, accessibility, and compliance - Work on customer satisfaction initiatives and address feedback to enhance station experience **Qualifications Required:** - Bachelor's degree in business, engineering, or a related field - 2-6 years of work experience in operations management, preferably in rapidly scaling startups within transportation, logistics, mobility, or delivery sectors - Strong plus: Experience in managing and training ground teams, designing operational processes - Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions - Resilience to thrive in fast-paced, high-pressure environments - Keen attention to detail and a proactive attitude towards challenges This is an exciting opportunity to contribute to the growth and success of FlixBus in North India. If you are ready to hop on board, bring your innovative ideas, and be part of a multicultural FlixTeam that values teamwork and long-term sustainability, apply now to be a part of rewriting the history of mobility with us!,