639 Kpi Monitoring Jobs - Page 23

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

We are hiring for a AM operations at Gurgaon. Location: Gurgaon Experience Required: Minimum 5Years Working Days: 6 Days a Week Position Overview: A dynamic and strategic opportunity for an experienced operations professional looking to step into a leadership role. The ideal candidate will bring strong hands-on expertise in API Integration, GPS, GSM, IoT, Telematics , and CRM tools , combined with a sharp operational mindset. Key Responsibilities : Develop and implement long-term operational strategies aligned with business objectives. Lead, mentor, and motivate cross-functional teams to achieve high performance. Streamline and optimize operational processes to improve efficiency and reduce ...

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effe...

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Seeking an Operations Manager to lead people and processes across distribution, service, and production teams. Drive workforce efficiency, ensure SOP compliance, and optimize day-to-day operations in a fast-paced, performance-driven environment.

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Role & responsibilities 1. Identification & selection of 3 PL Service provider / Custom House Agent 2. Monitoring International freight trend. 3. Optimization of International freight by 100% capacity utilization of containers. 4. Optimization of transit time working. 5. Monitoring & reporting of KPIs of 3 PL Service Providers. 6. Benchmarking sea/Ocean/ Air freight as per Industry. 7. Negotiation of sea/Ocean/ Air freight. (Spot, short & Long term contracting). 8. Service provider freight bill processing. 9. Ensure service providers timely freight payment & reconciliation, processes freight claim & custom complaints. 10.Should have vast knowledge on End-to-End Export & Import documentation,...

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Core Deliverables: Prepare audit reports as per the IA methodology and reporting standards. Weekly Task Status Updates; Provide clear, concise summaries of ongoing audit activities, including fieldwork progress, documentation status, and emerging findings. Follow-Up Status Monitoring; Track the implementation of audit recommendations and report on the status of action plans agreed with business units. Weekly/Monthly Planning and Priorities; Share a forward-looking view of the audit schedule highlighting planned activities such as walkthroughs, testing, interviews, and reporting timelines. Issue Escalation Risk Alerts; proactively identify and escalate delays, bottlenecks, emerging risks, or ...

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, foste...

Role & responsibilities RAN (Radio Access Network) Engineer job description for 2G/4G/5G/NBIOT networks involves a range of responsibilities, including network performance analysis, optimization, and capacity planning. Specifically, roles may focus on 2G/4G/5G/NBIOT networks, requiring expertise in KPIs, customer interactions. Additionally, engineers may be involved in discussions with Business and Network Teams to get things done. Network Performance Monitoring and Optimization: Analyzing E2E KPIs, proposing technology improvements, and ensuring consistent performance. Capacity Planning and Management: Monitoring radio network capacity, license capacity, and spectrum utilization, and propos...

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assist in the development and integration of policies. Select and implement suitable HR technology. Help establish control systems for compliance with busines methods and HR practices. Assist in KRA- KPI, Performance Review. Accessible workspace Provident fund Retention bonus Referral bonus Accidental insurance

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Date: 31st May'25 Experience: 2 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality stand...

Role & responsibilities Preferred candidate profile

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@...

Perform technical SEO audits , Implement on-page SEO strategies. Conduct keyword research , Technical skills with SEO performance testing ,Monitored website performance , Off-page optimization techniques Location - Noida Send cv 8860047805 Unnati

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive t...

Role & responsibilities : Achieve store sales targets and key performance indicators (KPIs) Deliver exceptional customer service and ensure customer satisfaction Supervise, coach, and motivate store staff to perform effectively Ensure visual merchandising and store presentation are in line with brand guidelines Manage stock levels, inventory control, and timely replenishment Monitor and optimize store expenses and profitability Maintain compliance with all operational policies and procedures Handle customer queries, complaints, and feedback effectively Prepare regular reports on sales, staff performance, and operations Ensure a safe, clean, and organized store environment. Preferred candidat...

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports an...

Develop business of Company's range of products in the assigned territory-south and increase market share Generate business & build a strong biz associate network and Sell products by establishing contact and developing relationships with customers Required Candidate profile Maintain professional relationships with customers within assign area & ensure achievement of all revenue goals for profitability in sales Develop and implement various sales prog to facilitate sales

Role & responsibilities: 1.Responsible for Budget & forecast Preparation & Budgetary Control - Analysis Actual, Budget, Forecast 2.Responsible for monthly MIS & Analysis Actual, Budget, Forecast. Various reconciliation 3.Responsible for Fixed Asset Accounting, Inventory management & controlling. 4.Responsible for Cost saving project tracking. 5.Responsible for Statutory compliance - Direct Tax, Indirect Tax, others. 6.Responsible for Pricing Control (Purchase & Sales], Material reconciliation - Inward Vs Outward 7.Responsible for tracking of Operation KPI. 8.Responsible for Product/Customer wise Profitability, Margin analysis/Contribution analysis. 9.Responsible for Statutory Audit, Internal...

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition