Investigate root causes of detractor feedback daily and meet defined investigation targets. Conduct follow-up calls with customers to confirm resolution of closed DSAT (dissatisfaction) complaints. Ensure timely closure of DSAT tickets from the previous month and maintain a closure rate of over 95%. Process KPIs Maintain 100% SLA compliance for case handling within prescribed timelines. Provide Root Cause Analysis (RCA) for DSAT tickets, ensuring RCA is completed for all applicable cases. Follow up on aged tickets weekly and ensure each receives a minimum of one update per week. Customer KPI Contribute to achieving the CSAT (Customer Satisfaction) score target ( 4.85) through accurate updates and effective resolution practices. Compliance KPIs Adhere to the schedule, with over 90% compliance on presence and shift timing. Ensure proper documentation of call outcomes based on audit sampling. Avoid audit observations through compliance with quality and communication standards.

Role & responsibilities ROLE BASED IN PUNE, INDIA Qualifications and Requirements Bachelors degree in any discipline (mandatory). Minimum 2 years of telesales experience, with a preference for candidates from the real estate sector or similar fields. Strong communication and interpersonal skills. Proficient in MS Office applications, especially Excel and Word. Good organizational and lead management skills. • A proactive attitude with a strong drive for results. Must be disciplined, punctual, and able to manage time effectively. Fluency in Hindi and English is required; knowledge of international languages such as Russian, Arabic, German, Italian, or Chinese is a significant plus. Ability to adapt in a fast-paced, performance-driven work culture. Key Responsibilities Proactively make outbound calls to potential leads and existing customers to promote real estate projects and services. Understand and explain product features, pricing, and benefits to potential buyers. Follow a structured calling script to ensure consistent messaging across all interactions. Maintain accurate records of calls, leads, follow-ups, and outcomes in the CRM system. Manage the complete process, from initial contact, follow-up, and lead conversion. Stay informed about product updates, market trends, and promotional campaigns.

Key Responsibilities: IT Audit Execution and Oversight: Lead and execute IT audit engagements, ensuring thorough assessment of IT systems, processes, and controls. Provide detailed audit findings and actionable recommendations to enhance operational effectiveness and compliance. License and IT Resource Management: Conduct comprehensive reviews of IT software licenses, ensuring optimal utilization and compliance with contractual agreements. Evaluate IT contract resources and align findings with organizational requirements and cost optimization strategies. KPI Review and Performance Monitoring: Assess IT performance metrics, ensuring alignment with organizational objectives and identification of improvement areas. Collaborate with stakeholders to define, track, and optimize IT-related KPIs for improved accountability. Ad-Hoc Requests from MD/CM Office: Address and execute high-priority audit-related tasks and reviews as directed by the MD/CM office, ensuring timely delivery and high-quality outputs. Governance, Risk, and Compliance: Ensure IT audit processes align with governance, regulatory, and compliance requirements. Support the identification and mitigation of IT-related risks, collaborating with cross-functional teams to strengthen risk management. Process Improvement and Best Practices: Continuously evaluate and enhance IT audit processes, incorporating industry best practices and innovative approaches. Develop frameworks to ensure consistent and repeatable audit methodologies across engagements. Stakeholder Collaboration and Reporting: Work closely with IT, finance, and other key departments to streamline audit processes and ensure transparency in reporting. Provide comprehensive reports and dashboards to stakeholders, highlighting key findings, risks, and recommendations. Minimum Qualifications: Bachelor s or master s degree in finance, IT, Data Science, or a related field. Minimum of 6 years of experience in audit, with a strong focus on automation and machine learning. Deep experience in implementing risk and audit solutions using continuous audit methods. Solid understanding of governance, risk, and compliance, especially in the domains of risk and governance. Strong communication skills, both written and verbal. Ability to manage and lead cross-functional teams.

Core Deliverables: Prepare audit reports as per the IA methodology and reporting standards. Weekly Task Status Updates; Provide clear, concise summaries of ongoing audit activities, including fieldwork progress, documentation status, and emerging findings. Follow-Up Status Monitoring; Track the implementation of audit recommendations and report on the status of action plans agreed with business units. Weekly/Monthly Planning and Priorities; Share a forward-looking view of the audit schedule highlighting planned activities such as walkthroughs, testing, interviews, and reporting timelines. Issue Escalation Risk Alerts; proactively identify and escalate delays, bottlenecks, emerging risks, or resource gaps that could impact audit delivery. Stakeholder Coordination Summary; Maintain a summary of coordination efforts with other departments such as Finance, Operations, and Compliance, including updates on dependencies or shared initiatives. 1. Internal Audit Execution and Oversight: Support the execution of internal audit engagements across financial, operational, and compliance areas. Perform detailed testing and analysis of processes and controls, documenting findings and assisting in the formulation of clear, actionable recommendations to improve control effectiveness and operational efficiency. 2. Policy, Procedure, and Process Review: Assist in the review of organizational policies and procedures to ensure consistency with internal controls and regulatory requirements. Participate in process walkthroughs and control validations to identify design and operational deficiencies. 3. KPI Monitoring and Performance Reporting: Monitor audit performance indicators to track progress against the audit plan and ensure timely delivery of audits. Contribute to the development and refinement of internal audit KPIs, promoting accountability and continuous improvement within the audit team. 4. Ad-Hoc Reviews and Management Requests: Conduct special audits, investigations, or reviews as requested by senior management (including MD/CM office), ensuring the delivery of accurate and timely insights. Assist in handling urgent or sensitive reviews requiring discretion and a focused audit approach. 5. Governance, Risk, and Compliance Support: Ensure that audit activities comply with internal policies, professional standards, and applicable regulations. Collaborate with internal teams to identify emerging risks and assist in evaluating the adequacy of mitigation strategies. 6. Audit Process Improvement and Methodology Support: Recommend improvements to audit tools, templates, and methodologies to ensure consistency and effectiveness across engagements. Stay updated on industry trends and internal audit best practices to contribute to the evolution of the departments approach and practices.

The role is based in Pune, India. Compensation to be paid in INR. Defining and developing data sets, models and cubes Build simple to complex pipelines data flows in ADF which includes extracting data from the source system into the data warehouse staging area, ensuring data validation, data accuracy, data type conversion, and business rule application. Strong Visualization skills in PBI , expert knowledge in writing advanced DAX in Power BI, Power Queries , Power Automate , M Language , R Programming. Advance knowledge of Azure SQL DB Synapse Analytics , Azure Data Bricks, Power BI Should be able to analyse and understand complex data. Knowledge of Azure data lake storage is required and Services like Azure Analysis Service SQL Databases.

We are seeking a results-oriented and detail-driven Financial Planning and Analysis (FP&A) professional to join our dynamic finance team in Pune. The ideal candidate is a qualified Chartered Accountant with 3-5 years of post-qualification experience, excellent analytical skills, and hands-on expertise in Power BI. Prior experience in the real estate sector will be an advantage, though not mandatory. Key Responsibilities: Support in cash flow preparation Support forecasting, and long-range planning processes in collaboration with business stakeholders. Analyze monthly financial performance, variance analysis, and provide actionable insights. Develop and maintain dashboards and financial models using Power BI and Excel to support business decision-making. Provide timely and accurate reporting of key financial metrics, KPIs, and management reports. Partner with business teams to evaluate new opportunities, cost optimization, and revenue enhancement initiatives.

We are looking to onboard a goal focused and precision minded Corporate Finance and Treasury professional to join our dynamic finance team in Pune, India. Key Accountabilities: Bank Account Management Prepare documentation for account opening and fund subscription purposes Draft AML /KYC documentation Update and maintain authorized signatory mandates Administer online banking, user credentials for new and existing accounts Cash Management Execute intercompany fund transfers and fund subscriptions/capital call transfers Reconcile intercompany transactions and ensure the respective accounting entries in TMS/ERP Prepare and maintain internal documentation (intercompany loan agreements, investment mandates) Team Supervision Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. Reporting Prepare sectional statements and reports timely and accurately to meet DAMAC and the Corporate Finance department requirements, policies, and quality standards. Minimum Qualification and Experience: Bachelor s degree in Finance or Commerce, or related field. Certified qualification in CA/CPA/CFA/CMA/ACCA Post-graduation in Finance or equivalent is preferable. Minimum 5 years of relevant experience in a similar role, preferably in the real estate, and hospitality sector

Roles and Responsibilities Manage procurement activities for civil projects, including material procurement and purchase management. Coordinate with vendors to negotiate prices, delivery schedules, and quality standards. Ensure compliance with company policies and procedures related to procurement processes. Monitor project budgets and expenses to ensure timely completion within allocated funds. Develop strong relationships with suppliers to improve communication and reduce costs. Looking at Procurement Engineers with minimum 10 years of experience with a Developer or Construction companies Bachelors of Engineering in Civil

Role & responsibilities Financial Planning and Analysis Build solid rapport with the leadership team and key stakeholders in DAMAC team and provide them with FP&A insights and latest trends to help in achieving sales and cost optimisation. Support in the development of the short-term and long-term forecasts - prepare the detailed financial models used for decision-making, including but not limited to the rolling forecast, annual budget and the 5-year business plan. Identify and understand the economic levers and key metrics of the company's existing business and drive near-term profitable growth and operational focus around new initiatives. Perform detailed financial analysis supporting business opportunities and capital expenditures, including sensitivity analysis on the key inputs. Identify operational or financial performance issues through data analysis, and work cross-functionally with the pertinent leaders to resolve these issues. Support improving performance by providing ROI analysis of marketing schemes, programs and new projects. Assist the upper management in establishing the companys financial policies and critical controls that meet the business environment. Review the reports and dashboard created by the team to monitor revenue, cost, capital, and cash balances of DAMACs businesses and support the senior management in making key business decisions. Drive top-line financial targets and give insights to the business team on relevant accounting treatments, and financial risk through benchmarking with industry peers. Develop budgeting, financial forecasting and modelling tools and oversee financial modelling for various What if” scenarios and the overall impact on the company. Assess DAMAC’s overall and individual business areas’ financial performance by tracking the actual achievement, providing variance analysis, and giving insight on both preventive and corrective actions to meet the target. Review DAMAC’s current and future business risks and communicate key findings to the senior management. Financial Reporting Provide strategic, data-driven insightful analytics & recommendations to the management based on thorough financial analysis and projections. Create standardized financial reporting packages using the Management Information System (MIS) that will help drive and support the business, inclusive of KPIs, cost reduction, revenue generation, operational cash flows, and effective capital management initiatives. Perform the detailed review, lead and ensure timely and complete business reporting of the Financial Statements and financial performance. Hands on with the use of Power BI for reporting and creating dashboards. Collaboration Active engagement with DAMAC’s key on site teams to understand business developments, key issues, etc., and assess the potential financial impact on the business. Collaborate with business leaders and stakeholders from various functions to align business objectives, identify opportunities as well as minimize risks. Support the internal and external audit teams with their requirements for the financial reporting for DAMAC’s business. Team Supervision Promote the organization’s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization. Budgeting and Financial Performance Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management. Policies, Systems, Processes & Procedures Provide inputs and implement policies, systems, and procedures for the assigned team so that all relevant procedural/legislative requirements, are fulfilled while delivering a quality, cost-effective service. Ensure internal processes comply with DAMAC’s policies and applicable accounting standards. Continuous Improvement Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction. Drive continuous improvement on accuracy, efficiency & simplicity of FP&A processes, operations and procedures and also support the FP&A team in streamlining systems and processes. Reporting Prepare sectional statements and reports timely and accurately to meet DAMAC and the FP&A department requirements, policies, and quality standards. Preferred candidate profile Minimum Qualification Bachelor’s degree in Finance, Accounting, or any related field. Professional certification in CA/CPA/CFA/ACCA. MBA/ Post Graduation in Finance preferred. Minimum Experience Minimum 7-10 years of experience in a similar role including a minimum of 3 years of strategic or managerial experience.

DAMAC Properties is looking for Quantity Surveyor to join our dynamic team and embark on a rewarding career journey. Prepare and analyze project cost estimates, budgets, and schedules. Ensure that projects are completed on time and within budget. Collaborate with architects, engineers, and contractors to develop cost-effective solutions for construction projects. Review and analyze project contracts, specifications, and drawings to determine project scope and requirements. Prepare bills of quantities, cost estimates, and tender documents for projects. Evaluate and negotiate contract prices, terms, and conditions. Prepare and submit progress reports, budget reports, and financial reports for clients and management. Analyze and monitor project costs and budget, identifying and addressing variances. Manage the procurement process, including the selection of suppliers, negotiation of contracts, and purchasing of materials and equipment. Monitor and maintain inventory levels of construction materials and equipment. Assess and mitigate project risks and identify opportunities for cost savings. Ensure compliance with industry standards and regulations, as well as company policies and procedures. Proficient in using software applications for cost estimating, project scheduling, and construction management. Strong analytical and problem-solving skills. Excellent communication skills.

As an Investments & Acquisitions professional, you will spearhead market research, financial analysis, and due diligence to identify and capitalize on high-impact investment opportunities. Investment and Acquisition Strategy: Lead comprehensive financial analysis and modelling to evaluate high-potential investment opportunities aligned with Damacs strategic vision. Uncover new acquisition opportunities through rigorous market research and innovative analysis of potential targets and market entry strategies. Excel in land acquisition analysis by assessing potential investments, evaluating market viability, and determining long-term value. Craft detailed financial models, including forecasts, valuations, and impact assessments of potential transactions. Monitor market trends, interpret financial statements, and proactively identify new investment avenues. Develop compelling investment reports, pitch books, memos, and business cases to present to senior management. Deliver data-driven recommendations backed by thorough research and analysis. Regularly review the financial performance of existing investments, focusing on P&L, cash flow, and balance sheets. Conduct meticulous due diligence, analysing financial statements and conducting market research to assess risks and opportunities. Maintain accurate and well-organized documentation for evaluations and data management. Collaboration and Communication: Foster strong relationships with internal stakeholders by sharing insightful updates on deal progress and investment recommendations. Collaborate with internal teams and legal advisors to ensure investment documentation aligns with commercial terms and strategic goals. Innovation and Continuous Improvement: Drive process enhancement by implementing best practices in financial analysis and reporting. Contribute to policy and procedure development to maintain compliance and service quality. Reporting and Presentation: Create clear, impactful reports that support the strategic objectives of the Investments & Acquisitions department. What You Bring Masters degree in Finance, Economics, Business Management, or a related field. Professional certifications (CFA, CA, CAIA, PMP) that demonstrate your expertise. Minimum of 2 years of relevant experience, preferably within private equity or real estate. Proven track record in land acquisition analysis, including feasibility studies and risk assessment. Exceptional financial modelling skills with expertise in valuation, forecasting, and scenario analysis. Strong analytical mindset, with the ability to transform data into actionable strategies. Outstanding communication and collaboration skills to work effectively with diverse teams.

DAMAC Properties is looking for Recruiters - Talent Acquisition to join our dynamic team and embark on a rewarding career journey. The Recruiters is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives. Duties include analyzing workflows, optimizing processes, collaborating with cross - functional teams, and ensuring compliance with industry standards. Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness.

Manager- Corporate Affairs / Company Secretary (based in Pune or Noida in India) This is a broad and strategic role for a qualified Company Secretary (Member of the Institute of Company Secretaries of India) with over 8 years of post-qualification experience. The successful candidate will support the global corporate secretarial and governance function for a leading multinational corporation (MNC) with operations across various jurisdictions. The role demands deep expertise in handling corporate governance, board/committee operations, and regulatory compliance across multiple jurisdictions, with a strong emphasis on global oversight and governance standards . Key Responsibilities Provide corporate secretarial support to the Corporate Affairs Department in alignment with statutory, regulatory, and internal governance frameworks across jurisdictions. Work closely with global stakeholders, including legal, compliance, and finance teams to ensure consistency, transparency, and effectiveness of governance structures across worldwide operations . Lead the development, implementation, and ongoing enhancement of the company's global governance framework , including committee charters, structures, onboarding protocols, and decision-making mechanisms. Offer expert guidance to board and committee members regarding their fiduciary duties , regulatory expectations, and global governance trends. Ensure seamless organization of board and committee meetings: agenda planning, collation of supporting documents, accurate minute-keeping, and effective follow-up on action items. Maintain statutory and regulatory registers, oversee global filings, and ensure confidentiality and accuracy in all corporate records. Act as a key point of contact for regulatory authorities across jurisdictions , managing governance-related communications and disclosures. Monitor regulatory developments in global markets and ensure continued compliance with applicable corporate, banking, and financial services laws. Support the evaluation, induction, and continuous governance training of board and committee members. Collaborate with senior management, external auditors, and internal stakeholders to embed and promote a strong culture of compliance and ethical governance . Conduct compliance reviews and contribute to the design and implementation of robust legal entity governance mechanisms across entities and regions. Qualifications & Skills Qualified Company Secretary and Member of the Institute of Company Secretaries of India (ICSI), with at least 8+ years of relevant experience in multinational or complex corporate environments. Solid experience in global corporate governance, board support, and regulatory compliance across multiple jurisdictions. Familiarity with the legal and compliance frameworks in key jurisdictions (e.g., US, UK, EU, Middle East, Asia-Pacific) is highly desirable. Exposure to industries such as Data Centre or Real Estate is a strong advantage. Proven experience working directly with senior leadership and global stakeholders on governance and strategic initiatives. High level of professional integrity, discretion, and sound judgment in dealing with sensitive and confidential matters. Strong communication and interpersonal skills, with a clear ability to influence, manage priorities, and adapt in a fast-paced global environment. Proactive, detail-oriented, and capable of working independently with minimal supervision.

Role & responsibilities Pre-Contract Stage Review / Prepare where required, Cost plans and BOQs in line with current benchmarks. Update budgets benchmarks as relevant. Forecast and coordinate cost of various trades including architecture, civil, structural, MEP & finishes for the project to finalize budgets for tender. Track changes during design-development, bid stage and post-contract construction stage to manage costs escalations Post-Contract Stage Ensure all documentation in-terms of advances, payment guarantees, bonds etc. are reviewed on submission. Ensure monthly interim payments and all substantiation documentations are submitted in-order. Review and process interim payment certification in line with our required business timelines. Review variations / claims submissions and prepare the required substantiation to approve / reject as required Ensure construction / projects budgets are updated as per the payment certification and variations Finalize variations and ensure sub-contractor final accounts. Finalize main works contractor accounts. Preferred candidate profile: Experience and Technical Knowledge: 10+ years of relevant experience either as part of the Contractor, Cost Consultants, Developer Qualifications: Bachelors Degree in Engineering Mechanical

Role & responsibilities ROLE IS BASED IN NOIDA, DELHI • Make outbound calls to potential clients to promote DAMAC's Dubai-based properties • Manage and update lead data through CRM systems with precision • Achieve and exceed monthly lead generation and sales targets • Communicate effectively to understand customer needs and offer tailored solutions • Engage with international clients and build a high-value sales pipeline • Stay informed about all DAMAC projects, promotions, and offerings • Follow up on leads consistently and arrange property tours with sales teams in Dubai • Collaborate with your team to share insights and meet collective goals Qualifications and Requirements • Bachelors degree in any discipline (mandatory) • Minimum 2 years of telesales experience, preferably in real estate or similar industries • Proficiency in MS Office (Excel & Word) • Excellent organizational and lead management abilities • A proactive attitude with a strong drive for results • Must be disciplined, punctual, and time-efficient • Fluency in Hindi and English is required • Ability to thrive in a fast-paced, performance-driven environment