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Openings For Team Lead (Kannada & Malayalam)/Assistant Manager

3 - 8 years

3 - 7 Lacs

Chennai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Inbound Voice Process Bpo Operations Call Center Operations KPI Monitoring Shrinkage KRA CSAT SLA Management Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

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Hexaware Technologies
Hexaware Technologies
www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

    Key People

  • R Srikrishna

    CEO

  • Hiten D. Tuli

    CFO

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