639 Kpi Monitoring Jobs - Page 25

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Title Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations a...

Team Leader would manage a team of Customer Service Associates in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team.

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . International voice exp mandate HR Deeksha 7697428237 Required Candidate profile Must have 4+ years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

1 Year exp as a Trainer in BPO industry mandate. Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and fa...

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and fa...

Urgent hiring for RAN Engineers (0–1 yr exp). Skills: 4G, 5G, RAN, OSS, Alarm Monitoring, KPI, Site Integration. Rotational shift. Cab provided (7 PM to 7 AM) 4-5 openings Required Candidate profile BTech/Diploma in ECE/EE/Telecom Basic knowledge of RAN, alarms, and telecom tools preferred

Configure, and troubleshoot RAN equipment from multiple vendors. Conduct health checks, parameter audits, and acceptance testing (ATP). integration and commissioning of RAN nodes (eNodeB/gNodeB) as per project requirements.

In-House Social Media |Content Creator Role Overview Take charge of our digital presence by creating impactful campaigns, engaging content, and high-quality videos to boost brand visibility. Apply: contact@candilaeducation.com WhatsApp: 9056772251 Required Candidate profile Key Responsibilities: Run and manage Social medias. Create content for social media. Requirements: 2+ years of social media marketing experience. Video and editing expertise. Strong SEO knowledge.

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting comple...

Role & responsibilities Strategic planning and management of the product range over the entire product life cycle Creation of strategic decision proposals for the Management based on all market facts, results of the analyses (competitors, target segments etc.), evaluating product profitability, further information on the business plan as well the calculation of the business case Creation and prioritization of the market requirements for current and future products on the basis of scenarios taken from the market analysis. Support and evaluation through sales team & dealers. Informing the technical product teams about market facts, purpose and vision for the product Defining appropriate soluti...

Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problem...

Position: Vice President / General Manager India Studio (Social Casino & Shared Services) Position Summary: We are seeking an experienced Vice President / General Manager to lead our India-based studio specializing in social casino slot games and shared services. This role blends strong leadership with business acumen, ensuring successful execution of software product development and high-quality outcomes. You will work closely with US studio stakeholders, define and track KPIs, and oversee team accountability, fostering a culture of ownership and innovation. Key Responsibilities: Team Leadership & Accountability: Lead and support the leadership team to ensure execution of software product d...

Job ID: 202876 Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024...

Job ID: 202872 Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024...

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Job Summary: • Analyze dashboards & team performance reports. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team Required Candidate profile • Proven experience of min. 2 years as Deputy Operations Manager • Leadership quality and organizational awareness Employee Perks & Benefits – • Medical Insurance • Cab Facility + Allowances • Meals

Role & responsibilities : 1. Must have knowledge of SAP(MM) Module 2. Excel Basic and Advance 3. Inventory Management(System) 4.Experience in Reconciliation with finance 5.Handeling In-plant Rejection/ISN/RMN 6. BOM Knowledge 7. Shortage Report Making 8. Must be from Automobile Industry 9.Knowledge of Dispatch and Receiving 10. Must have knowledge of Quality Improvement tool like(7 QC Tool, Kaizen, Gemba, JIT, UA UC) 11. MIS related to documentation Skills required: Daily MIS Reports Pulse net, SOE, IPWH Audit. Location-GRNS PPTS Kaizen Spoke, QC Internal Audits Monthly reports to HO BA Induction Training, OJT, Skill Matrix SAP knowledge. Provision for Manpower and MHE Expertise in Microsoft...

We are seeking a Strategic Data Insights Lead a highly analytical, AI-savvy thinker who can make sense of the vast and diverse data generated across the company. This role is designed to connect the dots across RCM operations, HR, finance, IT, automation, and client data to uncover trends, generate early warnings, and drive strategic decisions. This is not a traditional business analyst role. Its about discovering what we dont yet see, asking the right questions, and enabling leadership to focus on what matters most. Youll support cross-functional insights, market benchmarking, AI-driven analytics, and help establish one number focus metrics for each client, employee, and the company overall...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability t...

Essential Skills Good understanding of Network Architecture, Radio Hardware/Software & Antenna System. Clear conceptual understanding of RF principles, Call flow & link budget. Good Knowledge of Radio parameters, KPIs & RAN features. Familiar with emerging radio technologies, standardization and its application. Good knowledge of Radio products. Proficient in Air interface algorithms & network tuning, Data analytical skills. Fair understanding of Radio Capacity dimensioning, forecasting, Site solutioning and TCO evaluation Ability to design and deliver new solutions from scratch Familiar with Energy efficiency / saving concepts. Advantage Skills : Advance knowledge of RAN technologies & prot...

Position Overview- This role would be a part of our B2B sales function for our growing India business. He/She would drive the new client acquisition and client relationship management. Role and Responsibilities- Use a mixture of inside sales, and borderline contacts, to source a demo with the VP/Head of Sales of a lead. Contact potential prospects through cold calls and emails. Orchestrate discussions with senior execs (CXOs) around their business needs. Timely follow-up with clinical precision. Manage and maintain a list of interested prospects. Deep understanding of the product. Meet personal sales targets. Given the name of a mid to large company, identify the right PoC using LinkedIn and...

PFB the JD for PMO position. Program Coordination and Management - Central Point of Contact: Serve as the primary liaison between the company's internal teams and external stakeholders. - Program Planning: Develop and maintain the overall program plan, including timelines, milestones, and deliverables. - Resource Allocation: Ensure appropriate resources are allocated to each task Communication and Stakeholder Engagement - Communication Plan: Develop and execute a comprehensive communication plan to keep all stakeholders informed and engaged. - Stakeholder Meetings: Organize and facilitate regular meetings with stakeholders, including kick-offs, updates, and reviews. - Feedback Loop: Establis...