Bell Techlogix

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an on call capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge: Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications: 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills: Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

The Level 2 Network Engineering (Network Consultant) team is responsible for ensuring availability, performance, and security of the network infrastructure. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential. Essential Functions: Develop network architecture for a multi-tenant enterprise environment. Be responsible for the lifecycle of architecture from inception to working with engineering teams on implementation and supportability of design. Build reusable designs and systems that promote scale, reliability, security and efficiency. Manage and maintain multi-vendor, multi-protocol datacenter and backbone networks. Define and develop optimized network monitoring systems. Develop and maintain consistency within the networking infrastructure. Troubleshoot and remedy network related issues. Ability to participate in a regular on-call rotation. Analyze complex business problems and issues as it relates to enterprise network infrastructure. Provide technical guidance to IT professionals to correct issues encountered with network software & connectivity. Manage the needs of multiple customers, prioritize needs and manage the daily workload. Assist with internal projects as necessary, and work with project managers to set the scope and timelines of new projects to meet completion deadlines. Interface with all levels of employees internally and within client businesses to support engagement requirements (business owners, project managers, customer employees, and executive management). Write technical procedural documentation for co-workers and for delegated tasks. Required Education, Knowledge, and Experience: BS degree in Computer Science or related technical field involving systems engineering, or equivalent practical experience. 5+ years of experience working on a service provider or enterprise-level network in engineering or design capacity. Proven expertise with network hardware and software, preferably including Brocade, Cisco (IOS, NX-OS), Juniper JunOS, HPE, Fortinet etc. - CCNP certification required, JNCIA/JNCIS certification preferred. Strong understanding of wireless protocols with proven experience in Juniper Mist, Cisco WLC and Ruckus. A deep understanding of network protocols, including IP and related transports, BGP, EIGRP and OSPF. A deep understanding of network hardware internals, including forwarding, filtering, and policing mechanisms. A solid understanding of application protocols, including DNS, IPSEC, HTTPS, and TLS. Practical experience in network device firmware management in a large-scale enterprise environment. Experience developing network automation tools in at least one language (Python, Perl, C++, Bash, etc.). Experience with and understanding authentication mechanisms including PKI. Strong written and verbal communications skills. Abilities and Skills: Ability to adapt to a changing technical environment. Ability to coach other members of team in their area of expertise. Ability to communicate clearly with all team members and end-users. Ability to work with a sense of urgency. Self-directed and sufficient as there may be little to no daily supervision. Ability to analyze complex business systems and proprietary application configurations, document the configurations and processes, and support them as needed. Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.

Design IT network & cloud infrastructure solutions aligned with client goals. Collaborate on RFPs, financial models, and strategic proposals. Lead cross-functional teams, support sales, and drive innovation in enterprise IT environments.

Summary : Responsible for processing knowledge updates and documenting new support processes in the knowledge base of record in collaboration with internal support teams and client/vendor service providers. This role is client facing in a technical services industry. Essential Functions: Review information provided by internal and client resources to create procedural documentation for consumption by end users, service desk associates, and higher-level technical resources. Ensure technical documentation is accurate, complete, properly formatted, and that it meets client requirements. Lead meetings with internal and client Subject Matter Experts (SMEs) to review their processes and document them. Answer internal and client inquiries regarding knowledge content and practices. Communicate new or modified processes to both internal and client support teams. Utilize current Knowledge Management best practices to facilitate standardization. Maintain validity of knowledge content through auditing best practices. Measure, track, and report metrics to defined benchmarks. Assist with other duties as assigned. Required Education and Experience: Bachelors degree in computer science, or related field. 1 year of experience with technical writing for user documentation or usage of technical documentation. KCS v6 Fundamentals Certification, or ability to obtain within 1st year of employment. Knowledge of customer service quality standards and techniques. Proficiency with Microsoft Office products. Preferred Education and Experience: 1+ years of experience with technical writing for user documentation. ITIL 4 Foundation Certification, or ability to obtain within 1st year of employment. Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Ability to capture complex processes and procedures into easy-to-understand written instructions. Excellent customer service, problem solving, and conflict resolution skills. Ability to collaborate with internal and client stakeholders at all levels of organizational hierarchy. Ability to work independently and manage time efficiently. Ability to develop and maintain professional working relationships with coworkers and clients. Ability to obtain information from all relevant sources and use information to identify solutions. Skilled in managing multiple issues at one time with attention to detail and exceptional follow through. Conditions of Employment: Must successfully pass pre-employment (post offer) background check and drug screen. Must pass client specific requirements as applicable.

Job Title: Voice Support-IT Service Desk Associate (Level 1 Service Desk Associate) Job Description: As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include: Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution. Voice based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively. Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident. Documentation: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference. Adherence to SLAs: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times. Qualifications: Bachelor's degree in Computer Science or a related field. Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) is a plus. Previous experience in a Level 1 Service Desk role or similar IT support position. Proficiency in troubleshooting Windows and/or Mac operating systems. Strong verbal and written communication skills and a customer-oriented mindset. Ability to work under pressure and meet deadlines. Benefits: Commuter assistance Health insurance Parental Insurance Life Insurance Paid sick time Paternity Leave Provident Fund Shift: Rotational shift Work Location: In person

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an on call capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge: Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications: 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills: Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

The Level 2 Network Engineering (Network Consultant) team is responsible for ensuring availability, performance, and security of the network infrastructure. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential. Essential Functions: Develop network architecture for a multi-tenant enterprise environment. Be responsible for the lifecycle of architecture from inception to working with engineering teams on implementation and supportability of design. Build reusable designs and systems that promote scale, reliability, security and efficiency. Manage and maintain multi-vendor, multi-protocol datacenter and backbone networks. Define and develop optimized network monitoring systems. Develop and maintain consistency within the networking infrastructure. Troubleshoot and remedy network related issues. Ability to participate in a regular on-call rotation. Analyze complex business problems and issues as it relates to enterprise network infrastructure. Provide technical guidance to IT professionals to correct issues encountered with network software & connectivity. Manage the needs of multiple customers, prioritize needs and manage the daily workload. Assist with internal projects as necessary, and work with project managers to set the scope and timelines of new projects to meet completion deadlines. Interface with all levels of employees internally and within client businesses to support engagement requirements (business owners, project managers, customer employees, and executive management). Write technical procedural documentation for co-workers and for delegated tasks. Required Education, Knowledge, and Experience: BS degree in Computer Science or related technical field involving systems engineering, or equivalent practical experience. 5+ years of experience working on a service provider or enterprise-level network in engineering or design capacity. Proven expertise with network hardware and software, preferably including Brocade, Cisco (IOS, NX-OS), Juniper JunOS, HPE, Fortinet etc. - CCNP certification required, JNCIA/JNCIS certification preferred. Strong understanding of wireless protocols with proven experience in Juniper Mist, Cisco WLC and Ruckus. A deep understanding of network protocols, including IP and related transports, BGP, EIGRP and OSPF. A deep understanding of network hardware internals, including forwarding, filtering, and policing mechanisms. A solid understanding of application protocols, including DNS, IPSEC, HTTPS, and TLS. Practical experience in network device firmware management in a large-scale enterprise environment. Experience developing network automation tools in at least one language (Python, Perl, C++, Bash, etc.). Experience with and understanding authentication mechanisms including PKI. Strong written and verbal communications skills. Abilities and Skills: Ability to adapt to a changing technical environment. Ability to coach other members of team in their area of expertise. Ability to communicate clearly with all team members and end-users. Ability to work with a sense of urgency. Self-directed and sufficient as there may be little to no daily supervision. Ability to analyze complex business systems and proprietary application configurations, document the configurations and processes, and support them as needed. Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.

Job Title: Process and Technical Trainer Location: Hyderabad, India We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogix is an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

The Level 2 Network Engineering (Network Consultant) team is responsible for ensuring availability, performance, and security of the network infrastructure. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential. Essential Functions: Develop network architecture for a multi-tenant enterprise environment. Be responsible for the lifecycle of architecture from inception to working with engineering teams on implementation and supportability of design. Build reusable designs and systems that promote scale, reliability, security and efficiency. Manage and maintain multi-vendor, multi-protocol datacenter and backbone networks. Define and develop optimized network monitoring systems. Develop and maintain consistency within the networking infrastructure. Troubleshoot and remedy network related issues. Ability to participate in a regular on-call rotation. Analyze complex business problems and issues as it relates to enterprise network infrastructure. Provide technical guidance to IT professionals to correct issues encountered with network software & connectivity. Manage the needs of multiple customers, prioritize needs and manage the daily workload. Assist with internal projects as necessary, and work with project managers to set the scope and timelines of new projects to meet completion deadlines. Interface with all levels of employees internally and within client businesses to support engagement requirements (business owners, project managers, customer employees, and executive management). Write technical procedural documentation for co-workers and for delegated tasks. Required Education, Knowledge, and Experience: BS degree in Computer Science or related technical field involving systems engineering, or equivalent practical experience. 5+ years of experience working on a service provider or enterprise-level network in engineering or design capacity. Proven expertise with network hardware and software, preferably including Brocade, Cisco (IOS, NX-OS), Juniper JunOS, HPE, Fortinet etc. - CCNP certification required, JNCIA/JNCIS certification preferred. Strong understanding of wireless protocols with proven experience in Juniper Mist, Cisco WLC and Ruckus. A deep understanding of network protocols, including IP and related transports, BGP, EIGRP and OSPF. A deep understanding of network hardware internals, including forwarding, filtering, and policing mechanisms. A solid understanding of application protocols, including DNS, IPSEC, HTTPS, and TLS. Practical experience in network device firmware management in a large-scale enterprise environment. Experience developing network automation tools in at least one language (Python, Perl, C++, Bash, etc.). Experience with and understanding authentication mechanisms including PKI. Strong written and verbal communications skills. Abilities and Skills: Ability to adapt to a changing technical environment. Ability to coach other members of team in their area of expertise. Ability to communicate clearly with all team members and end-users. Ability to work with a sense of urgency. Self-directed and sufficient as there may be little to no daily supervision. Ability to analyze complex business systems and proprietary application configurations, document the configurations and processes, and support them as needed. Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.

Job description Responsibilities: Oversee the maintenance, performance, and security of SQL databases. Conduct regular database optimization, tuning, and indexing. Implement and enforce database security measures. Manage database access, roles, and permissions. Develop and maintain backup and recovery strategies. Troubleshoot and resolve database issues. Apply database updates, patches, and upgrades. Assist in data modeling and database design. Database integration from external systems. Monitor database capacity and plan for future needs. Document database configurations and procedures. Collaborate with IT staff and provide training to users. Requirements: Proven experience as a SQL Database Administrator. Strong knowledge of SQL Server, (Oracle, MySQL, or other relational databases is a plus). Knowledge of Azure IaaS & PaaS. Knowledge of Data Factory. Experience in data integrations or transformative data architecture to modern, or cutting-edge solutions that leverage AI. IT Background and ITSM Tools: Experience with tools like ServiceNow, Salesforce, Jira, and familiarity with IT metrics. Experience in performance tuning and query optimization. Familiarity with database security practices. Proficiency in backup and recovery methods. Ability to troubleshoot complex database issues. Excellent problem-solving and analytical skills. Certifications in relevant database technologies. Experience with Azure cloud-based database services. Knowledge of scripting languages (e.g., PowerShell, Python, etc). Familiarity with data warehousing and BI tools.

The Senior Systems Engineer is responsible for ensuring the stability, integrity, and optimal performance of enterprise infrastructure systems that support core IT operations. The role focuses on Windows and Linux server management, Active Directory, patching compliance, and system health, while maintaining ITSM standards and driving operational excellence. This position requires strong technical expertise, leadership in daily operations, and the ability to independently manage client communication and decisions with minimal supervision. Essential Functions: Administer and maintain Windows and Linux servers, ensuring consistent uptime, performance, and system integrity. Perform system provisioning, patching, configuration, and decommissioning. Monitor system health, performance, and capacity; resolve incidents and requests promptly. Handle firmware updates and coordinate planned maintenance activities. Manage Domains, Forests, Users, Groups, and Group Policies. Administer DNS/DHCP, authentication, and domain controller operations. Integrate third-party applications via LDAP or SAML as required. Utilize PowerShell for administrative automation and process efficiency. Manage and execute patch cycles using WSUS or equivalent tools. Ensure compliance with patching SLAs and address non-compliance remediation. Provide compliance reporting and contribute to vulnerability management initiatives. Perform daily backup health checks, troubleshoot failures, and rerun failed jobs using Commvault. Execute restore requests, firmware updates, and retention validations. Conduct daily storage health checks and manage NetApp storage performance and capacity. Use observability and monitoring tools for proactive event handling. Perform basic network troubleshooting related to connectivity or system performance. Support incident response, root-cause analysis, and documentation. Lead weekly operations meetings and participate in Monthly/Quarterly Business Reviews (MBR/QBR). Prepare and present operational decks and Change Advisory Board (CAB) updates. Maintain ITSM SLAs, ticket aging, and process compliance metrics. Create, update, and manage Knowledge Base (KB) documentation. Ensure adherence to contractual scope under the Unified Service Platform (USP). Act as the escalation lead for Tier 1 engineers and maintain service delivery continuity. Required Education, Certification Experience, and Skills: Bachelors degree in Computer Science, Information Technology, or related field. Certifications (preferred, not mandatory): Microsoft (MCSA, MCSE legacy equivalents acceptable) CompTIA (Network+, Security+) VMware (VCP) Minimum 5 years of experience in enterprise server and infrastructure administration. Proven expertise in: Windows & Linux Server Management Active Directory Administration System Patching (WSUS) Backup & Storage (Commvault / NetApp) - preferred Familiarity with Ansible for automation (preferred). Experience managing ITSM processes and SLA-driven operations. Soft Skills & Attributes Excellent communication and client-handling skills; ability to lead reviews independently. Strong ownership mindset and decision-making capability with minimal supervision. Organized, detail-oriented, and adaptable in dynamic enterprise environments. Ability to support Tier 1 escalations. Conditions of Employment: Must pass background check Must pass pre-employment drug test Maintain proper certification levels

SUMMARY: The Unified Endpoint Management and Administration role is responsible for the endpoint configuration services and supporting technology. This specialist leads the design, build, enhancement and integration of workstation services for clients supported by Bell Techlogix. This role also plays an integral part in building and enhancing workstation services in terms of robustness, scalability, availability and efficiency. Essential Functions: Develop and document standard operating procedures that define the support, build, test and deployment for imaging, applications packaging and deployment, security patching and deployment. Develop scripts to automate processes. Manage and administer standardized provisioning, application delivery and security updates. Administer and support endpoint management platforms deployments and migration for clients to include: Support platforms Intune and SCCM: Image management for endpoint devices Patching, compliance, and reporting experience Device provisioning and Autopilot Device enrollment and remediation Create and maintain build documentation Download and approve new updates for testing based on client defined schedules Assist with the Enterprise Product Evaluation (EPE) for new hardware introduction Provide adequate user and system documentation that cover system specifications, operational guides, and recovery plans Ability to follow written & verbal directions Required Education, Experience, and Skills: Bachelor's degree in Engineering, Computer Science or equivalent work experience. AAS in Business Management, Computer Science or equivalent work experience. 3 5 years' experience with workstation management, deployment, and maintenance. Excellent working knowledge of Windows desktop OS including Active Directory, Group Policy, Users, Security Groups. Experience with SQL Reporting, PowerShell or other scripting language. Excellent working knowledge of major manufacture hardware (Dell, HP etc). Certifications preferred - Microsoft MCSE/MCSA, etc. Experience working with Microsoft Windows Server, Microsoft 365, Microsoft Azure Experience supporting endpoint Security/anti-virus Understanding of IT Management processes such as ITIL. Soft skills required; Excellent interpersonal skills when working with clients, vendors and peers. Ability to collaborate with project and operations teams for development of solutions. Ability to work independently as well as part of a team, meeting deadlines and service level agreements Demonstrate flexibility and adaptability to perform in a constantly changing fast paced work environment Excellent verbal and written communication skills Excellent customer services skills.

Summary : The Associate Engineers role is to ensure availability, performance, and security of the IT infrastructure. Essential Functions: Analyze complex business problems as it relates to enterprise network infrastructure (systems, network, and security). Install and support Cisco and other firewall technologies. Set the scope and timelines of new projects to meet completion deadlines. Interface with all levels of employees, internally and within client businesses, to support program requirements (business owners, project managers, customer employees, and executive management). Write technical procedural documentation. Manage workflow of infrastructure tasks, automated events, and manager requests to ensure customer service level and KPI compliance. Maintain regular attendance. Other duties as assigned by management. Required Education, Knowledge, and Experience: Graduation in Computer Science or related field preferred. A minimum of 2 years support experience in computer and network systems environments. Knowledge of industry best practices and experience with physical and virtual systems, storage, network, and security troubleshooting. Must have the following certifications or obtain them within the first 3 months of employment: ITIL Foundation certificate. MTA: Windows Server Administration Fundamentals Microsoft Certified: Azure fundamentals Microsoft 365 Certified: Fundamentals Microsoft Certified: Security, Compliance, and Identity Fundamentals VMWare VCTA certificate CCNA Additional certificates as defined by supported accounts Abilities and Skills: Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources. Attention to detail. Ability to identify and escalate process improvement recommendations. Conditions of Employment: Must successfully pass pre-employment (post offer) background check and drug screen. Must pass client specific requirements as applicable.

Role Summary: The Senior Network Consultant acts as the final point of escalation for enterprise network issues and contributes to architecture, optimization, and lifecycle management of multi-client environments built on Cisco and Fortinet technologies. The role blends deep hands-on troubleshooting with design ownership, ensuring high availability, performance, and security across routing, switching, firewall, and wireless infrastructures. Key Responsibilities Design, validate, and optimize enterprise network architectures that ensure scalability and resilience. Serve as Tier-3 SME, performing advanced troubleshooting, root-cause analysis, and configuration remediation. Manage and enhance Cisco and Fortinet environments (Routing / Switching / Firewall / Wireless - Cisco WLC / Ruckus). Implement routing protocols (BGP, OSPF, EIGRP) and secure VPN solutions. Oversee firmware and configuration lifecycle management; maintain change and compliance controls. Use observability tools (SolarWinds, PRTG, NetBrain) for monitoring and performance optimization. Support Tier-1 / Tier-2 engineers and collaborate with global teams on MBR/QBR reviews and CAB updates. Requirements Bachelors degree in Computer Science or equivalent. 7 + years of enterprise or service-provider network engineering experience. Deep expertise in Cisco R&S, Fortinet firewalls, and wireless. Certifications: CCNP (required); Fortinet NSE 4 (preferred). Excellent communication, documentation, and client-interaction skills. Ability to work independently across multiple client environments from office location in rotational shifts

The Level 2 Network Engineering (Network Consultant) team is responsible for ensuring availability, performance, and security of the network infrastructure. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential. Essential Functions: Develop network architecture for a multi-tenant enterprise environment. Be responsible for the lifecycle of architecture from inception to working with engineering teams on implementation and supportability of design. Build reusable designs and systems that promote scale, reliability, security and efficiency. Manage and maintain multi-vendor, multi-protocol datacenter and backbone networks. Define and develop optimized network monitoring systems. Develop and maintain consistency within the networking infrastructure. Troubleshoot and remedy network related issues. Ability to participate in a regular on-call rotation. Analyze complex business problems and issues as it relates to enterprise network infrastructure. Provide technical guidance to IT professionals to correct issues encountered with network software & connectivity. Manage the needs of multiple customers, prioritize needs and manage the daily workload. Assist with internal projects as necessary, and work with project managers to set the scope and timelines of new projects to meet completion deadlines. Interface with all levels of employees internally and within client businesses to support engagement requirements (business owners, project managers, customer employees, and executive management). Write technical procedural documentation for co-workers and for delegated tasks. Required Education, Knowledge, and Experience: BS degree in Computer Science or related technical field involving systems engineering, or equivalent practical experience. 5+ years of experience working on a service provider or enterprise-level network in engineering or design capacity. Proven expertise with network hardware and software, preferably including Brocade, Cisco (IOS, NX-OS), Juniper JunOS, HPE, Fortinet etc. - CCNP certification required, JNCIA/JNCIS certification preferred. Strong understanding of wireless protocols with proven experience in Juniper Mist, Cisco WLC and Ruckus. A deep understanding of network protocols, including IP and related transports, BGP, EIGRP and OSPF. A deep understanding of network hardware internals, including forwarding, filtering, and policing mechanisms. A solid understanding of application protocols, including DNS, IPSEC, HTTPS, and TLS. Practical experience in network device firmware management in a large-scale enterprise environment. Experience developing network automation tools in at least one language (Python, Perl, C++, Bash, etc.). Experience with and understanding authentication mechanisms including PKI. Strong written and verbal communications skills. Abilities and Skills: Ability to adapt to a changing technical environment. Ability to coach other members of team in their area of expertise. Ability to communicate clearly with all team members and end-users. Ability to work with a sense of urgency. Self-directed and sufficient as there may be little to no daily supervision. Ability to analyze complex business systems and proprietary application configurations, document the configurations and processes, and support them as needed. Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.

Job Title: Service Desk Associate 2 (Level 1 Service Desk Associate) As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include: Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution. Voice based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively. Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident. Documentation: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference. Adherence to SLAs: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times. Qualifications: Bachelors degree in Computer Science or a related field. Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) is a plus. Previous experience in a Level 1 Service Desk role or similar IT support position. Proficiency in troubleshooting Windows and/or Mac operating systems. Strong verbal and written communication skills and a customer-oriented mindset. Ability to work under pressure and meet deadlines.