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Operations Manager-IT Break Fix

5 - 10 years

4 - 5 Lacs

Chennai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

IT Break Fix Field Operations Laptop Service Partner Management Service Delivery Escalation Management KPI Monitoring Customer Satisfaction It Products Customer Service Delivery Field Service Delivery Delivery Operations Amc SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

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TVS Electronics
www.tvselectronics.com

Electronics Manufacturing

Bangalore

1000+ Employees

32 Jobs

    Key People

  • Mr. K. S. Kannan

    Managing Director

  • Mr. M. K. Suresh

    Chief Financial Officer

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