Job Description

Role & responsibilities Position : Partner Manager Location : Bangalore Role Summary : As a Partner Manager, you will be responsible for establishing and maintaining strong relationships with our service partners, fostering growth opportunities, and ensuring excellent service delivery. Partner success should be the core objective of partner manager Responsibilities: Develop and nurture relationships with service partners. Act as the main point of contact for partners, addressing inquiries, resolving issues and ensuring satisfaction. Visit partner locations frequently for partner audits Monitor service delivery metrics and ensure partners meet agreed-upon service levels and quality standards. Track timely return of inventory by the partners Conduct regular performance reviews and provide feedback to partners to drive continuous improvement Implement corrective actions when service levels are not met Ensure adequate manpower is available with partner to achieve service delivery plan Work closely with partners to create new opportunity by assigning new projects to them and ensure they achieve profitability Qualification: 5+ Year of experience in Field operations in IT hardware support. Team handling experience.