Location: Bangalore Experience: 3Y - 5Y Preferred Industry: IT Services / Hardware Maintenance / Break-Fix Support Requirement - Immediate Joiners - 1 Month Job Description: We are looking for a skilled professional with hands-on experience in partner management , field operations , and delivery coordination within the IT break-fix industry . The ideal candidate will be responsible for managing partner networks, ensuring SLA compliance, and coordinating seamless hardware support services (desktops, laptops, printers, etc.) across multiple locations. Key Responsibilities: Manage and nurture IT service partners to ensure timely and quality field service delivery Oversee daily break-fix operations for desktops, laptops, and printers Ensure SLA adherence and proactively manage escalations Coordinate with OEMs and internal teams for spare parts and service logistics Monitor and report on service metrics, resource deployment, and performance Ensure compliance with contractual terms and operational KPIs Drive process improvements and enhance partner efficiency Handle client interactions and ensure satisfaction in service delivery Required Skills: Strong experience in partner/vendor management and field operations Solid understanding of IT hardware break-fix services Experience with SLA/contract management and service coordination Hands-on with ticketing tools (ServiceNow, Freshdesk, etc.) and basic reporting tools Excellent communication, problem-solving, and stakeholder management skills Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Experience: Partner Management: 3 years (Required) Work Location: In person

Key Responsibilities: - Identify and develop new business opportunities in repair and refurbishment services. - Establish and maintain strong relationships with OEMs, enterprises, and service partners. - Drive revenue and profitability for repair services through effective sales strategies. - Work closely with internal teams (Operations, Service Delivery, and Finance) to enhance service offerings. - Conduct market research and competitor analysis to identify trends and business expansion opportunities. - Negotiate contracts, pricing, and SLAs with clients and partners. - Ensure customer satisfaction through excellent service delivery and post-sales engagement. - Prepare sales forecasts, reports, and business plans for management review. Required Qualifications: Experience: 7-12 years of experience in Business Development/Sales, preferably in repair services, after-sales support, or service-based industries. Education: Bachelors degree in engineering, Business Administration, or a related field. MBA preferred. Skills and Competencies: - Proven experience in B2B sales and business development. - Strong negotiation and relationship management skills. - Knowledge of repair services, reverse logistics, and service center operations. - Ability to drive revenue growth and manage profitability. - Analytical mindset with market research capabilities. - Proficiency in MS Office and CRM tools. - Strong communication and presentation skills in English; knowledge of regional languages is an advantage. NOTE: Candidates with business development experience in the repair services industry are preferred.”

Role & responsibilities Position : Partner Manager Location : Bangalore Role Summary : As a Partner Manager, you will be responsible for establishing and maintaining strong relationships with our service partners, fostering growth opportunities, and ensuring excellent service delivery. Partner success should be the core objective of partner manager Responsibilities: Develop and nurture relationships with service partners. Act as the main point of contact for partners, addressing inquiries, resolving issues and ensuring satisfaction. Visit partner locations frequently for partner audits Monitor service delivery metrics and ensure partners meet agreed-upon service levels and quality standards. Track timely return of inventory by the partners Conduct regular performance reviews and provide feedback to partners to drive continuous improvement Implement corrective actions when service levels are not met Ensure adequate manpower is available with partner to achieve service delivery plan Work closely with partners to create new opportunity by assigning new projects to them and ensure they achieve profitability Qualification: 5+ Year of experience in Field operations in IT hardware support. Team handling experience.

Job Title : Service Level Coordinator Qualification : Diploma/Graduate Location : Chennai Job Responsibilities: 1. Download service requests (calls) from the system and schedule them with the assigned engineers. 2. Maintain a strong understanding of all geographical locations within the assigned region to ensure efficient scheduling and routing. 3. Demonstrate proficiency in Microsoft Excel for managing data and reporting. 4. Be available and willing to travel to various client locations within the region as needed. 5. Manage, guide, and drive field engineers to ensure timely responses to service requests. 6. Update the status of each service call and ensure proper closure in the system. 7. Possess knowledge of banking products to support troubleshooting and coordinate solutions effectively. 8. Have basic computer skills, including navigation of software and maintenance of electronic records. 9. Be willing to work in the field for the first three months to gain hands-on experience and knowledge. Key Skills Required: · Geographical Knowledge : Familiarity with the region to enable effective service scheduling and engineer deployment. · Microsoft Excel Proficiency : Ability to manage data and create reports for tracking. · Field Management : Capability to coordinate and direct field engineers efficiently. · Communication Skills : Strong communication for effective coordination between clients and engineers. · Banking Product Knowledge : Understanding of banking products to support relevant service needs. · Problem Solving : Ability to troubleshoot scheduling or call management issues as they arise. Job Type: Full-time Pay: ₹200,000.00 - ₹250,000.00 per year Application Question(s): Mention What is your notice period? Do you have service level coordinator experience in IT break fix industry? (Yes/No) Work Location: In person

Laptop Engineer for parts replacement & troubleshooting.Office job at Hinjewadi,Pune.Immediate joiners preferred

Greetings from TVS Electronics! Job Role : Senior IT support engineer Experience : 3– 4 years Location address :, Plot No. - 1 Sector 11, 11E Sidcul, Haridwar - 249403 JOB Description Expert level understanding of Windows (all versions), including installation, configuration, troubleshooting, and advanced system administration. Comprehensive knowledge of desktop and laptop hardware, peripherals (printers, scanners, etc.), this includes advanced troubleshooting, repair, and component replacement. Also be familiar with BIOS/UEFI. In depth understanding of TCP/IP, DNS, DHCP, VPN, LAN/WAN, and wireless networking. Ability to diagnose and resolve complex network connectivity issues. Experience with virtualization platforms (VMware, Citrix) for desktop management and troubleshooting. Knowledge in MS Office outlook, MS teams configuration and troubleshooting’s. Support the roll-out of new applications Respond to technical support calls from other staff members or clients and communicate how to resolve issues Expertise in troubleshooting and supporting video conferencing hardware and software. Good communication skills, with the ability to explain complex technical issues clearly and concisely to non-technical VIP users. Good knowledge in networking devices Configuration (Switches, Routers) Knowledge in Hard disk encryption tools like Bit Locker and other encryption application (Ex: Symantec PGP etc.) Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Shift: Day shift Application Question(s): Are you an immediate joinee? Current Net Take Home? Expected Net Take Home? Experience: Desktop support: 4 years (Required) Location: Haridwar, Uttarakhand (Preferred) Work Location: In person

Title : Sr Automotive Customer Quality Engineer Reports to: Quality Manager Experience - Minimum 8Y Customer Centricity is the key priority at TVS Electronics and Quality is a mandatory pre-requisite to be met. At TVS Electronics Tumkuru facility , we are looking for Senior Customer Quality Engineer who will have ownership in securing Product quality impacting customer needs. Senior Customer Quality Engineer develops, plans, directs, monitors, and drives continuous improvement and corrective action activities related to product and process development at TVS Electronics What You Will Do · Lead Pro-active Quality for Automotive Projects · Work with Customers to understand the quality requirements and ensure customer specific requirements are implemented at TVS Electronics · Plan and Deliver the Quality Assurance Plan mainly focusing on Quality Screening, FMEA, Control Plan DFA and Risk Analysis. · Lead in Quality issue solving activities like issue definition, RCA, Verification and Validation.· Knowledge capture, Spread, maintain and re-use through efficient tools · Participate in cross functional discussions to secure Product quality · Lead product quality log and secure data driven decision making Who are you? · Tier 1 Automotive Electronics product knowledge, PCBA Quality requirements are mandatory · Proficient in Automotive APQP process and PPAP submissions · Proficient in Business Analytics : dealing with data, data visualisation and story-telling Qualification Summary: · Bachelor degree in Engineering · 8+ years of working experience in Quality areas connected to Tier 1 Automotive supplier or EMS company supplying to Automotive customers · Quality related work experience (Six Sigma, FMEA, 3L5W, 5W2H, Ishikawa, Pareto, 5 Whys, Histogram, etc.)· Experience in working in projects and project management · Good knowledge about Electronics manufacturing process (EMS). · Key competencies : Communication, Customer Success, Results oriented, Managing Ambiguity, Networking Qualifications/Requirements · Attend meetings or on-site reviews at customer site supporting TVS Electronics product and process development systems and customer requirements. · Build a working relationship of integrity and trust with customers maintaining clear lines of communication to TVS Electronics, engineering, and purchasing functions. · Keep organized and updated open issues lists of non-resolved or potential problems based on product and process reviews and audits. · Lead and monitor root cause analysis of product or process failures through SPC or other data analysis methods. · Evaluate and approve gauge designs and dimensional schemes for product and process control. Evaluation includes Gauge R&R to AIAG requirements. · Write clear and detailed reports for management review. · Perform on-site quality system audits to correct non-conformances.· Review, evaluate, and identify process variation or poor manufacturing concepts and /or execution for corrective action . Implement required action or containment. · Create and maintain all required documents per TVS Electronics quality management system. Education · Minimum: Bachelor’s Degree in Engineering, related field or equivalent experience. · IATF 16949:2016 Lead Auditor, Automotive Core Tools · Preferred: Lean / Six Sigma certified Skills and Abilities · Analytical and problem-solving skills consistent with the ability to identify key issues from a broad range of alternatives and recommend optimal solutions for various situations. · Well-developed active listening and negotiation skills. · Proficient verbal, written, and presentation skills; communicates clearly, with credibility and confidence. · Communicates effectively (verbally and in writing) with individuals at all levels, inside and outside the company. · Ability to develop/coordinate cross-functional workgroups and projects.· Broad understanding of Tier 1 / EMS automotive manufacturing processes, practices, and challenges. · Ability to apply project planning, implementation, and/or continuous improvement principles to affect tangible, positive outcomes (typically acquired through several years of experience in these areas) · Competent in multi-tasking (i.e. the ability to prioritize and manage multiple tasks, issues, or projects that may include high visibility initiatives and require innovation, teamwork, and planning). · Proficiency in the following software applications: Microsoft Office, sufficient to apply and /or support the application with minimal instruction or guidance. · Ability to work in a team and/or matrixes structure, supporting multiple clients. · Ability to conduct effective/efficient meetings and manage the meeting process with optimal results. Interested candidates can share their resume at nivedita.nair@tvs-e.in Job Type: Full-time Pay: ₹1,000,000.00 - ₹1,500,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Experience: Customer Quality Engineer: 8 years (Required) License/Certification: Lean Six Sigma Certification (Required) Location: Tumkur, Karnataka (Required) Work Location: In person

Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. Act as the primary point of contact for clients, addressing service-related concerns and escalations. Ensure high-quality service standards by implementing best practices and process improvements Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct regular service reviews and feedback sessions with stakeholders. Drive customer satisfaction through proactive engagement and issue resolution. Monitor and analyse service performance metrics, identifying areas for improvement. Lead and mentor the delivery team, fostering a culture of accountability and excellence. Conduct training and performance evaluations for team members. Ensure resource allocation aligns with business objectives and client needs. Identify opportunities for process improvements and automation. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred." Show more Show less

A Product Manager owns a product line from inception to the end of its lifecycle, directing its development and ensuring it aligns with customer needs and the company s business objectives. Key Responsibilities: Conduct market research to understand user needs. Define product features and requirements. Create and manage a product roadmap and timeline. Develop competitor analysis and product positioning strategies. Create product strategy documents that outline business cases, high-level use cases, technical requirements, revenue, and ROI. Translate product strategy into detailed requirements for prototyping and final development by engineering teams. Define metrics to measure the product s success. Drive product planning processes across cross-functional teams. Assess current competitor offerings and identify opportunities for differentiation. Strategize and execute appropriate go-to-market plans. Incorporate customer feedback into the product development lifecycle. Analyze market data to develop sales strategies and define product objectives for effective marketing communications. Skills Required: Proven success in overseeing all elements of the product development lifecycle. High effectiveness in managing cross-functional teams. Experience in delivering finely tuned product marketing strategies. Exceptional writing and editing skills, combined with strong presentation and public speaking abilities. Educational Qualification & Experience: Bachelor s/Master s degree in Engineering or MBA with 6 to 8 years of experience in product development, with a minimum of 6 years in a Product Management role. Demonstrable experience in engineering product design and development lifecycle. Knowledge of Agile processes and practices in software development lifecycles. Effective communication skills with the ability to drive change across the organization. Excellent problem-solving skills, complemented by effective decision-making abilities. Exposure to product management tools, methodologies, and processes.

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

Greetings from TVS Electronics! Role : Printer Engineer Location : BHARUCH-394116, GUJARAT, IN Experience : 2+Yrs Job Requirements : Job description-Handle commercial printers-Multi functional printer troubleshooting, clear paper jam, addition in networks, printing errors.Responsible for the installation, maintenance, troubleshooting, and repair of printers and associated printing hardware. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Experience: Printer Engineer: 1 year (Required) Work Location: In person

Role & responsibilities 1. Solar panel knowledge 2. Electrical Wiring connections 3. Inverter maintenance & troubleshooting 4. Transformer & other electrical equipment maintenance & troubleshooting 5. Expertise of using electrical testing equipments (Multimeter, clampmeter, Megger, Earth Tester). NOTE: Candidate with electrical supervisor or Wireman license preferred

Greetings from TVS Electronics Role: Desktop Support Technician – Field Experience Required: 1-3 years in Notes: Two wheeler with valid driving license is mandatory CCNA certification would be a plus/added advantage Key Responsibilities: Provide on-site technical support at client locations Hardware troubleshooting and laptop support Windows installation and configuration Active Directory user management Outlook configuration and email support Document service activities and maintain service records Manage spare parts inventory for field operations Required Skills: Hardware troubleshooting and laptop support Windows installation and system configuration Active Directory management Outlook configuration and email troubleshooting Strong problem-solving and customer service skills Ability to work independently at multiple client sites Qualifications: Diploma/Degree in IT/Computer Science or equivalent Previous field service experience preferred Salary: ₹18,000 - ₹22,000 per month + travel allowances Interested candidates can share their resumes to nivedita.nair@tvs-e.in Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Shift: Rotational shift Work Days: Monday to Friday Application Question(s): Salary range would be 18000 - 23000? Would that be fine for you? Are you Immediate Joinee? If NO, What's your Notice Period? Location: Adyar, Chennai, Tamil Nadu (Required) Work Location: In person

Greetings from TVS Electronics!! Position Overview Seeking a Technical Support Executive for online customer support via Telecalling EMS/Hardware industry background preferred. Note: 1. Proficiency in Hindi and Tamil is a must. 2. EMS/Hardware industry background preferred. Key Requirements Experience in EMS or Hardware industry Hands-on experience with label and thermal printers Strong telecalling and customer communication skills Responsibilities Provide online technical support to customers via telecalling Troubleshoot label and thermal printer issues Maintain customer data in Excel Handle customer escalations effectively Preferred Skills Customer support experience Knowledge of printer technologies MS Excel proficiency Strong communication and problem-solving abilities Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Application Question(s): Are you an Immediate Joiner? If No, What's your Notice Period? Experience: Hardware Technical Support: 2 years (Required) Language: Hindi (Required) Tamil (Required) Location: Chennai, Tamil Nadu (Required) Work Location: In person

Role & responsibilities Job Title: Field Service Engineer Laptop & Desktop Support Location: Chennai Job Requirements: Qualification: Any Degree or Diploma Experience: Minimum 1 year of hands-on experience in Laptop and Desktop hardware support Skills: Strong technical knowledge of hardware troubleshooting and part replacement Good communication skills (customer handling & coordination) Job Responsibilities: Attend customer calls for hardware issues Perform part replacement and basic troubleshooting onsite Coordinate with backend teams for part support and call closure Ensure timely call resolution and documentation NOTE : Two-wheeler is mandatory (for field mobility)

Greetings from TVS Electronics! ROLE: FMS Support ( IT Facility Management Services) Experience Required: Minimum 2Y Location: Pune, Maharashtra Requirement:- ▪ Proficiency in the installation of Windows 7 and 10. ▪ Familiarity with Lotus Notes/Outlook Client, as well as the installation and configuration of antivirus and patch management clients. ▪ A foundational understanding of networking, including router and switch configuration. ▪ A minimum of three years of experience in customer site support as an IT executive. ▪ Basic knowledge of network printer configuration and installation. ▪ Fundamental understanding of MS Office, Internet Explorer, Google Chrome, and other web browsers. ▪ Basic experience working in an Active Directory/domain environment. ▪ Basic knowledge of mobile device management and email configuration. ▪ Basic understanding of helpdesk tool management and issue resolution. ▪ Experience with the installation of Windows Server 2008/2012/2016/2019 at Level 1. ▪ Strong communication skills Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Experience: Desktop support: 2 years (Required) Work Location: In person

Greetings from TVS Electronics! ROLE: FMS Support ( IT Facility Management Services) Experience Required: Minimum 2Y Location: Pune, Maharashtra Requirement:- ▪ Proficiency in the installation of Windows 7 and 10. ▪ Familiarity with Lotus Notes/Outlook Client, as well as the installation and configuration of antivirus and patch management clients. ▪ A foundational understanding of networking, including router and switch configuration. ▪ A minimum of three years of experience in customer site support as an IT executive. ▪ Basic knowledge of network printer configuration and installation. ▪ Fundamental understanding of MS Office, Internet Explorer, Google Chrome, and other web browsers. ▪ Basic experience working in an Active Directory/domain environment. ▪ Basic knowledge of mobile device management and email configuration. ▪ Basic understanding of helpdesk tool management and issue resolution. ▪ Experience with the installation of Windows Server 2008/2012/2016/2019 at Level 1. ▪ Strong communication skills Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Experience: Desktop support: 2 years (Required) Work Location: In person

Greetings from TVS Electronics! ROLE: FMS Support ( IT Facility Management Services) Experience Required: Minimum 2Y Location: Pune, Maharashtra Requirement:- ▪ Proficiency in the installation of Windows 7 and 10. ▪ Familiarity with Lotus Notes/Outlook Client, as well as the installation and configuration of antivirus and patch management clients. ▪ A foundational understanding of networking, including router and switch configuration. ▪ A minimum of three years of experience in customer site support as an IT executive. ▪ Basic knowledge of network printer configuration and installation. ▪ Fundamental understanding of MS Office, Internet Explorer, Google Chrome, and other web browsers. ▪ Basic experience working in an Active Directory/domain environment. ▪ Basic knowledge of mobile device management and email configuration. ▪ Basic understanding of helpdesk tool management and issue resolution. ▪ Experience with the installation of Windows Server 2008/2012/2016/2019 at Level 1. ▪ Strong communication skills Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Experience: Desktop support: 2 years (Required) Work Location: In person

Greetings from TVS Electronics! ROLE: - Desktop Support (FMS Support) Experience Required: Minimum 2Y Location: Ambernath, Wimco Naka, Maharashtra Requirement:- ▪ Proficiency in the installation of Windows 7 and 10. ▪ Familiarity with Lotus Notes/Outlook Client, as well as the installation and configuration of antivirus and patch management clients. ▪ A foundational understanding of networking, including router and switch configuration. ▪ A minimum of three years of experience in customer site support as an IT executive. ▪ Basic knowledge of network printer configuration and installation. ▪ Fundamental understanding of MS Office, Internet Explorer, Google Chrome, and other web browsers. ▪ Basic experience working in an Active Directory/domain environment. ▪ Basic knowledge of mobile device management and email configuration. ▪ Basic understanding of helpdesk tool management and issue resolution. ▪ Experience with the installation of Windows Server 2008/2012/2016/2019 at Level 1. ▪ Strong communication skills Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Shift: Day shift Work Location: In person

Job Title: Laptop service engineer Location: Chennai, Bangalore and Hyderabad Job Type: Full-time About the Role: We are seeking fresher and experienced hardware engineer for laptop repair support. As a Technical Engineer, you will be responsible for providing technical support. Responsibilities: - Provide technical support to customers. -Troubleshoot and resolve technical issues -Replace Hardware Parts -Hardware troubleshooting Requirements: - ITI / Diploma / Graduates - Freshers also Apply for this Job - Strong knowledge of electronics, And Hardware - Good communication -Two-wheeler is mandatory