Operations Manager-IT Break Fix

Role Overview: As the IT Product Delivery Manager, you will be responsible for overseeing the end-to-end delivery of IT Products to ensure SLAs and KPIs are met. You will serve as the primary point of contact for clients, addressing their service-related concerns and escalations. Implementing best practices and process improvements to uphold high-quality service standards will be a key part of your role. Developing and nurturing strong relationships with clients, understanding their needs and expectations, is crucial. Additionally, conducting regular service reviews and feedback sessions with stakeholders will be among your duties. Key Responsibilities: - Drive customer satisfaction by proactively engaging with clients and resolving issues. - Monitor and analyze service performance metrics to identify areas for enhancement. - Lead and mentor the delivery team to cultivate a culture of accountability and excellence. - Conduct training sessions and performance evaluations for team members. - Ensure that resource allocation aligns with business objectives and client requirements. - Identify opportunities for process improvements and automation to enhance efficiency. - Manage risks associated with service delivery and implement appropriate mitigation strategies. Qualifications Required: - Relevant experience in the IT Break Fix industry. - Strong communication and interpersonal skills. - Demonstrated ability to effectively manage stakeholder relationships. - Analytical mindset with proficiency in data interpretation and strategic decision-making. - Leadership skills to effectively lead and mentor a team. - Understanding of service delivery best practices. (Note: Candidates with experience in the IT Break Fix industry are preferred for this role.) Role Overview: As the IT Product Delivery Manager, you will be responsible for overseeing the end-to-end delivery of IT Products to ensure SLAs and KPIs are met. You will serve as the primary point of contact for clients, addressing their service-related concerns and escalations. Implementing best practices and process improvements to uphold high-quality service standards will be a key part of your role. Developing and nurturing strong relationships with clients, understanding their needs and expectations, is crucial. Additionally, conducting regular service reviews and feedback sessions with stakeholders will be among your duties. Key Responsibilities: - Drive customer satisfaction by proactively engaging with clients and resolving issues. - Monitor and analyze service performance metrics to identify areas for enhancement. - Lead and mentor the delivery team to cultivate a culture of accountability and excellence. - Conduct training sessions and performance evaluations for team members. - Ensure that resource allocation aligns with business objectives and client requirements. - Identify opportunities for process improvements and automation to enhance efficiency. - Manage risks associated with service delivery and implement appropriate mitigation strategies. Qualifications Required: - Relevant experience in the IT Break Fix industry. - Strong communication and interpersonal skills. - Demonstrated ability to effectively manage stakeholder relationships. - Analytical mindset with proficiency in data interpretation and strategic decision-making. - Leadership skills to effectively lead and mentor a team. - Understanding of service delivery best practices. (Note: Candidates with experience in the IT Break Fix industry are preferred for this role.)