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Customer Success Manager - Cloud

Customer Success Manager - Cloud

IBM

5 - 10 years

9 - 14 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

kubernetes gcp vendor microsoft azure aws gsm rf engineering ansible docker java git 3g devops linux jenkins kpi monitoring lte rf planning drive test python project management rf optimization 2g procurement rf drive test

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.

Lead discussions and manage customer’s commitment based discounts across all savings instruments.

Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to build insightful reporting, dashboards and savings program

Perform analysis and present regular operational reviews to customer & Apptio leadership

Collaborate with an internal global team to grow a strategically important part of the Apptio business

Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend

Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.

Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise

Overall, 5+ years of industry experience.

Good understanding on Kubernetes and Hold “CKA” Certification

Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900

Plan, execute and track new and existing customers Cloud Savings Program across CSP's .

Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)

Track record of increasing FinOps maturity

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Customer Success Manager - Cloud