Customer Success Manager - Cloud

Job Description

In a typica day, you wi be owning the execution pan for customers. As their business need change, you wi need to assess and recacuate the path to success. You wi interact reguary with the customers team and even take action to make changes to the customers coud account to execute your recommendations. You wi identify gaps that the customer may have that woud prevent them from achieving that success and then buid pans to cose those gaps. Working cosey with FinOps Principas, you wi document and present your findings with the customer and encourage open productive discussion. Pan, execute and track new and existing customers Coud Savings Program across AWS and/or Azure. Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with an interna goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise Overa, 5+ years of industry experience. Hands-on experience with a coud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Pan, execute and track new and existing customers Coud Savings Program across CSP's . Deep knowedge of rate optimization at AWS (Savings Pans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated abiity to break down compex probems into sub-tasks and track outcomes Experience in customer-facing roes such as consuting, customer success or equivaent experience Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Exceent verba, written and interpersona communication skis in both technica and non technica contexts