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IBM
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Customer Success Manager - Cloud

Customer Success Manager - Cloud

IBM

5 - 10 years

9 - 14 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

microsoft azure customer focus gcp vendor aws gsm rf engineering project management python customer service business development account management docker rf optimization 3g key account management kpi monitoring lte rf planning drive test

Work Mode

Work from Office

Job Type

Full Time

Job Description

In a typica day, you wi be owning the execution pan for customers. As their business need change, you wi need to assess and recacuate the path to success. You wi interact reguary with the customers team and even take action to make changes to the customers coud account to execute your recommendations. You wi identify gaps that the customer may have that woud prevent them from achieving that success and then buid pans to cose those gaps. Working cosey with FinOps Principas, you wi document and present your findings with the customer and encourage open productive discussion.

Pan, execute and track new and existing customers Coud Savings Program across AWS and/or Azure.
Lead discussions and manage customers commitment based discounts across a savings instruments.
Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program
Perform anaysis and present reguar operationa reviews to customer & Apptio eadership
Coaborate with an interna goba team to grow a strategicay important part of the Apptio business
Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise
Overa, 5+ years of industry experience.
Hands-on experience with a coud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
Pan, execute and track new and existing customers Coud Savings Program across CSP's .
Deep knowedge of rate optimization at AWS (Savings Pans, Reserved Instances)
Track record of increasing FinOps maturity
Demonstrated abiity to break down compex probems into sub-tasks and track outcomes
Experience in customer-facing roes such as consuting, customer success or equivaent experience
Lead discussions and manage customers commitment based discounts across a savings instruments.
Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program
Perform anaysis and present reguar operationa reviews to customer & Apptio eadership
Coaborate with goba team to grow a strategicay important part of the Apptio business
Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
Exceent verba, written and interpersona communication skis in both technica and non technica contexts

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Customer Success Manager - Cloud